Challenges - Healthcare Companies: New Technologies
In this study, we found that the four challenges facing healthcare companies as they onboard new technologies include cost of technology, issues concerning process and activities, complexity of new technology, and the fear that the new technology will implode workflow. Below is a detailed explanation of our methodology and findings.
We initially started the research by searching for relevant information regarding the challenges that healthcare companies face when new technologies are introduced from online surveys, literature reviews, and medical journals. The online surveys we found have global focus. We then assumed that the challenges a healthcare company in Europe face in onboarding new technologies, a healthcare organization in America is also facing similar issues. This is proven by the surveys that identify the reaction of staff to computerized decision support systems in hospitals in Italy and another study that analyzed the innovation introduced in intrapartum foetal monitoring practice in Australia where the staff believed that the new technology may reduce the professional autonomy or may be used against them during medicolegal controversies. Moreover, the healthcare study of America Society Quality (ASQ) on September 2016 showed the healthcare quality improvement survey indicating that the major barrier on implementing new technology is the resistance to change from staff and physicians who are unwilling to learn new skills or fear that the technology will slow down their workflow. Lastly, we gathered information from medical journals to find solutions to the challenges mentioned.
COST OF NEW TECHNOLOGY
Health IT implementations may be costly and complicated. These involve dozens of stakeholders, and often face up against harsh deadlines. Vendor partnership helps to combine new technology with workflows. A vendor acts as both consultant and educator because he/she ensures that the hospital staff is comfortable with the new technology. He/she also reveals strategies that will optimize workflow.
ISSUES CONCERNING PROCESSES AND ACTIVITIES
Most articles used in the “Implementing Medical Technological Equipment in the OR” study revealed that introducing new technological equipment affects processes and activities of employees in the operating room (OR). One of the major factors that will prevent errors in introducing the new technology is by communicating to significant stakeholders such as surgeons, anaesthesiologists, and surgical supporting staff. One of the communicating methods is by using updated checklists that will help manage the activities and workflow of the stakeholders. The impact of a new technology on performed activities relies on how well the active employees understand the tasks they are assigned to do (task deconstructions).
COMPLEXITY OF NEW TECHNOLOGY
The study of ASQ conducted on September 2016 showed the healthcare quality improvement survey mentioning that the major block is the resistance to change from staff and physicians who are unwilling to learn new skills. To ensure the success of the implementation of a new technology, the staff needs to be actively involved in activities regarding the new equipment such as training, setting, using and disassembling, and maintaining protocols and checklists up-to-date. By listening to the front-line staff, engaging and educating them, hospitals will have higher success in adopting with the new technology.
THE FEAR THAT THE TECHNOLOGY WILL IMPLODE WORKFLOW
The study of ASQ on September 2016 through healthcare quality improvement survey showed that 70% of the surveyed people feared that the new technology will slow down their workflow. A study conducted in Brandenburg on major stakeholders in the local health care revealed that some medical professionals believe that the new technology would interfere with their ability to make independent diagnoses and relationships with different patients. Furthermore, the doctors feared that the new technology would be a means of management control. Accepting digital solutions and innovative medical technology by patients and professionals depends on understanding their anxieties and insecurity. It also depends on understood risks including whether the technology delivers secure, reliable, and effective care. For hospitals and health systems, especially those that aim for new technology integration, the first step is assessing the needs and potential impact to workflow.