CIOs are looking for new third-party vendors who can understand their challenges, are knowledgeable on technology matters, and can help deliver specific solutions that can enable these leaders to attain their business objectives. Meanwhile, some of the pain points or obstacles that CIOs face when migrating to a new enterprise software system are extended downtimes, incompatibilities between the old and new system, and the need to justify the cost of migrating to a new system.
Desirable Attributes of Third-Party Vendors
- CIOs typically look for third-party vendors that emphatize with them with regard to the challenges that they face.
- These leaders know that they need to choose the right technology vendors in order to achieve their goals and help the business succeed.
- CIOs also prefer vendors who are focused on providing solutions to the real issues that these leaders face.
- CIOs also look for vendors who understand the business and technology setup of their company.
- These vendors should be able to communicate with these CIOs on how their technology solutions can help solve business problems.
- CIOs appreciate those vendors who take the time to do their research on the company before offering their solutions.
- CIOs also want the vendors to have more "specialized and focused" vertical industry knowledge in order to know if the solution that they are offering can really fit into the specific area where the company is operating.
- They also look for providers that are technologically adept and who can understand the competitive landscape of the industry.
- As CIOs are now more technologically-inclined, they also expect their vendors to have a deep understanding of their technical offerings.
- According to a CIO, those who want to get their business should focus on highlighting their key competitive advantage versus the other existing players.
- CIOs also look for vendors who are prepared, demonstrate respect for their time, and offer value.
- These technology leaders also look for vendor technology offerings that can enable business growth in rapidly-changing companies.
- CIOs also need vendors who can truly understand what they are looking for in technology products. They also look for vendors who can explain how their solutions can deliver business goals without overburdening IT budgets.
- CIOs who are looking for new third-party vendors need to ensure that vendors can provide satisfactory answers to the following questions:
- How the new solution being offered can evolve with a progressively technology-driven workforce?
- How can the company leverage the available opportunities in this age of heavy data use?
- Will the solution being offered be able to link together the current legacy data and infrastructure?
- How embracing new technology can propel business success?
- Can the technology being offered manage interfaces across systems?
- Is staff training part of the deployment cost? Can the supplier provide support for the application for a certain duration without extra charges?
- Is the information or data safe within the new infrastructure?
- What are the recovery alternatives and disaster recovery plans? How will data security be integrated into those plans?
- Will the new technology help with the system "performance, availability, and uptime?"
- "Where are the references?"
New Enterprise Software Migration Pain Points
- When migrating to new enterprise software, CIOs typically find the transition process to be disruptive and expensive due to the various customization that have been done on the current system.
- New software that has several applications can be incompatible with the existing legacy system.
- Another pain point that CIOs have when moving to a new enterprise software is the lack of available experts in the company who have the institutional knowledge of how the migration process should proceed.
- When moving to a bigger environment such as the cloud, CIOs typically encounter a huge amount of workloads that need to be migrated to the new system. Furthermore, the system will need to be monitored closely after the migration for any issue that might arise.
- CIOs will also need to heavily justify the cost of moving to a new enterprise software. The cost feasibility study for a new system will need massive amount of data such as the "assessment, planning, and migration costs, application modernization requirements," training, and other requirements.
- When migrating to new enterprise systems, CIOs also have to deal with extended downtimes, channeling of costly resources, performance bugs, and "technical incompatibilities."
- CIOs also have to ensure that security systems and processes are in place when migrating to new systems.