Technology Trends in Recruiting/Staffing (Part 1)
The use of interview chatbots and resume screening with the use of AI-based technology are two trends related to the use of technology in the staffing space.
Use of interview chatbots
- It is a trend that involves the use of chatbots designed to engage with job applicants during the pre-screening and early assessments of the recruiting process. These chatbots can mimic human conversational abilities with the use of natural language processing technology.
- This method has increased the efficiency of the recruiting process as many can be interviewed at once from any channel they are using to communicate with the chatbot, and it also makes unbiased selections so that candidates can be selected based on an analytical approach.
- This trend makes an impact as it can automate up to 80% of top-of-funnel recruiting activities, which reduces both the cost of hire and time to hire. It also has impacted the regular face to face interview process as most candidates are now comfortable interacting with AI and recruitment chatbots.
- U.S. Army provides a recruitment chatbot called Sgt Star for applicants to answer questions about their recruitment process, and Sutherland, which is an IT company uses a chatbot for their initial screening process called Tasha.
Resume screening with the use of AI-based technology
- This trend involves the use of AI technology in the screening process as it screens resumes accurately in a fraction of the time, taken for manual screening, which is around 23 hours on average per hire. Approximately 52% of recruiters find resume screening to be the hardest part of the staffing process, and AI screening tools are used to transform these recruitment functions.
- This trend impacts the recruitment process by reducing or even removing time-consuming administrative activities, and according to experts, the use of AI in resume screening will transform the recruiting function of the whole HR space. Companies that have adopted this trend have increased their recruiting performance by 20%, and their turnover has decreased by 35%
- Microsoft and Coca Cola are two of the leaders in this trend as the companies are large employers, who use resume screening tools in their recruitment process, which are named Proprietary and Workday, respectively.
Based on the request, we first searched through staffing industry trade magazines such as Recruiting Daily to examine what trends they reported within the staffing/recruiting technology segment in the US and were able to find information on current trends in the hiring space through pre-compiled lists that directly mentioned the current technology trends in the relevant space. We gathered the most mentioned trends in these lists to present the above information.