Vibes is an award-winning mobile engagement platform. They offer four key types of mobile engagement, as well as a range of related services across various channels. In the attached spreadsheet, we provide product information, as well as both expert and user reviews.
- Vibes offers four types of mobile engagement; multichannel, orchestration, analytics and insights, and personalization.
- Multi-channel mobile engagement offers the ability to send SMS & MMS, mobile wallet, push notification, RCS (rich communication services), and services on messaging apps Facebook Messenger, Android Messages, WhatsApp, and Apple Business Chat.
- Orchestration offers cross-channel ability to optimize a personalized customer experience, including customer journey visualization and flexible data management options.
- Analytics and insights are AI driven, and include "customized and configurable dashboards, visualizations, and insights" as well as conversational analytics services.
- Personalization services combine analytics, machine learning and AI in order to personalize based on behavior, history, preferences, and location data.
- Expert and user reviews can be found in the attached spreadsheet.
In order to provide product information, we primarily consulted Vibes' website, as well as consulting technology review sites, customer testimonials, business sources and industry reports providing reviews from experts as well as users of the platform.