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How much time does each store associate at Home Depot spend answering questions or helping customers by department (per day). Are there any anomalies by season that would affect these hours by department? This EXCLUDES cash registers and customer service department.
Hello! Thanks for your question about how much time each store associate at Home Depot spends answering questions or helping customers by department. I’ve discovered that store associates spend a minimum of 4 hours each day helping customers, but I'm afraid details about the differences between individual departments are not publicly available because these statistics are not published by Home Depot.
However, I was able to learn that each store associate is expected to spend 75% of their time with customers. Below you will find a deep dive of my research and methodology.
HELPFUL FINDINGS
While I could not find a direct answer to your question, I was able to gather some information about this topic, which I think will be helpful for your project.
I searched the Internet to find as much information as possible. Home Depot is very proud of their "Power Hour" - an initiative in which store associates drop everything during high traffic times (normally mid-morning) to actively look for customers who might need help.
All job descriptions on the Home Depot career area state that 75% of a store assistant's time should be spent interacting with customers. This equates to 6 hours a day for those working a normal 40 hour week. There was no difference in this number for individual departments within the store.
Frank Blake, the CEO of Home Depot, stated that each employee should spend a minimum of 4 hours each day with customers.
I found no indication that store associates spend more time with customers during busy seasons - instead Home Depot hire more staff. For the last four years, Home Depot has hired 80,000 more employees each Spring to cope with this rush. Home Depot run special promotions until 18th April and last year they managed to sell 1.3 million lawn mowers and 47 million plants during this event.
Unfortunately, more detailed information about the amount of time store associates spend with customers in individual departments is not available online for public view and I do not think this information is in the public domain.
POSSIBLE CONTINUED RESEARCH
In understanding what types of information are and are not publicly available on this topic, I’ve suggested a few other routes you may be interested in researching:
-Details of seasonal trends in power tools/gardening products.
-Research into how events, like Super Bowl, impact home improvement sales.
-Details of when home improvement stores are likely to be busiest.
CONCLUSION
To wrap it up, after searching extensively, a direct answer to your question is not publicly available because details of customer interaction time for individual departments are not in the public domain. However, I learned that store associates are expected to spend 75% of their time with customers.
If you’d like to continue research on any of the other topics I’ve outlined above, just let us know!
Thanks for using Wonder!