RPA Competitive Landscape - Accenture, EY
Your requested competitive landscape information about the RPA business segments of Accenture and EY are prepared for you in columns C-D, rows 3-11 of the attached spreadsheet.
Below you will find a deep dive of my findings.
Accenture's RPA segment focuses on Financial Services, specifically on banking, capital markets and insurance.
According to its latest full annual report (2016), its revenue from Financial Services amounted to $7.03 billion. There were no further segmentation for its RPA business in the report.
As I did not find publicly available information regarding Accenture's employee count, I turned to professional networks for an estimate. LinkedIn's analysis shows that Accenture currently has 173 employees working on its Financial Services segment.
I did not find any news of Accenture investing in RPA tools, but I found that the company acquired the British RPA services provider Genfour last 2017. No financial details were disclosed but CIO observed that Accenture was not looking to acquire software or RPA tools. The company was reportedly after Genfour's digital transformation talent.
I found no published credentials or certifications held by the company regarding its Robotic Process Automation solutions. However, the company reported that it has been ranked number 1 in the HfS RPA Premier League Table for the Transformation Enablers category. Accenture was commended for offering a holistic strategy for RPA, with its Robotics Solution highlighted for its operational analytics and virtual agent capabilities. The company bested rivals Deloitte, Cognizant, EY and TCS for the number 1 spot.
Accenture offers no case studies under its RPA services category at the moment.
Accenture has been focused on selling its RPA offerings to insurance firms in the last 6-12 months. In December 2017, Michael Costonis, the Senior Managing Director of Accenture's Global Insurance business, made a case for using intelligent automation in leveraging digital transformation to insurance firms' advantage. In June 2017, Accenture's Insurance Managing Director Brian Demaster identified insurers as ideal candidates for RPA due to the nature of their operations. Joel Schaefer, a Senior Manager in Accenture’s Insurance Strategy, published an April 6-part series on RPA from approach to success factors. And in February 2017, Cindy Dearmond, Accenture's Managing Director for its North America P&C Core Platforms, convinced candidates that those who employ RPA will achieve the highest impact. All leadership blogs and posts on intelligent automation can be found here.
The company offers a wide range of RPA products and services for the financial services sector. I have included the first 5 for each financial company below.
Banking: account entry, account reconciliation, report generation, e-form extraction, VAT reporting, accrual support, etc.
Capital markets - client on-boarding, compliance, operational account setup, data mapping, KYC/AMl authentication, etc.
Insurance: Pension Auto Enrollment assistance, product administration, policy document data transfer, product sales support, etc.
The complete list of RPA services can be found here.
Last January 2017, Accenture announced its plans to certify over 600 professionals on Blue Prism technology for a range of industries including banking and retail.
EY provides robotic process automation (RPA) services for financial services under advisory, including Wealth and Asset Management, Capital Markets and Insurance.
According to the company's 2017 annual report, EY's revenue from Advisory reached $8.52 billion. There were no further segmentation for its RPA business in the report.
EY's annual report also gave the number of people employed in its advisory line: 53,525 as of 2017.
I found no significant investment made by EY for RPA tools and software. However, I found that EY partnered with UiPath in October 2017 to license its RPA software to help enterprises increase efficiency and transform services. The licensing agreement is part of EY's broader strategy for intelligent automation.
The company also achieved the highest Blue Prism accreditation in March 2017. EY reported that it met Blue Prism's requirements to demonstrate excellent levels of training and service.
In the 23rd Annual CFO Roundtable and Tax Director Workshop held in Las Vegas last September 2017, EY shared 4 case studies where it used RPA technology to help clients. These were:
Form 1120 tax return: EY used Automation Anywhere RPA tool to automate uploading, preparation and downloading of documents needed for the Form 1120 book. (p.10)
Sales and use tax: EY used Automation Anywhere to automate data download for sales and use tax processes. (p.21)
Fixed asset reporting: EY used a data robot to automate the updating of a tax register for fixed asset reporting. (p.22)
Regarding EY's thought leadership on RPA, I did not find any leadership blogs from the company. However, EY published the 2017 paper "Insights on Robotic Process Automation". Here, EY identified the following business functions that can benefit from RPA: Supply Chain, Finance, IT and Human Resources. The company also focused on the following success factors in RPA implementation: Process prioritization, Business and IT accountability, Design and execution, Stakeholder engagement and Benefits realization.
EY offers the following RPA-related services: RPA Strategy, RPA Proof of Value for Selected Opportunities, RPA Business Case Development, RPA Production Rollout (People, Process, Technology), RPA Center of Excellence and RPA Managed Service.
To wrap it up, your requested competitive landscape information about Accenture and EY's RPA business segments are prepared for you in columns C-D, rows 3-11 of the attached spreadsheet.