Reputation Management (March 10)

Part
01
of two
Part
01

Reputation Management (March 10 - A)

Additional 10 B2B or B2C companies/organizations in the United Kingdom which could be potential candidates for reputation management services have been entered in the attached spreadsheet. A summary of the findings is below.

McDonald's

  • Tests on a number of McDonald’s touchscreen menus in the United Kingdom were found to be positive for gut and fecal bacteria called coliforms.
  • A link to the negative press is here.
  • Michelle Graham-Clare is the Vice President Marketing (Menu) & Food Development.
  • The market cap for the company is $148.8 billion.

Standard Chartered PLC

  • The CEO of Standard Chartered, Bill Winters, agreed to a reduction of £237,000 to his annual pension allowance following a rebellion by shareholders over his retirement benefits.
  • A link to the negative press is here.
  • The market cap for the company is $28.9 billion.

Costa Coffee

  • A man suffering from irritable bowel syndrome accused Costa Coffee of discrimination after being publicly humiliated for using a toilet that could not flash at the Collier Row branch. The man claimed that a staff member confronted him while sitting with business colleagues and called him an animal.
  • A link to the negative press is here.
  • Kirstey Elston is the Marketing Director.
  • The market cap for the company is $439.2 billion.

Santander UK

  • A link to the negative press is here.
  • Louise Shield is the Director of Corporate Communications.
  • The market cap for the company is $757.41 billion.
  • Budgens

    • Angry customers blasted Budgens after one reported seeing a staff member throwing water over a homelessness man who was outside the store to get him to leave. Managers at the Sheffield supermarket promised to investigate the issue.
    • A link to the negative press is here.
    • The market cap for the company is $ billion.
    • Emma Bolton King is the Head of Marketing Strategy.

    Marks & Spencer

    • Marks & Spencer urgently recalled a chicken product after tests revealed that one of the ingredients used to prepare it was egg, but this had not been mentioned as a potential allergen when labeling. The food was considered a possible health risk.
    • A link to the negative press is here.
    • The market cap for the company is $2.901 billion.

    Ocado

    • Top executives at Ocado will receive a total of £88 million from a five-year incentive scheme despite the company accumulating losses totaling £215 million in the 2019 financial year. The chief financial officer Duncan Tatton-Brown and the chief operating officer Mark Richardson are to receive £15.8 million each.
    • A link to the negative press is here.
    • The market cap for the company is $97.66 billion.

    Iceland Supermarket

    • Iceland supermarket has recalled a number of vegan products after it was discovered that they contain milk.
    • A link to the negative press is here.
    • The market cap for the company is $1.20 billion.

    Coventry Building Society

    • The Bank of England could take enforcement action against Coventry Building Society after it admitted to exaggerating the strength of its capital for the past 11 years
    • A link to the negative press is here.

    Waitrose

    • Eco-conscious Waitrose supermarket customers attacked the company for selling fake plastic grass table mats for Easter despite vowing to cut down on the use of plastic. Customers thought the mat was an example of wasteful use of plastic.
    • A link to the negative press is here.
    • Rupert Ellwood is the Marketing Director.

Part
02
of two
Part
02

Reputation Management (March 10 - B)

Additional 10 B2B or B2C companies/organizations in the United Kingdom that would be potential candidates for reputation management services include Starbucks UK, Amazon UK, Bank of England, Southern Rail, Scottish Power, OVO Energy, Npower, Eon, BNP Paribas, and Alphabet Inc. All other requested details have been provided in the attached spreadsheet.

Reputation Management Candidates

  • Starbucks UK has been criticized in Britain for paying too little tax after the company paid just £18.3 million in tax but sent £348m in dividends to its parent company in the US for licensing its brand.
  • Amazon has faced criticisms since 2018 for paying too little in taxes to the UK government, and the company was criticized by Jeremy Corbyn, the UK Labour Party leader, in November 2019 for the same issue, calling on the company to pay more in taxes.
  • The Bank of England is facing criticism for retaining oil company executives on its governing board despite its commitment to tackling the climate and environmental emergency.
  • Southern Rail was ranked as the most hated railway company in the UK and has faced criticism for punctuality issues and industrial disputes with its staff.
  • Scottish Power was ranked as the second-worst company in the UK by consumers, with consumers saying they don't feel valued by the company and that the company is arrogant.
  • OVO Energy was fined £8.9 million in January 2020 for issuing customers with incomplete and/or inaccurate information over the last five years.
  • Npower was ranked as the worst energy supplier in the UK in 2020 in terms of customer satisfaction.
  • Eon lost 22% of its customers in one month with customers saying they were angry at the company for pressuring and blackmailing them into getting smart meters.
  • A female banker, Stacey Macken, brought a sexism charge against BNP Paribas, accusing the company of discriminating against her because of her gender and paying her less than a male colleague with the same job role. Stacey Macken won the case at the London Employment Tribunal in September 2019.
  • Alphabet Inc is facing a big class-action lawsuit from over 4 million iPhone users for illegally collecting their information and breaching their privacy.
Sources
Sources

From Part 01