Specialty Chemicals E-commerce Capabilities

Part
01
of four
Part
01

Specialty Chemical Manufacturers (1)

Two specialty companies in North America that offer customer-facing e-commerce capabilities include Chempoint and BASF. These companies and their websites are discussed in detail below.

Chempoint

BASF North America

Research Strategy

To find specialty chemical manufacturers and distributors in North America, we searched for companies that offered products that could fall under the following categories: coating, adhesives, sealants, elastomers, and plastics. For companies that didn't have CASE categories, we searched the site for mentions of these terms to make sure their products fell under these categories. We defined a "full e-commerce solution" based on the example set with Chempoint. We made sure that each site had call-to-action buttons for their products, even if it wasn't exactly a "Buy Now" or "Add to Cart" button. We skipped over sites that didn't fit these parameters.
Part
02
of four
Part
02

Specialty Chemical Manufacturers (2)

Two specialty companies in North America that offer customer-facing e-commerce capabilities include Polyrheo and Parchem. These companies and their websites are discussed in detail below.

Polyrheo

Parchem

  • Office location: New Rochelle, NY
  • Parchem has a user-friendly way of looking through its catalog through its product page. It has a large search bar where someone can enter a product name and get a quote instantly. Users can also search the catalogs by using CAS # and filter by product name. There's no single file for their catalog.
  • They have tabs to browse their products in their inventory: Class, Industry, Function, and Manufacturer. CASE companies can easily be found as coating, adhesives, sealants, and elastomers as the first links under Class. Individual products don't go too in-depth like other similar websites, but the user is able to select the quantity of the product they need, even if the total quantity of the product and other inventory information is not present.
  • Their inventory is not organized by warehouses.
  • There is no pricing information available for any product.
  • The only call-to-action button is Get A Quote, which is beside every product on the list page. Customers can group quote requests together as if they were adding items to a shopping cart.
  • Contacting them through the Get A Quote buttons and contact forms are the only ways in which customers can get products from the website.
  • There is no information on how products are tracked on their website.

Research Strategy

To find specialty chemical manufacturers and distributors in North America, we searched for companies that offered products that could fall under the following categories: coating, adhesives, sealants, elastomers, and plastics. For companies that didn't have CASE categories, we searched the site for mentions of these terms to make sure their products fell under these categories. We defined a "full e-commerce solution" based on the example set with Chempoint. We made sure that each site had call-to-action buttons for their products, even if it wasn't exactly a "Buy Now" or "Add to Cart" button. We skipped over sites that didn't fit these parameters.


Part
03
of four
Part
03

Specialty Chemical Manufacturers (3)

Among other features, MyUnivar.com, Univar, Inc's and Chemsolv's e-commerce platforms provide full product catalog visibility, quotes on request, order tracking, and order history.

MyUnivar.com (Univar, Inc.)

  • The link to Univar's e-commerce store can be found here.
  • Office location: 3075 Highland Pkwy Ste 200 Downers Grove IL 60515.
  • Visibility to a full product catalog: Yes
  • Visibility to inventory: Yes
  • Visibility to inventory at warehouse level: N/A
  • Visibility to pricing: Yes
  • Request a quote: Yes
  • Ability to place an order without contacting the company: Yes
  • Order tracking feature: Yes
  • Other features: 2-click reordering, a recent order list, a frequently ordered product list for quick order placement, an 18-month order history, and the ability to "view and download documents instantly".

Chemsolv, Inc.

  • The link to Chemsolv's e-commerce store can be found here.
  • Office location: 40 Industry Ave. SE, Roanoke, VA 24013 USA
  • Visibility to a full product catalog: Yes
  • Visibility to inventory: N/A
  • Visibility to inventory at warehouse level: N/A
  • Visibility to pricing: N/A
  • Request a quote: Yes
  • Ability to place an order without contacting the company: N/A
  • Order tracking feature: Yes
  • Other features: purchase history, sample requests, technical data, and 24 hr. delivery.

Research Strategy

We searched for US-based companies in the list of the top 100 specialty chemical distributors and identified a couple with e-commerce platforms. As the platforms require registration, we were limited to the information provided on the company website, annual report, and media sources (where available). Some required information was not available publicly.
Part
04
of four
Part
04

Specialty Chemical Manufacturers (4)

Additional North American specialty chemical manufacturers or distributors that have customer-facing e-commerce capabilities are the Cary Company and EMCO Chemical Distributors.

The Cary Company

  • A link to the Cary Company’s e-commerce store is available here.
  • Visitors to the website can choose products from the various sections available, which are Raw Materials & Specialty Chemicals, Packaging & Containers, Industrial Filtration, Spill Control & Containment, Temperature Control & Heaters, Additional Products/Supplies, and Clearance.
  • The company’s corporate headquarters are located in Chicago, 1195 W. Fullerton Ave. Addison, IL 60101.
  • The Cary Company offers a full product catalog.
  • The company also has visibility to inventory and at the warehouse level.
  • On the Cary Company’s online store, visibility to pricing is available on select items.
  • Customers can also request for pricing data via phone on items that have no price tag indicated.
  • By creating an account with the Cary Company, customers can “move through the checkout process faster, store multiple shipping addresses, view and track their orders in their account and more” without necessarily contacting the company.

EMCO Chemical Distributors

  • A link to the EMCO Chemical Distributors’ e-commerce store is available here.
  • Visitors to the website can choose products from the various sections available, which are Adhesives and Sealants, Agriculture, Food & Fragrances, HI&I, Ink, Lubricants, Paints and Coatings, Personal Care, Pharmaceutical & Natural Health, and Rubber & Plastics.
  • The company’s corporate headquarters are located between Milwaukee and Chicago, at Pleasant Prairie, WI 53158.
  • EMCO Chemical Distributors offers a full product catalog.
  • The company does not have visibility to inventory or at the warehouse level.
  • EMCO Chemical Distributors’ online store does not offer visibility to pricing on its products. Customers willing to purchase from the platform need to request for a quote
  • Since EMCO Chemical Distributors does not list its prices and customers need to contact the company for a quotation, customers cannot track their order status online, but the company offers logistics services via their fleet of 29 tankers and 31 tractor-trailers. The company guarantees next day service to customers in the Midwest.
Sources
Sources

From Part 03