Voice Enabled Integration in Enterprise Resource Planning (ERP)

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Voice Enabled Integration in Enterprise Resource Planning (ERP)

After extensive research, we found that information about examples of companies that have developed voice-enabled services for their ERP systems is largely unavailable. Despite this, were able to determine that Infor CloudSuite, Microsoft Dynamics 365, Unit4, ERP:FM, and Brinnam are examples of voice-enabled enterprise resource planning systems. As requested, we have provided the names of the companies that developed these ERP systems, along with links to their official websites.

METHODOLOGY

The initial phase of our research involved consulting industry reports and market outlooks about the global ERP system industry. Examples of such sources include market reports by Mordor Intelligence and Appsruntheworld which enumerate the current key players. From there, we redirected our research towards verifying if any of the identified key players had voice-integrated ERP systems. After verifying the use of voice-integrated ERP systems, we consulted the latest press releases relevant to the fields of both voice-recognition technology and new trends for ERP systems to provide the additional requested information. Three companies, including Infor, Microsoft, and Unit4 were selected for a deep dive. These companies are established players in this industry, and we identified a wealth of current information published about their respective ERP systems to provide you with a detailed analysis.

1. INFOR

COMPANY BACKGROUND
Founded in 2002, Infor is a New York-based provider of computer software solutions to around 90,000 customers in over 200 countries.

ERP SYSTEM OVERVIEW
The Infor CloudSuite is currently one of the flagship products of the company. In its core, the CloudSuite is an enterprise resource planning system which is fully-integrated into the cloud. Its primary functions allow users to view and manage all segments of their business through real-time analytics, automate marketing and sales processes, increase efficiency of workflow, develop new strategies for better HR management, maximize allocated budgets and IT resources, and consolidate all financial data of companies and even multi-site enterprises.

ERP SYSTEM VARIANTS
There are currently four main variants of the Infor CloudSuite. Infor CloudSuite Business is designed primarily for small and medium-sized enterprises. Infor CloudSuite Corporate is tailored for large-sized businesses such as complex global conglomerates. Infor CloudSuite Facilities Management provides ERP capabilities more specialized for businesses which operate multiple or huge facilities. Infor CloudSuite Financials & Supply Management is more focused on logistics and tools to optimize processes revolving around supply and orders.

VOICE-ENABLED INTEGRATION
According to a press release by Infor published back in July 2017, the company now integrates Coleman into all Infor CloudSuite products. Coleman is advertised to be an industry-specific and enterprise grade artificial intelligence platform. Infor states that the AI is capable of conversation through "chat, voice, and image-recognition." In addition to this, it is also able to "develop conversational relationships with customers". Such relationships are compiled and rendered in Infor's social collaboration platform, Ming.le. Backed by data which shows that humans are able to express their thoughts through verbal communication around 3-4 times faster than through written media, Infor claims that Coleman is able to significantly increase productivity by taking over time-consuming tasks such as search and gather functions.

2. MICROSOFT

COMPANY BACKGROUND
Founded back in 1975, Microsoft is a globally-recognized US-based provider of multiple categories of software solutions. They currently have over 114,000 employees in over 170 different countries.

ERP SYSTEM OVERVIEW
Microsoft's line of ERP systems are categorized under the Microsoft Dynamics 365 solutions. The company's ERP systems have been highly-acclaimed by large businesses such as Renault, TGI Fridays, and AccuWeather. Dynamics 365 solutions are advertised to be capable of automating a sales force, providing customer relationship management, integrating businesses with the cloud and artificial intelligence, and streamlining workflows.

ERP SYSTEM VARIANTS
Dynamics 365 solutions' eight main variants include Dynamics for sales, retail, customer service, field service, project service automation, finance and operations, talent, and marketing.

VOICE-ENABLED INTEGRATION
Dynamics 365 is a combination of previously separate solutions which specialize on specific functions. An example of this is Microsoft's Dynamics AX, which was formerly known as Microsoft Business Solutions — Axapta. After extensive research, we found that Dynamics AX is now part of Dynamics 365. According to technology advisory service Sikich, Microsoft's Dynamics AX uses Cortana to provide voice-integrated services and functions. A demonstration video by Sikich shows how Cortana is able to assist with logistics and order tracking using Dynamics AX through voice commands.

3. UNIT4

COMPANY BACKGROUND
Founded in 1980, Unit4 is a Utrecht-based computer software company. Currently, Unit4 has an annual revenue of nearly €500 million and around 4,200 employees across the globe.

ERP SYSTEM
Unit4's ERP system provides users a streamlined platform for financial management, HR and payroll, project management, procurement management, field service and asset management, and reporting analytics.

ERP SYSTEM VARIANTS
Sources indicate that as of 2016, Unit4 has integrated voice-enabled capabilities into their ERP systems. An article published by Technology Evaluation Centers states that Unit4's People Platform ERP is able to automate processes through voice commands.

OTHER VOICE-ENABLED ERP

After exhaustive research, we were able to identify only two more ERP providers which currently have voice-enabled services integrated into their ERP systems.

4. ERP:FM
5. Brinnam

CONCLUSION

Infor, Microsoft, Unit4, ERP:FM, and Brinnam are examples of companies which have developed voice-enabled services integrated into their ERP systems.
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