Safety/Documentation-Related Travel Business

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Safety Documentation: Travel Industry [2]

Key Takeaways

  • International SOS provides security and health and travel guides including information on over 850 cities and 239 countries available online or through the Assistance App.
  • Global Rescue's travel services for individuals & families include field rescue, security membership, medical evacuation, event alerts and destination reports, security and medical advisory services, and My Global Rescue mobile App.
  • In partnership with global security experts WorldAware (formerly Red24®), Allianz Care provides access to professional security advice and support.
  • Solace Global provide proactive pre-travel plans and reviews for successful and safe trips. They have a global partner network that support or enhance security during travel worldwide. Their 24/7 response team monitors global situations near their clients. What Solace offers a one stop shop that builds and maintains a security solution for securing family members and assets.
  • Sitata uses a "combination of artificial intelligence and human analysts to track and monitor every country’s changes to entry requirements and travel restrictions". They monitor the world for any kind of travel disruption or potential threat and instantly notify their clients about "anything that could disrupt their travels whether it’s a flight delay, gate change, violence, transit strike, or any other type of threat".

Introduction

This research provides five companies that offer services surrounding travel safety for travelers. They are International SOS, Global Rescue, Allianz Care, Solace Global, and Sitata. Details provided include company name, website, a description of each company, and a description of the travel safety services offered.

International SOS

  • Website
  • In 1985, Pascal Rey-Herme and Arnaud Vaissié founded AEA International. In 1998, AEA International acquired International SOS Assistance, and the company was renamed International SOS.
  • International SOS is the first company that obtained ISO/TS 13131 certification for TeleHealth services delivery, they received four million calls in 2020, and provided intelligence and analysis on 229 countries & territories.
  • The personal travel coverage of International SOS include the following:
  • Travel Protection: Medical evacuation coverage including $1,000,000 aggregate limit for "emergency medical evacuation, medically supervised repatriation and repatriation of remains". Optional medical expenses for emergency sickness and accidents up to $500,000.
  • Preparation and Mitigation: Security and health and travel guides including information on over 850 cities and 239 countries available online or through the Assistance App.
  • Unlimited 24/7 Assistance: The assistance centers can be contacted at any time for any "health, security or travel advice, including lost documents or personal cash advance, for referral of local providers such as for ground transportation, medical facilities, vetted accommodations, and for assistance during critical health incidents".
  • International SOS has 12,000 employees, 1,000 office locations in 90 countries worldwide, 27 assistance centres that can be contacted 24/7 in 100 different languages.

Global Rescue

Website
  • Global Rescue was founded in 2004 and is a leading travel services industry player. They provide "integrated medical, security, travel risk and crisis management services available anywhere, delivered by our teams of critical care paramedics, physicians, nurses and military special operations veterans".
  • Their medical advisory and evacuation offerings include exclusive partnerships with the Johns Hopkins Department of Emergency Medicine Division of Special Operations, Elite Medical Group, and Partners HealthCare.
  • Global Rescue's travel services for individuals & families include field rescue, security membership, medical evacuation, event alerts and destination reports, security and medical advisory services, and My Global Rescue mobile App.
  • Global Rescue memberships covers passport and visa services, "translation services in 190 languages, legal service location in 160 countries, logistics management and coordination", hospital referrals, and transportation of mortal remains.
  • A security membership upgrade adds "advisory and extraction services for natural disasters, civil unrest, government evacuation orders", and other safety threatening events.
  • The IMG Signature Travel Insurance membership add-on provides travel protection up to $100,000 with "cancellation options that include Cancel For Any Reason, accident and sickness medical insurance and baggage loss".
  • Membership options include annual memberships, short term memberships, extended plan memberships, and student memberships.
  • Global Rescue has five office locations in the US, Netherlands, Ukraine, Pakistan, and Philippines.

Allianz Care

Website
  • Allianz Care is a health and life insurance services provider. Their insurance solution include international health, life & disability, critical illness, short-term, and emergency cover. The company was recognized as the number one insurance brand in the world by Best Global Brands Ranking 2021. They process fully completed medical claims within 48 hours and they have a network of over 900,000 medical providers.
  • In partnership with global security experts WorldAware (formerly Red24®), Allianz Care provides access to professional security advice and support.
  • Their travel security services include emergency multilingual 24/7 hotline, country intelligence and advice, daily alerts and updates. These services are available at any time on their website, via email or phone.
  • Their free TravelKit app gives access to a complete mobile travel tool kit.
  • Allianz Care has over 17,000 employees in 76 countries.

Solace Global

Website
  • Solace Global is a company that provides protection for "people, assets and reputation using state-of-the-art technology, response, on the ground support and intelligence services 24/7". The company completed 1.5 million man-hours on protection tasks in one year alone.
  • Solace Global provide proactive pre-travel plans and reviews for successful and safe trips. They have a global partner network that support or enhance security during travel worldwide. Their 24/7 response team monitors global situations near their clients. What Solace offers a one stop shop that builds and maintains a security solution for securing family members and assets.
  • Solace provides "close protection teams, residential security teams, and support for overseas travel. They can build security plans from the ground up, conducting property and personnel vulnerability assessments, help with the technical installation of security measures, then test the set up and make recommendations to help further enhance the security of the family".
  • They also provide consultancy for building safe rooms, bug sweeps teams, reviews of security plans to highlight any gaps and detect threats "via deep and dark web searches".
  • Solace Global has over 400 in-house qualified personnel and local security partner staff in 191 countries.

Sitata

Website
  • Sitata helps travelers to plan their trip, understand the latest travel requirements and restrictions, avoid travel disruptions, connect to needed help, and even help with COVID insurance cover.
  • The company uses a "combination of artificial intelligence and human analysts to track and monitor every country’s changes to entry requirements and travel restrictions". They monitor the world for any kind of travel disruption or potential threat and instantly notify their clients about "anything that could disrupt their travels whether it’s a flight delay, gate change, violence, transit strike, or any other type of threat".
  • Sitata provides 24/7, global emergency assistance via phone, chat, and video. They connect their clients to doctors who are specialists in travel medicine. Sitata also automatically keeps loved ones, friends, and colleagues aware of their clients safety as they travel.
  • They also offer personalized travel insurance coverage including "COVID-19 cover, extra for gadgets, full cancellation coverage, and more".
  • Sitata has 27 employees.

Research Strategy

For this research on companies that offer services surrounding travel safety for travelers, we leveraged mainly the company websites to provide the required information.



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