Background

• WOW! Cable, or known in full as WideOpenWest, first started in 1996, in Denver, Colorado. The company operates on four principles, including integrity, respect, spirit of service, and accountability.
• Initially, the company set out to deliver cable TV services in Michigan, Illinois, Indiana, and Ohio. However, they grew steadily by adding other related services needed by customers, including high-speed internet, HDTV, digital cable, DVRs, as well as local and long-distance phone services.
• In 2012, WOW! bought Knology, Inc., using the opportunity to launch its services to customers in Alabama, South Carolina, Georgia, Florida, South Dakota, Kansas, Iowa, and Minnesota. The company has a reputation for listening to the needs of customers, using that feedback to offer new services that have driven its growth.
• The only fundraising event by WOW! was in a December 2015 Private Equity round that brought in $125 million.
• In May 2017, the company registered its IPO on the New York Stock Exchange, NYSE, opening with $17.00 per share.
• As of 2018, WOW! served a total of 19 markets primarily in the Southeast and Midwest regions of the USA, including Illinois, South Carolina, Maryland, Michigan, Indiana, Ohio, Alabama, Florida, Tennessee, and Georgia.
•  Avista Capital Partners privately owns the company, and its corporate office remains in Denver, Colorado.

Leadership Team

• WOW! has seven executives on its c-suite.
•  Teresa Elder serves as the company's Chief Executive Officer, helping to create new businesses and bring people together and aligned with WOW's combination of customer focus, technological leadership, and a workplace culture favorable to employees. Before joining WOW, Teresa held leadership positions at significant companies such as Clearwire (now Sprint), AT&T Broadband (now Comcast), and others.
•  Rich Fish is the Chief Financial Officer at WOW! He joined in January 2013 to oversee the financial, business development, and operational activities of the company, as well as guide it to become a leader in the telecommunications sector.
•  Nancy McGee, Chief Marketing & Sales Officer, leads the marketing and sales initiatives of the company, reports to the executive team and ensures everyone at WOW! shares a commitment to the company's customers, as well as to each other. She has over 25 years of experience after holding significant roles at MediaOne, AT&T Broadband, and others.
•  Don Schena, Chief Customer Experience Officer, focuses on helping the company deliver its WOW! experience of one community, one customer at a time, and one connection by providing customers with technology and solutions that matter to them. He is responsible for WOW!’s vision and strategy for all customer-facing activities and has over 25 years of executive-level experience in the telecommunications sector.
•  Bill Case joined WOW! in September 2019 as its Chief Information Officer, with a responsibility to transform the company’s overarching approach to technology, project management, and IT. Also, he spearheads the "Technology Transformation Team" of the company and has over 25 years of work experience.
•  Craig Martin became the General Counsel of WOW! in 2000 and is in charge of the legal and regulatory affairs of the company. Craig has more than 20 years of experience, having provided legal services to companies in the cable industry across the US.
•  David Brunick, the Chief Human Resources Manager at WOW! has about 30 years of experience. He helps to transform the company's HR functions to become more strategic to drive business performance through the attraction, training, and recognition of top talents.

Agency of Record

• TDA_Boulder is WOW's agency of record, selected in 2017 to modernize and update its brand continually.
• TDA_Boulder is a Colorado-based advertising & marketing agency.

Creatives

• In 2018, WOW! launched a video advertising campaign, "High Five," creatively showing how their internet service was for all.
• A 2019 video advertising creative by WOW! titled, "Nicer Than Nice," propagated the need to be kind to fellow workers.

Financial Data

• WOW! had its only fundraising event in December 2015, where the company raised $125 million in a Private Equity round.
• In August 2016, WOW! acquired NuLink for $53 million. Other undisclosed acquisitions include Knology in 2012 and Ameritech New Media in 2001.
• The company's estimated annual revenue is $1.2 billion, according to data by CrunchBase.

Research Strategy:

Education

• Nancy McGee holds a Bachelor of Science degree in Business Administration as well as a Master of Science degree, both from the University of Denver.

Work Background and Experience

• Before joining WOW!, she served as Starz Entertainment Marketing's executive vice president, where she was in charge of social media, the network's brand, as well as its advertising and all the affiliate marketing in the company.

• Nancy served as the Chief Marketing Officer for Adelphia Communications, AT&T Broadband as well as MediaOne before assuming her role at Starz Entertainment.

• Also, she served as an adjunct faculty member as well as an Advisory Board Member of the Daniels College of Business.

Social Media

• She is on LinkedIn (https://www.linkedin.com/in/nancy-mcgee-bb58b25), and twitter (https://twitter.com/nancy_mcgee?lang=en).

Interests

• Nancy McGee shows a lot of interest in her career path and loves to support and mentor people in the career to exceptional growth and lead her employer companies to revenue growth and improving their customer base.

Role at WOW ! Cables

• Nancy joined WOW on 12th February 2018 and reports to the company's CEO, Teresa Elder.

• She has worked as WOW! Cable's chief marketing and sales office for 22 months.

Achievements

• As the chief marketing and sales officer at WOW! Cables, she has overseen the launch of Home Phone and Home Phone Plus, for $9.99 per month.

• The product offers value for money to people who work from home, young families with children as well as people who would like to have landlines to complement their mobile phones for convenience.

Research Strategy

WOW! Names John Roy as Vice President of Engineering Operations

•  This article was published on November 14, 2019, by Cision PR Newswire.
• WOW! Internet, Cable & Phone announced it had appointed John Roy vice president of engineering operations in a continued expansion of the company's technology team.
• Roy has previously held leadership positions with major telecommunications companies including T-Mobile, Layer3 TV, Comcast, MediaOne, and Charter Communications.

WOW! Internet, Cable and Phone Services Now Available to Nearly 200,000 Ohio Residents with Addition of Parma Market

•  This article was published on October 24, 2019, by Cision PR Newswire.
• WOW! Internet, Cable & Phone announced the expansion of its services in the Cleveland, Ohio market to provide residents in the Parma suburb with Internet access.
• The expansion means that more than 200,000 Ohio residents now have access to WOW!'s services.

WOW! Elects Barry S. Volpert to Board of Directors

•  This article was published on October 22, 2019, by Cision PR Newswire.
• WOW! Internet, Cable & Phone announced that Barry S. Volpert had been elected to the company's Board of Directors.
• Volpert is the CEO and co-founder of Crestview Partners and is expected to "provide strategic guidance as [WOW!] continue[s] to build value for [its] investors through [its] team's focus and innovation for [its] customers."

WOW's Network 'Edge-Outs' Spur Sub Growth in Q3

•  This article was published on November 4, 2019, by LightReading.
• WOW! reported a growth of 7,800 subscribers in the third quarter of 2019.
• The company's "edge-out" strategy in which it "extends the reach of its networks at the periphery of its territories," is responsible for the growth.

WOW! Names Mark Veyette as Senior Vice President of IT Operations

•  This article was published on November 5, 2019, on Yahoo! Finance.
• WOW! Internet, Cable & Phone announced that Mark Veyette had been appointed the company's senior vice president of IT operations.
• As the company focuses on building its technology team, Veyette's responsibilities will be to "oversee IT functions and procedures, including application deployment, server and device management, computer operations and help desk services."

WOW! Acting Early to Combat Rising Programming Costs

•  This article was published on November 4, 2019, by Cablefax.
• WOW! announced a rate increase to its out-of-contract customers beginning in December rather than waiting until the first of the year as in the past.
• The company did not expect a "spike in churn" as a result of the increase despite video being "under pressure from a number of other factors."

News 10 gets displaced man's cable/internet bill credited back to $0

•  This article was published on September 13, 2019, by NBC News 10 WILX.
• A customer who was forced to leave his home due to massive flooding in Portland, Oregon continued to be billed for his WOW Internet service even though he attempted to call the company and suspend his service.
• The news channel contacted WOW! twice and was able to get the man's account credited to a $0 balance.

WCIV, WTAT signals restored for antenna, DirecTV, WOW! viewers

•  This article was published on September 12, 2019, by ABC News 4.
• Some WOW! Cable viewers suffered an outage on September 11 when ABC News 4 and other stations in South Carolina were forced to "make adjustments to [their] broadcast signal" by the FCC.
• Since WOW! distributes the channels' over-the-air signals to viewers, its subscribers were unable to view these channels during the outage.

WCMH NBC4 off-air for some viewers during electrical upgrades overnight

•  This article was published on March 2, 2019, by WCMH NBC4.
• Due to electrical upgrades to a transmitter for NBC4 in Columbus, Ohio, WOW Cable viewers were "unable to view NBC4 since 1:30 AM Saturday, March 2."
•  Six hours later, the outage had still not been fixed for WOW Cable viewers.

Rocket City Trash Pandas announce exclusive telecom partnership with Wow!

•  This article was published on October 22, 2019, by Telecompaper.
• WOW! Internet, Cable & Phone announced a long-term partnership as a corporate sponsor with The Rocket City Trash Pandas to provide high-speed voice, data, and Internet services to the team's minor league baseball stadium in Madison, Alabama.
• The team and WOW! will "work together to support and sponsor educational and military programs offered by the Trash Pandas throughout multiple seasons."

WOW! Announces Changes to its Technology Leadership Team to Support Company Growth

•  This article was published on September 16, 2019, by Cision PR Newswire.
• WOW! Internet, Cable & Phone announced that Bill Case had been promoted to chief information officer of the company.
•  Matt Bell's departure as chief technology officer was also announced in this press release.

Viamedia and WOW! Internet, Cable & Phone Sign Multi-Year Deal to Renew Advertising Sales

•  This article was published on September 3, 2019, by Cision PR Newswire.
• Viamedia, a cross-media advertising company, announced a "multi-year agreement with WOW! Internet, Cable & Phone... to continue selling advertising on the multichannel video programming distributor's (MVPD) behalf in 10 markets nationwide."
• Viamedia has been working with WOW! since the telecom company's inception and will continue to "represent the advertising sales for WOW! in Augusta, Charleston, Cleveland, Columbus, Evansville, Knoxville, Huntsville, Montgomery, Panama City and Tampa."

 WideOpenWest (WOW) Cable Overview

• WOW! Cable is among the top ten largest cable operators in the US. It offers Cable Television, landline telephone, and broadband internet services.
• The company has it is headquarters in Englewood, Colorado, United States.
• In November 2018, the company had 807,900 subscribers.

1. CenturyLink, Inc. 

• CenturyLink, Inc. is an integrated technology company.
• The company offers an array of communications services to its business and residential customers. The services offered by the company include cloud solutions, security, communications, network services, voice, and managed services.
• The company has its headquarters in Monroe, Louisiana. Apart from serving the American market, CenturyLink, Inc. also serves global consumers across Latina America, North America, Asia Pacific, and EMEA.
• The communications offered by the company include local and long-distance voice, Voice over Internet Protocol (VoIP), broadband, information technology, Multi-Protocol Label Switching (MPLS), network, public access, private line, Ethernet, data integration, hosting, video, and other ancillary services.
• The value proposition of the company is to provide helpful technology that enables the delivery of applications and cloud infrastructure with built-in security to maximize success in helping the customers achieve their digital goals.

2. Sparklight 

• It is formerly known as Cable One. The company is a leading broadband communications provider in the United States.
• Sparklight serves over 900,000 business and residential customers, with an array of entertainment and connectivity services, in 21 states of the United States.
• The services offered by the company include advanced Wi-Fi solutions and high-speed internet, phone service, and cable television. The services above are scalable and cost-effective.
• The company has it is headquarters in Phoenix, Arizona, United States.
• The value proposition of the company is to provide the most trusted and reliable services in terms of entertainment and communication to its customers because its focus is on customer satisfaction.

3. Grande Communications 

• Grande Communications is a telecommunications firm headquartered in San Marcos, Texas, United States. The company uses fiber optic and cable networks to deliver broadband services to residential and business customers.
•  It offers local and long-distance telephone services, internet access, and digital cable services to about 1.3 million people. Grande Communications also offers DSL, fiber, and copper internet services. Its DSL is available to about 28,000 people, copper internet service is available to businesses in 53 zip copes, while its fiber service is available to businesses in 187 zip codes.
• The value proposition of Grande Communications is to provide the best, affordable, and flexible communications and entertainment services to its customers.

4. Frontier Communications 

• Frontier Communications is a telecommunications company headquartered in Norwalk, Connecticut, United States.
• The company provides broadband internet, long and long-distance telephone service, computer technical support, and digital television service to residential and business consumers in 29 states of the United States.
• The company is the 8th largest provider of broadband internet with 3,735,000 subscribers in the United States. Frontier Communications is also the 11th largest pay digital TV provider with 838,000 subscribers in the US.
• The value proposition of the company is to do things differently than its competitors by providing the best services at a lower cost/price the customers deserve.

5. Charter Communications 

•  Charter Spectrum or Spectrum is a trading name of Charter Communications company headquartered in ‎Stamford, Connecticut‎, U.S.
• The company is the fastest-growing internet, voice, and TV provider in the United States.
• Charter Communication offers its services to over 28 million residential and business customers in 41 states of the United States.
• The value proposition of the company is to deliver the highest quality entertainment and communications products and services to its customers.

6. Cox Communications 

• Cox Communications is a company headquartered in Atlanta, Georgia, United States, providing telecommunications, digital cable TV, home security, internet, telephone, and home automation services.
• The company serves over 6 million residences and businesses. Its pay-TV has 3.94 million subscribers, and its broadband internet has 5.12 million subscribers.
• The value proposition of the company is to provide accessible products and services to its customers, including those with disabilities while serving the community.

7. Comcast Corporation 

• Comcast Corporation is a telecommunication company headquartered in Philadelphia, Pennsylvania, United States.
• The company provides television programming, video streaming, cable television, high-speed Internet, and communication services to its customers in America and worldwide.
• Comcast has two primary businesses, which include NBC Universal (it operates in four segments, namely Cable Networks, Filmed Entertainment, Broadcast Television, and Theme Parks) and Comcast Cable (it operates in the Cable Communications segment).
• The brand used by the company is called Xfinity.
• The value proposition of the company is to create the best technology and entertainment that links people to the moments and experiences that matter most to them.

Research Strategy

Wide Open West (WOW) Cable

•  CenturyLink, Inc. is the first competitor of WideOpenWest (WOW) Cable.
• WOW is nation-leading broadband providers founded in 1996, serving residential and business customers in approximately 300 communities for over 20 years in multiple states of US including Alabama, Florida, Georgia, and others.
• WOW is the sixth-largest cable operator in the United States ranked by several customers wherein it has 807,900 customers who subscribe to their services.
• In 2018, WOW cable has been recognized as a national best and brightest company to work for.
• For the fifth time along with winning similar city‐specific awards in past years based on their excellence in employee relations, creative compensation programs and their ability to recognize employees.

•  WOW offers competitive services and delivers affordable prices and is nationally recognized for providing the best customer experience in the industry.
• The company offers a wide range of products and services including "high-speed data "HSD", cable television "Video", voice over IP-based telephony "Telephony" and business-class services to a service area that includes approximately 3.0 million homes and businesses.
• WOW offers its wide range of products and services across residential and business services customers which are either bundled or offered individually wherein it is the first Internet provider to offer 1 Gig service across all customer segments.
• The company by customer reviews is best known for its streaming-friendly unlimited data policies and for providing local, reasonably priced bundle plans.

•  WideOpenWest Cable has been rated ow based on customer reviews for their limited availability in various regions along with no self-installation options and restriction of best prices through 1–2-year agreements.
• The company has an average social media presence wherein it has around 61k+ followers on Facebook and 9k+ followers on Twitter.

• WideOpenWest, Inc. (WOW) cable annual revenue in year 2018 was $1,153.8 million.

• WOW has made its footprints around 300 communities in the following states of US-Alabama, Florida, Georgia, Illinois, Indiana, Maryland, Michigan, Ohio, South Carolina, and Tennessee.

CENTURY LINK INC

• Century Link inc is a global leader in enabling digital business by connecting organizations to their customers and enabling the delivery of critical applications and cloud infrastructure with built-in security wherein the company has 450k+ route miles of fiber globally, 150k+ on-net buildings.
• The company has a strong customer base spread in the US and across 60 countries with more than 45,000 employees serving globally.

•  Century link has a global spread serving a broad range on the customer in around 60 countries serving a wide range of products and solutions including networking, security, hybrid cloud, and IT solutions, voice and unified communications and connected security, IT Agility solution across various industries.
• The company has a strong customer base including industry brands such as Buffalo Computer Graphics, Informant, MangomoloYouth Dynamics, Sysomos, Visteon, Denver Broncos, Utah Education Telehealth Network, and others.

• Century link has a limited social media presence wherein it has around 3000 followers through Facebook and around 16k subscribers through YouTube channel.
•  Century Link has been criticized for its customer service and installation services through consumer reviews and has gained a low rating from customers.

• The company has an annual revenue of $23.44B in the year 2018.

• Century Link has made its footprints across the US in states such as Atlanta, Boston, Chicago, Dallas, Denver and other along with other 60 countries including Canada, UK, Germany, Brazil, Chile, and the other Asia Pacific and European countries.

Your Research Team Applied The Following Strategy

Sparklight 

Competitive Advantage

• Sparklight offers higher access speeds than most of its competitors. This is due to its infrastructure, which it continues to improve and invest in.
• The company shows commitment to the communities it serves through corporate giving, educational programs, and donations of time and resources. It also emphasizes on making its customers' lives easier by providing value-added services such as self-service options, personalized experiences, and the use of customer feedback to come up with new products.

Strengths

• Sparklight's customers are located primarily in non-metropolitan, secondary markets that have less competition as compared to major urban centers. The company is diversified in terms of regions and hence, an economic downturn in a specific region would not have a major effect on its overall business.
• The company has a deep understanding of its customers. This is because it conducts a lot of research and surveys in order to gain insights into how to better serve its customers. Its employees also provide local services by donating their time and resources and through education programs.
• Sparklight offers its residential and business data customers internet products at faster speeds than those of most of its competitors. It has also made significant investments to increase its broadband capacity and reliability.
• Sparklight has a low-cost structure which can be attributed to its focus on retaining its highest value customers rather than trying to get as many customers as possible and the lower costs of operating in non-metropolitan markets in comparison to metropolitan markets. Due to its competitive plans and cost structure, it can offer its customers attractive pricing and compelling products. 
• Sparklight is customer-focused in its organization, sales, and service. It offers a same-day service guarantee in most of its markets. It also uses customer satisfaction data to benchmark its customer satisfaction over time and relative to its competitors. The company got the highest score in "J.D. Power’s 2018 U.S. Internet Service Provider Satisfaction Study for the western region."
• It also focuses on employee satisfaction, acknowledging the tight link between customer satisfaction and employee satisfaction. Its employee satisfaction, which is measured monthly, has been consistently high for the past 10 years.
• Sparklight has an experienced management team with an average industry tenure of over 20 years and an average tenure at Cable One of over 10 years. The company's employees are deeply knowledgeable about the market and are committed to the company's strategy.

Weaknesses

• There have been complaints that the customer service has deteriorated since Cable One rebranded to Sparklight. Customers mostly complain about the fact that the company's tech department is usually late to scheduled appointments, which can be inconvenient.

• Some users have found that the amount of data included in Sparklight's plans is low in comparison to other providers, and its fees are higher. It also has fewer packages than other providers and data caps with charges for overages. 

Annual Revenue

• In 2018, Sparklight generated $1.07 billion in revenue.

Geographical footprint

• Sparklight has a footprint in Alabama, Arizona, Arkansas, Idaho, Iowa, Kansas, Mississippi, Missouri, Nebraska, New Mexico, North Dakota, Oklahoma, Tennessee, and Texas.

Grande Communications 

Competitive Advantage

• Grande Communications offers affordably-priced internet services perfect for streaming, Wi-Fi, internet home networking, and watching TV online.
• The company is "dedicated to providing Texas with the best entertainment services at a fair price".
• Grande Communications' customer support is 100% Texas-based.

Strengths

• Customers love Grande Communications because of its constant and reliable service, responsive customer service and support, fast internet speed, and lack of data caps.  
• Grande offers high speeds at affordable prices. Its download speeds are comparable to those of Xfinity, Verizon Fios, and Frontier, so its customers pay less for higher speeds. Grande is affordable enough for casual internet users, but also fast enough for power users such as gamers and streamers.
• The company does not have any data caps, which are common among most providers. Customers are not charged for overages and there is no throttling of speeds.
• Grande does not require customers to sign long-term contracts, and unsatisfied customers can leave without facing any early termination fees.
• Grande provides customer service in the form of chat, which is the preferred option. It also offers support via user guides, FAQs, and calls. Grande has 24/7 support, which is better than other providers.

Weaknesses

• While Grande Communications offers excellent service quality, it is only available in Texas. Furthermore, the high cost of installing new fiber connections means that any expansion plans will be rolled out very slowly. 
• Although Grande’s download speeds match those of other major providers who cost more, its upload speeds are not as impressive. 
• Since none of Grande's packages are contract-based, the pricing can change at any point after the first 12 months, potentially putting off customers who are looking for long-term deals.
• There have been complaints that Grande's customer support representatives are not knowledgeable about network issues. In addition, customers have complained about recurrent downtimes that can last up to 2 days.  

Annual Revenue

• Grande Communications generates an estimated $220 million in revenue annually.

Geographical footprint

• Grande Communications has a footprint in the following cities: Austin, Dallas, Waco, Temple, Corpus Christi, Midland, Odessa, San Marcos, and San Antonio.

Frontier Communications

Competitive Advantage

• To maintain and generate new revenues, Frontier Communications offers attractive packages to achieve customer retention, win back former customers, and attract new customers.
• Also, to beat its competitors, the company frequently introduces new products and upgrades and up-sells services to its customers.
• The company provides the best customer service among most of its competitors.
• Frontier Communications offers a shorter scheduling period for customers' appointments, has expanded customer service hours, and completes follow-up calls and reminders for service appointments.
• Also, the company has a higher number of employees selling its products.
• A big selling point for the company is the fact that they provide high-speed internet in rural areas.
• In addition, its ISPS services don't require a customer to sign a contract (its competitors require a customer to sign a one or two year contract for this service), and Frontier also offers zero caps on its internet services.

Strengths

• Frontier's performance in new markets is usually superb. The company's expertise helps it to enter the new markets and makes a success of them; this has helped the company grow.
• The company has a strong base of reliable suppliers of raw materials; this has enabled it to overcome any supply or production challenges associated with raw materials.
• Frontier has a strong distribution network which reaches the majority of its potential market, including rural areas.
• The company is very good at product innovation; it has the best record of developing new products.

Weaknesses

• Frontier's organization structure limits expansion in adjacent product segments; this structure is only compatible with the present business model.
• The company is not good at merging with firms that have a different work culture.
• Compared to the leading players or its competitors, Frontier's investments in its R&D are very minimal. Thus, when it comes to the innovation of new products or services, the company's progress at inventing them takes a long time to establish.
• When it comes to product demand forecasting, the company is not very good at it. Because of this, it misses opportunities compared to its competitors.

Revenue

• Frontier Communications' estimated revenue is $8.3 billion.

Geographical Footprint

• Frontier provides its products and services to customers in 29 states of the United States.

Charter Communications

Competitive Advantage

• Charter Communications is the second-largest cable provider in the US.
• The company offers its services to 27 million customers through a large cable infrastructure.
• The company is an economic giant, therefore, competing with the company requires an enormous up-front investment that its competitors lack; hence limited competition.
• The company uses volume strategy. So, instead of increasing the prices of their products and services, the company focuses on increasing its penetration in the market to gain more customers. To achieve this, it keeps the prices low, which is why many customers sign up.
• Most telecommunication companies such as AT&T, Sprint, among others, in the United States, use Charter's WI-FI network to deliver their wireless services. This increases the revenue of the company and reduces competition.
• Also, the company is on the forefront to launch a 5G network; this will be the most significant competitive advantage for Charter Communications.

Strengths

• The company provides a higher level of customer satisfaction using its 16,000 employees.
• Charter Communications has good brand equity because its products are reliable and affordable.
• The company has a strong distribution network with over 27 million customers.
• The company has highly synchronized operations and a good market reputation.

Weaknesses

• The gaps in the products sold by the company give the competitors a foothold in the market.
• Charter Communications has the unutilized capacity in bandwidth usage; this affects the operational efficiency of the company.
• Compared to its competitors, the company has a higher attrition rate in its workforce. Because of this, the company spends more on training and developing its employees.
• Charter's financial planning is poor. The company's asset ratio and liquid asset ratios show that it can use the cash more efficiently compared to what it is doing now.

Revenue

• Charter Communications' estimated revenue is $43.63 billion.

Geographical Footprint

• The company has 676 locations in the United States.
• It also operates under a brand called Spectrum.

Research Strategy

Cox Communications Analysis

Competitive Advantage

• Advantages that make customers prefer Cox Communications over other companies include making services affordable, saving customer's money, having high quality and reliable services, largest coverage in the USA.

Cox Communications Strengths

• The company is the nation's leading service provider.
• They have expanded services to every region throughout the USA.
• Cox Communications has high quality and reliable services.
• The company is one of the largest telephone carriers in the USA.
• The company had over 20,000 employees in 2016 (the latest publicly available information).

Cox Communications Weaknesses

• The company finds it challenging to carter for emerging customer demands globally.
• Cox Communications has limited brand awareness and market share as compared to global leaders.

Cox Communications Annual Revenue

• Cox Communications' revenue was $11 billion in 2016 (the latest publicly available information).

Cox Communications Locations

• Cox Communications has 132 locations in the USA.

•  Arizona has 18 locations, Arkansas has 6 locations, California has 15 locations, Connecticut has 3 locations, Florida has 8 locations, Georgia has 2 locations, and Idaho has a single location.
•  Iowa has a single location, Kansas has 15 locations, Louisiana has 11 locations, Nebraska has 6 locations, Nevada has 7 locations, Ohio has a single location, Oklahoma has 14 locations, Rhode Island has 6 locations, and Virginia has 18 locations.

Comcast Corporation Analysis

Competitive Advantage

• Advantages that make customers prefer Comcast Corporation over other companies include having good brand recognition, ease of adding services to existing networks, having the economies of scale by lowering cost and increasing services to customers.

Comcast Corporation Strengths

• The company offers re-branded triple-play services.
• Comcast Corporation has achieved economies of scale with lower costs and increased services to customers.
• The company enjoys a natural monopoly for cable services because it requires tremendous capital expenditures.
• The company makes it easy to add additional services to existing networks.
• Comcast Corporation has good brand recognition.
• Comcast Corporation is a global market leader due to stable business and higher margins.

Comcast Corporation Weaknesses

• This company requires tremendous capital expenditures to provide service to its customers.
• Comcast Corporation has an increasing programming expense.
• The DNS redirection was incompatible with DNSSEC validating servers.

Comcast Corporation Annual Revenue

• Comcast Corporation's revenue was $94,5 billion in 2018.

Comcast Corporation Location

• Comcast has a single office in the USA in Philadelphia.