Business Best Practices

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Business Practice Insights

Some insights that discuss business practices in terms of training employees, researching workflow changes, digital rollout strategies, and mistakes made with software adoption have been provided below.

Researching Workflow Changes

1. Micromanagement

  • Description: Micromanagement can cause a lot of problems in a workflow setting. Employees hate being micromanaged and (most) managers hate having to do it. Studies have shown that micromanagement is often cited as the biggest reason for quitting a job.
  • Statistic: Remote work is a growing solution for companies of all size. '2017 State of Telecommuting in the U.S. Employee Workforce' report reveals that 3.9 million people (2.9% of the total American workforce) worked from home at least half the time in 2015 which is a 115% jump from 1.8 million in 2005. This research allows the proper implementation of workflow changes to a remote location.

2. Unnecessary Tasks

  • Description: Identifying and eliminating redundant and unnecessary tasks has countless benefits to increasing workflow changes before implementing them. It adds value to the business. Instead of wasting time on irrelevant tasks, the employees will be able to focus on what’s important and what actually contributes to the business.
  • Statistic: In a 2014 survey, 4% of employees admitted to wasting 4-5 hours of their workday on non-work related activities. 31% of the respondents said that they waste an hour a day.

3. Miscommunication

  • Description: Miscommunication contributes to a need for workflow changes and can require research to highlight the areas where communication breaks down. Before implementation, finding where the message becomes muddled requires research.
  • Statistic: An American Management Association survey found that nearly 80% of major companies now monitor employees’ use of email, internet, or phone. This figure represents a sharp rise from 1997 when only 35% of companies monitored employees. This leads to a sharp decrease in overhead costs that can cut into a company's bottom line.

Benefits of Training Employees

1. Investment

  • Description: By properly investing in the training of employees, one can drastically reduce labor cost and provide a boost to profit margins.
  • Statistic: The total estimated loss to a business from ineffective training is $13.5 million per year, per 1000 employees.

2. Education

  • Description: By providing training and ongoing education, the employees add value to the company. This also creates employer/employee loyalty and trust, leading to a more productive workforce.
  • Statistic: 7/10 people say that training and development opportunities influence their decision to stay with a company. The cost of losing a person within the first year of onboarding can accumulate up to 3 times that of the position's salary.

3. Proper Training

  • Description: If an employee is trained properly and retained for more than a year after being on-boarded by a company, it can save a company three times the annual salary of that employee.
  • Statistic: A survey of 4,300 workers found that a massive 74% felt that they weren't achieving their full potential at work due to lack of training. The survey also found that 1 in 3 employees left their company within the first year due to lack of engagement through training and ongoing education.

Digital Roll Out Strategies — Best Practices

1. Accurate Interpretation

  • Description: The most successful implementations are those with objectives that are clearly defined from the outset and data is shared quickly and efficiently. For a successful digital roll-out strategy to succeed data must be interpreted accurately and shared efficiently.
  • Statistic: The latest data from Ericsson suggests that smartphones now account for two-third of the global mobile connections, indicating that almost 5.5 billion smartphones are in use worldwide.

2. Evolving Technology

  • Description: Technology platforms are constantly evolving with updates ranging from entirely new products and features to small but valuable enhancements. This was one of Robert Palmer’s biggest takeaways after completing a technology roll-out. In order to maximize the system, he notes, it is critical to stay on top of the continuing education opportunities.
  • Statistic: This year’s numbers show that internet user growth actually accelerated in the past year with more than 366 million new users coming online since publishing a Digital 2018 report, meaning a knowledgeable staff is vital to a successful digital roll-out strategy.

Software Adoption Mistakes

1. Malicious Insiders

  • Description: Due to improper adoption of employee monitoring software, a few malicious insiders were able to breach data from one of America's largest mobile carrier.
  • Statistic: Verizon’s 2017 Data Breach, an investigation report, found that software adoption that didn't restrict access was behind 25% of the breaches. This classification covers both negligent insiders and those with malicious intent (including privilege misuse). Another 2% were attributed to partners with access to data due to a software adoption mistake.

2. Unclear Logistics

  • Description: Improper adoption of software designed to monitor employee activity and unclear logistics is the lead cause of this relatively common software adoption mistake.
  • Statistic: A report that surveyed over 1,000 workers found that 99% of the professionals surveyed admitted to conducting at least one potentially dangerous action through a software mistake implementation, from sharing and storing login credentials to sending work documents to personal email accounts.

3. Use Of Personal Profiles

  • Description: The use of personal profiles can be seen as a poor adoption of software that might be a great tool for a company.
  • Statistic: A 2017 report that surveyed over 1,000 workers found that 34% of those surveyed store work documents using sync-and-share services, allowing them to access the documents from personal accounts even after leaving an organization. This can be avoided simply by limiting the use of company documents to company-specific profiles.

  • "Corporate giants like PwC and Manulife as well as startups like Buffer and ToDoist are all investing substantially in a remote workforce. In fact, at Time Doctor, our entire team of 80+ employees works remotely from 27 countries across the globe."
  • "A large hospital must ensure the security of protected health information (PHI) as part of HIPAA compliance...When June, a human resources assistant at the hospital, is detected accessing PHI (an activity not in her job profile), her supervisor receives an immediate notification and can intervene. By capturing the screen recordings of June’s activity, the hospital can prove HIPAA compliance and respond quickly in the event of an audit."
  • "By clearly mapping out your workflow, everyone knows what tasks must be completed, who will be completing them, and when they need to be finished by."
  • "“Having defined objectives about what makes any implementation or conversion success is really important,” says Robert Palmer, Senior Vice President at Kilroy Realty."
  • "Perhaps surprisingly though, the United States takes third spot in our global ranking of absolute internet user growth. Despite already enjoying an internet penetration rate of 88% this time last year, internet users in the US grew by almost nine percent year-on-year, reaching a total of more than 310 million users in January 2019 (95 percent penetration)."