Since there is very limited information found on the average salary of customer success or account managers in the sales training sector, we have provided the median salary data across all the industries. Based on available data for all the industries, the average customer success manager's annual salary is $66,657. Meanwhile, the industry-wide median salary of account managers is $52,673. Specific to the sales training sector, the Richardson company offers sales training services in the Philadelphia area and the company's senior account executive's base pay ranges from $59K - $65K. In the case of the Brook Group, the company provides sales training services and gives its senior account managers a salary of $71,471 in the North Carolina area. All of the available details across the industries were inputted in the linked spreadsheet for the customer success job position and the account manager role.
As the specified job position might have a different name in some job postings, we first looked for the typical roles and responsibilities that are attached to the account manager or the customer success manager job. Once we have defined these roles, we then considered the job positions that have the same responsibilities in our research scope. We then searched for the salary or compensation bands for customer success, account managers, or similar positions in the sales training industry in several sources for each US city specified. We looked first for directly available information in sources like SHRM, Topix, Ceridian, Human Capital Online, and other similar sites; business-related sites such as Forbes, Business Insider, and others; research sites like Pew Research, Gartner, and others; press release sources such as from Cision, Newswire, and others; media outlets such as Huffington Post, CNBC, and others; consulting sites such as Deloitte, PWC, and other relevant sources. Based on this search approach, we were not able to find directly available data on the salary and compensation bands of the customer success or account managers in the sales training industry.What we found are the average salary figures for these positions across all industry types. The specific sales training industry's salary for these two positions were not found in these sources.
We then tried to narrow down our search by looking for the top sales training companies in the industry. Once we found the companies, we checked their relevant job postings for the account manager or customer success positions in several job listing sites such as Payscale, Ziprecruiter, Glassdoor, Indeed, Salary, Monster, Jobstar, Bureau of Labor Statistics, Salary Expert, and similar job databases. We hoped to find the salaries offered by these sales training companies for the account manager, customer success manager, or related positions. We also checked if there are salary differences across the specified US locations, as well as between funding rounds. Using this approach, we were able to obtain several salary data figures for the relevant jobs in various locations. However, the salary figures were not specific to the cities indicated. Given this, we have chosen representative cities for the specified geographical sections to represent the salary figures in those areas. Some of the companies also do not have job listings for the account or customer success managers in the job posting sites. Given this, the salaries for some companies were not available and the data that we have obtained are limited to some sales training companies that have listings in the sites above.
We also checked the websites of the sales training companies to determine if they have listed any salary information for the specified positions. However, this data was not affiliated with any sites. What we found are general job openings and the list of responsibilities.
We also tried to look for HR salary questionnaires and employee surveys if there are compensation data that can be found in the findings. We looked for surveys from Larimer, Inside, Gallup, and others. However, the survey findings do not contain the required salary data. What we found were qualitative and number-based ratings survey findings.
Given this, the salary information we obtained for the sales training industry is limited only to the salary data that was available on a few job posting sites and in general industry salary reports. Meanwhile, as a helpful finding, we have also provided the available salaries of the customer success manager and account manager roles for some of the specified cities. However, these salaries already encompass the whole industry and not specific to the sales training industry. The section below contains our findings.
CUSTOMER SUCCESS MANAGER AND ACCOUNT MANAGER SALARIES IN SALES TRAINING COMPANIES
The Brook Group
The Brook Group provides sales training services. In Glassdoor, the group posted the following job openings and average salaries: senior account manager in the North Carolina area - $71,471; and senior account director - $81K - $89K.
Miller Heiman Group
The Miller Heiman group is involved in offering sales training services. The company has the following related position and salary on its Dallas, Fort Worth, Texas site: account executive - base pay: $63K - $88K; total pay: $83K - $127K; and additional pay: $22K - $38K. The additional pay is composed of the following: profit sharing - around $2K to $3K; and commission-sharing - around $19K to $38K.
Richardson offers sales training services in the Philadelphia area. The company has the following listed job position and salary information: senior account executive - base pay of $59K - $65K, with a total pay that ranges from $60K to $65K.
Sales Performance International
Sales Performance International provides sales training sessions. In its Charlotte, North Carolina facilities, the company has an open job position for a customer success associate with a base pay that ranges from $40K - $43K. The associate can also receive a cash bonus amount of around $3K. Based on this, the total pay of the associate is estimated to be at $42K - $46K.
Wilson Learning provides sales training services. The company's location in Denver Colorado has the following relevant job posting and salary: senior account executive - base pay ranging from $116K - $124K. The total estimated pay including undisclosed bonuses ranges from $116K - $125K.
AVERAGE ANNUAL SALARY ACROSS ALL INDUSTRIES
CUSTOMER SUCCESS MANAGER
Across all industries, the average customer success manager's annual salary is $66,657. This is comprised of the following items: bonus - $9,719; profit sharing - $4,096; and commission - $14,928. This is based on the following ranges: salary - $45,186 - $106,082; bonus - $2,498 - $24,568; profit sharing - $1,002 - $14,720; and commission - $1,973 - $34,957. The total pay range is from $46,438 - $118,211.
Across locations, the following are the pay difference percentage and the values of customer success manager's salaries versus the national location average:
In New York, the median pay total is $75,952. This is $4,785 or 7% higher than the national average.
In Boston - the median pay total is $73,792. This is $2,625 or 4% higher than the national average.
Central US area (CHI, TX, CO)
In Chicago, the median pay total is $78,617. This is $7,450 or 10% higher than the national average.
In Austin, Texas, the median pay total is $63,318. This is -$7,849 or 11% lower than the national average.
In Dallas, Texas, the median pay total is $63,971. This is -$7,195 or 10% lower than the national average.
In Denver, Colorado, the median pay is the same as the national average of $71,454.
West Coast USA
In San Francisco, the median pay total is $88,025. This is $16,859 or 24% higher than the national average.
Across all industries, the average account manager's annual salary is $52,673. This is comprised of the following items: bonus - $4,842; profit sharing - $2,470; and commission - $11,148. This is based on the following ranges: salary - $35,844 - $81,978; bonus - $595 - $19,766; profit sharing - $405 - $10,175; and commission - $808 - $36,577. The total pay range is from $34,695 - $89,738.
Across locations, the following are the pay difference percentage and the values of account manager's salaries versus the national location average:
In New York, the median pay total is $63,448. This is $9,668 or 18% higher than the national average.
In Boston - the median pay total is $61,398. This is $$7,619 or 14% higher than the national average.
Central US area (CHI, TX, CO)
In Chicago, the median pay total is $57,062. This is $3,283 or 6% higher than the national average.
In Austin, Texas, the median pay total is $54,993. This is $1,213 or 2% higher than the national average.
In Dallas, Texas, the median pay total is $54,608. This is $829 or around 2% higher than the national average.
In Denver, Colorado, the median pay total is $54,631. This is $852 or around 2% higher than the national average.
West Coast USA
In San Francisco, the median pay total is $71,253. This is $17,473 or 32% higher than the national average.