Superior Contract Cleaning

Part
01
of four
Part
01

Superior Contract Cleaning Comparison, Part 1

Superior Contract Cleaning and Doucet Services offer services since 1995, while DryMax Water & Fire was established in 2010. Superior Contract Cleaning holds certifications from ASD, NICA, WRT, IICRC, and FSRT. DryMax Water & Fire offers infrared moisture inspection and mold testing laboratory analysis reports to customers.

Superior Contract Cleaning

  • Website: http://superiorcontractcleaning.com
  • Years in business: 24+ years (founded in 1995)
  • Service area: Abbeville, Acadia Parish, Acadiana, Arnaudville, Branch, Breaux Bridge, Broussard, Cade, Carencro, Cecilia, Church Point, Crowley, Delcambre, Duson, Egan, Estherwood, Grand Coteau, Henderson, Lafayette, Lawtell, Leonville, Maurice, Milton, Morse, New Iberia, Opelousas, Perry, Rayne, Saint Landry Parish, Saint Martin Parish, Scott, Sunset, Vermillion Parish, and Youngsville.
  • Target customers: residential and commercial
Offerings / Differentiators:

Doucet Services, LLC

  • Website: https://www.restorationprosla.com
  • Years in business: 24+ years (founded in 1995)
  • Service area: All areas throughout Louisiana including Abbeville, Arnaudville, Avery Island, Breaux Bridge, Broussard, Cade, Carencro, Delcambre, Duson, Eunice, Indian Bayou, Jeanerette, Jefferson Island, Lafayette, Maurice, New Iberia, Opelousas, Port Barre, Rayne, Scott, St. Martinville, Ville Platte, and Youngsville.
  • Target customers: residential and commercial
Offerings / Differentiators:
  • Apart from the fact that company features IICRC certified professionals, direct insurance billing, and free estimates to the clients, the company provides emergency service to customer by providing assistance within 60 minutes of intimation.
  • The company also provides warranty on all of their repair and restoration work to the customers, with a 100% moisture-free guarantee post-flood cleaning jobs.
  • The company provides special service (24/7) for sewage damage and cleanup removal, and all the employees of the company are Louisiana State licensed residential and commercial flood damage contractors.

DryMax Water & Fire

Offerings / Differentiators:

Research Strategy:

To answer this request, we started by reviewing the company websites for the three companies. The website provided information about their area of service, offerings and differentiation, and target customers in general but it did not provide the exact year of establishment for the companies and demographic details about the customers. As such, we tried to broaden our search to address the missing details. We looked through each company's LinkedIn profile but information was only available for Dry Max. However, information about the target customers was unavailable

We started by comprehensively studying the companies' websites, customer testimonials, company news, and services to understand if they cater to any particular industry or customer segment. Using that strategy we were able to determine that the companies offer post-flood cleanup, fire restoration, and construction cleanup services but information about their target customers was still unavailable.

We also searched through database websites like Yelp!, LinkedIn, Manta, Crunchbase, and Facebook. Unfortunately, the only information available pertained to each company's specialties and service quality. We also fond that Superior Contract Cleaning provides services to South and Central Louisiana.



Part
02
of four
Part
02

Superior Contract Cleaning Comparison, Part 2

Restoration Pros operates in Louisiana and has been in existence for over 20 years. The company's target customers are residential and commercial buildings. Guarantee Restoration Services serves the Mississippi and Louisiana areas, and have been in existence for 45 years. The company targets residential, commercial, and insurance.

In the attached spreadsheet, we have provided all the requested information for the restoration service companies Restoration Pros and Guarantee Restoration Services. A summary of our other key findings has been outlined below.

KEY FINDINGS

(1) RESTORATION PROS

  • The company is owned by Chuck Doucet and has been in existence for more than 20 years.
  • The services offered by the company are water damage restoration, fire damage restoration, mold remediation, and reconstruction.
  • The company headquarters is located in Lafayette, Louisiana.
  • Some customers serviced by the company include the Grand Theater, Lafayette Science Museum, and the Blue Moon Saloon and Guest House.

(2) GUARANTEE RESTORATION SERVICES

  • The team at Guarantee Restoration Services is led by Shawn Folks, it's Chief Executive Officer.
  • The services provided by the company include air duct cleaning, emergency services, fire/water/wind damage restoration, bio hazard and mold remediation, and construction.
  • The company has 100+ employees spread across 4 offices.
  • The company is headquartered in Baton Rouge, Louisiana.

RESEARCH STRATEGY

Your research team applied the following research strategy. To provide the requested information for a comparison between both companies, we commenced our research on the respective company websites, scouring all pages to retrieve as much information as possible. We have updated columns F and G, rows 3-7 of the attached project spreadsheet with all relevant information.
Part
03
of four
Part
03

Superior Contract Cleaning Comparison, Part 3

While Superior Contract Cleaning and DryMax Water & Fire use their respective websites as primary sources of information on services and contacts, Doucet Services, LLC utilizes its Facebook page for the same. All the three companies do not display any information on rates, discounts, offers and coupons on their sites. Additional information on the three companies have been entered into rows 8-10, column C-E of the attached spreadsheet.

1. SUPERIOR CONTRACT CLEANING

  • Currently, Superior Contract Cleaning does not have any rates, deals or coupons and discount offerings displayed on its website. However, it offers free estimates and direct billing insurance.
  • The reason could be because the rates the company charges for its services are dependent on many factors such as property type (residential or commercial), size and extent to which cleaning should be done among other factors.
  • It is most likely a scenario whereby the rates are determined through an assessment of required services.
  • Besides having an active website that is regularly updated, the company markets itself on social media through Facebook. One of the strategies it uses on social media is sharing photos of its services.
  • For instance, it shares the before and after photos so that customers can compare and get the real picture of the effectiveness of its services. The company also displays video of its works while in progress.
  • While there is an indication on the Facebook Page that the platform is used for ads, there are currently no active ads displayed on the page.
  • 2,273 Facebook users have liked the page so far. Even though the company is present on social media, the site is not active with the last post having been made in April 2018.

2. DOUCET SERVICES, LLC

  • Doucet Services, LLC does not have any rates, coupons, deals or discounts displayed on its website. The missing information on its rates could be because of the nature of its services (unique from client-to-client) and dependent on factors that can not be used to predetermine rates.
  • The company most likely determines rates on site upon the determination of the needed services. It is also possible that any discounts or deals are as agreed upon by the client and the company and dependent on the extent of, or nature of the needed services.
  • Doucet Services, LLC uses its Facebook Page both as its website and as a marketing platform. The site is active with updates made regularly.
  • As a strategy, the company uses the Facebook page to share several photos and videos for users to see, including photos and videos of its work and other non-work related images. The platform has an online contact option which clients can use to call the company.
  • Despite its activity on Facebook, the marketing efforts do not seem robust enough. There are no posts related to any special offers, promotions or upcoming events.
  • Since its creation in 2015, Doucet's Facebook page has been liked by 908 people.

3. DryMax Water & Fire

  • DryMax Water & Fire does not provide any rates, discounts, offers or coupons on its website. However, it offers competitive pricing and direct insurance billing.
  • DryMax's website was last updated in 2019, and is designed in such a way that sends marketing messages to users who visit the site. Listed on the site are some benefits and advantages attached to the company's services.
  • Online contact is available for use 24/7 by existing and potential clients.
  • The company uses its website to share news and blogs about emergency response among other insightful topics that would interest clients or users of the website.
  • DryMax is active on social media and uses its Facebook Page to reach more clients by sharing videos and photos of its work on the platform.
  • It also shares promotional videos of its services through a YouTube channel which has many over 500 subscribers.

YOUR RESEARCH TEAM APPLIED THE FOLLOWING STRATEGIES:

In comparing Superior Contract Cleaning to Doucet Services, LLC and DryMax Water & Fire, we began our research by reviewing each company's website, under the assumption that some service companies will provide information on pricing. In our search, we determined that Doucet Services, LLC does not have a functional website, hence uses its Facebook page in place of a website. While we found information on services offered by the various companies, we found no information on prices rates, offers, coupons or discounts. We then checked for any news or advertisements or promotions for each of the companies but found no information on the rates. Next, we reviewed each of the companies' social media platforms to find any information on the ratings and offers. We found no such information but uncovered that all the three companies use Facebook as a marketing channel. DryMax also uses You Tube. Our final strategy was to look through customer reviews, to see if any previous customers provided any insights in the company's prices or even indicated that the prices were too low or too high. Our strategies did not find any prices, discounts or coupons but did find positive reviews of the companies. We concluded with the assumption that the information was not available given the nature of the services the companies offer, in which prior assessments have to be conducted to determine extent of services and hence rates.

Part
04
of four
Part
04

Superior Contract Cleaning Comparison, Part 4

Our research found that Restoration Pros and Guarantee Restoration Services primarily use their websites to provide service and contact information. Neither company publicly provides pricing information, indicating that prices vary and that customers need to contact them for an estimate. The requested information has been entered into the attached spreadsheet.

Restoration Pros

Guarantee Restoration Services

Research strategy

We began our research by reviewing each company's website, under the assumption that some service companies will provide information on pricing. For both companies we found they offer 24/7 emergency services but did not find any information on prices rates, coupons or discounts. We next looked for advertisements for both company, as company's will often include discounts, coupons and sometimes even prices in advertisements. For Restoration Pros we were able to find an advertisement but there was no mention of any discounts, just a summary of the services they offer. We next reviewed each company's Facebook page, as Facebook has the ability to list services, along with prices. Both companies lists services on its Facebook page but stated that prices varied. Our final strategy was to look through customer reviews, to see if any previous customers provided any insights in the company's prices or even indicated that the prices were too low or too high. Our strategies did not find any prices, discounts or coupons but did find that reviews for both companies are positive.
Sources
Sources

From Part 01
Quotes
  • "We use a state of art mobile cleaning unit at your home. Your belongings are not shipped away to a warehouse. Your contents are cleaned and stored onsite to give you peace of mind throughout the restoration process."
Quotes
  • "At Restoration Pros, our primary goal is to restore your Lafayette home or business to it’s original, pre-loss condition. "
  • "As Louisiana State Licensed Residential and Commercial Flood Damage Contractors, we can handle the entire water removal project for you. From initial water extraction, drying and then complete repairs, we are extremely knowledgeable and experienced when it comes to any type of building structure. Let our 20+ years of experience work for you."
Quotes
  • "Superior Contract Cleaning is proud to have an In-House Inventory Specialist, holding several certifications from NICA (National Inventory Certification Association)."