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What is the United States market-size (TAM) for the "White Glove" in-house furniture delivery industry?
Hello! Thanks for your question about the US market-size for white-glove furniture delivery industry. The most useful sources I found to answer your question are this article about the acquisition of two delivery companies and this delivery expenses table. The short version is that in 2015 the market was $6.8 billion, with an expected 10% growth in 2016 to about $7.5 billion, a forecast of 600,000 white glove deliveries in 2016, and a delivery fee between $139 to $249. Below you will find a deep dive of my findings.
KEY FINDINGS
The white-glove delivery industry is "the fastest-growing segment with the greater opportunity in the e-commerce market", based on the increasing appetite of consumers for buying big-ticket products online. In 2015, the market for white-glove furniture delivery reached $6.8 billion (an 8% increase over 2014) and was expected to grow another 10% in 2016, to about $7.5 billion. It was also forecasted that in 2016 there will be about 600,000 white-glove deliveries in the US.
The white-glove delivery price varies from provider to provider, with there being many price points depending on company, location and target market. To give some examples, at one extreme, we have Basset that charges a flat $139 for Texas and California ZIP codes, this being a price per order (no matter how many individual items in the order). Design Within Reach charges standard delivery price plus $199 extra for white-glove delivery, and One Kings Lane charges $249 for one item, $349 for two items, $449 for three or more items.
CONCLUSION
To wrap it up, the white-glove delivery market segment is growing at an accelerated rate to about %7.5 billion in 2016, fueled by a consumer demand that was only recently identified.
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