Key Takeaways

• Three of the biggest companies in the global medical tourism market, based on recognition across multiple market reports, are Apollo Hospitals, KPJ Healthcare, and Fortis Healthcare.
• Apollo Hospitals is located in India and operates the largest hospital network in the country. It has catered to over 150 million individuals from 140 countries, including about 200,000 international patients in the 2019/20 fiscal year.
• KPJ Healthcare, a leading healthcare provider in Malaysia, has a network of 28 hospitals and operations in Indonesia, Thailand, Bangladesh, and Australia. KPJ Healthcare catered to 96,359 patients in 2020.
• Fortis Healthcare is located in India, with 27 hospitals. Fortis Healthcare also caters to international patients and medical tourists through its international patient services segment and since its inception, has treated over 2 million international patients from more than 175 countries.

Introduction

Biggest Medical Tourism Companies

#1: Apollo Hospitals

• Apollo is located in India, operating the largest hospital network in the country, with 71 hospitals and over 10,000 beds.

• Apollo Hospitals provides a wide range of treatments and services in various medical categories, including oncology, orthopedics, spine, neurology and neurosurgery, gastroenterology, cardiology, bariatric surgery, nephrology and urology, transplants, among others.
• Through its dedicated international patient care segment, Apollo Hospital provides various health and medical services to medical tourists across multiple specialties, including oncology, colorectal surgery, spine, neurology and neurosurgery, robotics, cardiology, bariatric surgery, nephrology and urology, organ transplants, among others.
•  Other services Apollo's international patient care provides include visa facilitation, trip planning, international insurance, online consultation, among others.

• There's no information surrounding if the hospital engages with tourists' US-based physicians after reviewing the company's website, annual reports, patient testimonials, and other third-party sources.

• A review of the company's annual report did not reveal its patient/customer base or growth; however, it shows that the company has access to a large patient base. Additionally, it has catered to over 150 million individuals from 140 countries, including about 200,000 international patients in the 2019/20 fiscal year.

#2: KPJ Healthcare

• KPJ Healthcare is located in Malaysia, with a network of 28 hospitals. It also has operations in Indonesia, Thailand, Bangladesh, and Australia.

• Through its team of 1,022 medical consultants, KPJ Healthcare provides a full range of medical and surgical services from all disciplines, including bariatric surgery, ophthalmology, dental, laboratory, rehabilitation, ancillary services, among others.
• It also provides health tourism for international patients and medical tourists through its international patient center. It provides various kinds of treatments for many health tourist patients from all over the world.
•  Other services the international patient center provides include travel and visa assistance, interpreter arrangements, local sight-seeing tours, among others.

• There's no information surrounding if the hospital engages with tourists' US-based physicians after reviewing the company's website, annual reports, patient testimonials, and other third-party sources.

• KPJ Healthcare treated over 3 million patients in 2019. However, no growth indicator was provided nor is it available publicly. Additionally, it received over 2.632 million outpatients, 246,529 inpatients and catered to 96,359 international patients in 2020.

#3: Fortis Healthcare Limited

• Fortis Healthcare is located in India, with 27 hospitals.

• The company offers patient care and various health/medical services across the following core specialties: orthopedics, neurology, cardiac sciences, urology, andrology, oncology, liver transplant, and BMT (bone marrow transplant).
• Fortis Healthcare also caters to international patients and medical tourists through its international patient services segment, providing various procedures and surgeries, including cardiac sciences, gastro sciences, neurosciences, oncology, organ transplant, and orthopedics.
• Other services provided by the international patient services segment include medical opinion, trip planning, relationship manager, travel and visa assistance, accommodation, currency exchange, interpretation services, among others.

• There's no information surrounding if the hospital engages with tourists' US-based physicians after reviewing the company's website, annual reports, patient testimonials, and other third-party sources.

• While the exact customer base and growth are not available, the occupancy rate was 55% in 2020. As well, its diagnostics business received 11.1 million patients.
• Since its inception, Fortis Healthcare has treated over 2 million international patients from more than 175 countries.

Research Strategy

To provide the requested overview of each company or players, we primarily leveraged their corporate websites and annual reports. We also extended to review other third-party sources to find some data points and niche pieces of information, such as customer base/growth and how or if they engage with the tourists' US-based physicians, respectively. However, we found that they are mostly unavailable in the public domain.