Salesforce Implementation Insights

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Salesforce Implementation Insights

Key Takeaways

  • Salesforce implementation costs depend on whether a company is migrating from an existing platform or setting up a new platform. A large business with extensive customization requirements could pay around 50% of its total annual Salesforce spend.
  • After implementation and user training, Salesforce offers support that lasts for about 3 months. The average after-launch support pricing for enterprises is more than $45,000 per project.
  • Salesforce offers enterprises training via "myTrailhead." It costs around $25/user/month.

Introduction

The research brief below provides quantitative data on the investment required to configure Salesforce.com for larger companies. Although we collected quantitative insights around the cost of configuring Salesforce for enterprises, data specific to deal management firms was unavailable. These costs, related to configuring Salesforce, are the implementation costs, user training costs, after-launch costs, and subscription costs.

Implementation Costs

  • Salesforce implementation costs depend on whether a company is migrating from an existing platform or setting up a new platform. A large business with extensive customization requirements could pay around 50% of its total annual Salesforce spend.
  • ScienceSoft estimates Salesforce implementation cost at more than $50,000 for large companies with extensive customization requirements.

Training Costs

  • Salesforce offers enterprises training via "myTrailhead." It costs around $25/user/month.
  • myTrailhead offers five paid certifications: Salesforce Developer, Salesforce Administrator, Salesforce Technical Architect, Salesforce Marketer, and Salesforce Consultant. These certifications vary from $200 to $6,000, with Salesforce Technical Architect alone costing $6,000, while the rest cost roughly $200 or $400.

After-Launch Costs

  • After implementation and user training, Salesforce offers support that lasts for about 3 months. The average after-launch support pricing for enterprises is more than $45,000 per project.

Subscription Cost

  • Salesforce Enterprise Edition Plan, suited for large businesses with several sales teams, costs $150 per user per month.
  • Salesforce also has an unlimited version license (Lightning Unlimited) for large firms costing $300 per user per month.

Research Strategy

The research team leveraged the most reputable sources of information in the public domain around the investment required to configure Salesforce for larger companies, including data specific to configuration costs for deal management firms. We searched credible media sites, company websites (Salesforce.com), expert review sites, and more. Although we collected quantitative insights around the cost of configuring Salesforce for enterprises, data specific to deal management firms was unavailable.

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