311 Software Vendors - Tech Requirements 1
Some common technical requirements for 311 software vendors according to Request For Proposals (RFPs) include application architecture, system administration, security, capacity and performance, backup capability, data reporting, workflow, integration, GIS, scalability, among others. We have presented the details for the cities of Spokane, Cleveland, Columbus, Oxnard, Chicago, and Chelsea in the attached spreadsheet.
RFPS FOR 311 SOFTWARE VENDORS
1) RFP: Customer Relationship Management System — Spokane, Washington
- The city of Spokane, WA launched the RFP to solicit proposals for the implementation of a new customer relationship management (CRM) services platform for the city residents. The initiative is launched to upgrade the existing software system, My Spokane 311.
2) RFP: To Supply, Implement and Maintain A 311 Citizen Relationship Management (CRM) Solution — Cleveland, Ohio
- The city of Cleveland, OH launched the RFP to develop, implement, and maintain a new 311 CRM software, and replace the existing system. The goal of initiative is to provide cost-effective, efficient, user-friendly, and seamless services to all residents and businesses of the city.
3) RFP: Constituent Relationship Management (311) System — Columbus, Georgia
- The city of Columbus launched the RFP to upgrade and support their Constituent Relationship Management (CRM) system. The goal of the initiative is to provide a holistic and transformative software system capable of providing world-class services.
4) RFP: RFP for Enterprise Resource Planning System (ERP) Procurement — Oxnard, California
- The city of Oxnard, CA launched the RFP to develop an Enterprise Resource Planning solution for the city. The goal is to implement an industry standard, off-the-shelf modular software, that is configurable by the staff and requires few modifications.
5) RFP: Customer Relationship Manager Community Engagement — Chicago, Illinois
- The city of Chicago launched the RFP to modernize the city's Constituent Relationship Management (CRM) system. The initiative is launched with the aim of replacing the current technology, and provide a world-class transformative solution for resident relationship management.
6) RFP: DPW Work Order System and 3-1-1 Customer Relation Management System — Chelsea, Massachusetts
- The city of Chelsea, MA launched the RFP to develop a convenient, multi- channel, user-friendly system access for city residents. The city does not currently have 311 services, and plan to develop a cohesive CRM system with this RFP.