Part
01
of one
Part
01
Provide a list of KPIs for parking services departments within municipalities.
Hello! Thanks for your question about KPIs for parking services departments within municipalities. Based on my research, the list below provides 53 Key Performance Indicators (KPIs) for parking services operations by municipalities. The short version is that these KPIs are primarily concerned with parking enforcement, safety and cleanliness in parking areas, income from city-operated parking areas and parking tickets, and parking services department manning and expenditures. Selections from this listing could be tailored as necessary to meet the needs of any municipal parking services operation. Below you will find a deep dive of my findings.
METHODOLOGY
I researched several reports on municipalities and other governmental entities with parking services departments. Most of the sources were related to parking services departments of municipalities in the United States. Additional sources related to parking services departments of municipalities in the United Kingdom were used in order to provide a more complete listing, since these KPIs were also judged to be relevant. Finally, two sources related to parking services departments for colleges or universities were also reviewed in order to extract KPIs that would relate to municipal parking departments. These reports, along with strategic plans, were the primary sources of information concerning Key Performance Indicators for parking service departments.
The following is a listing of KPIs which are being utilized or which have been proposed for parking service operations by municipalities. In order to provide better understanding of how these KPIs are utilized, I have grouped them based on which aspect of parking services each KPI is intended to measure. The more commonly used KPIs are listed first, with less commonly used KPIs further down the list.
LISTING OF KPIs
Category I. Enforcement. These KPIs apply to most municipalities with parking services. They relate to enforcement of parking laws and regulations and parking meters.
8. Percentage of call-in requests for Residential Parking Permit enforcement responded to within 4 hours
10. Cost per parking ticket issued (measured by personnel services cost divided by number of tickets)
14. Number of parking tickets (sometimes called Penalty Charge Notice or PCN) cancelled as enforcement officer error
15. Number of parking tickets issued, broken down into categories such as minor parking breaches, violations liable to be obstructive to traffic movement, buses, cyclists and pedestrians, and unauthorized parking in handicapped spaces
17. Average time for response to a complaint regarding an area patrolled by parking services employees
Category II. Financial effectiveness of the parking services department. Covers measurements related to expenditures and income from parking meters, fines, and city-owned and managed parking facilities. These KPIs also apply to most municipalities.
1. Average parking occupancy (number of spaces used or percentage of available spaces in daily use) in city-run parking areas
8. Number of parking meters repaired
13. Work with IT to develop Parking website with the ability to perform business transactions online (Quantification on this one would be whether or not the website was established)
-Category III. KPIs related to provision of parking services. These KPIs apply only to municipalities where the parking services departments manage city parking lots and/or parking decks.
6. Percentage of public parking area cleanliness assessments for parking lots scoring 2.0 or better. (Apparently for this one, cleanliness assessment criteria were established—such as amount of litter in a parking lot—and an inspector determined the parking area cleanliness assessment score). This rating was determined separately for city parking lots and garages.
7. Provide clean and well-maintained parking areas. Parking areas are inspected each month and scored based on cleaning and maintenance scoresheets. KPI success measurement is to attain a score of 80% or higher
Category IV. KPIs in this category only apply to municipalities with unusual or unique circumstances related to their parking services department.
2. Total number of IPARK devices sold (the IPARK is an electronic gadget that allows the citizen to pay for parking by pressing a button and hanging the device from the rear view mirror.) The following three KPIs related to IPARK were also tracked.
6. Enhance mobility throughout city. This KPI is used by Miami Beach, Florida, which has a program called “DecoBike”, a bicycle sharing and rental program operated by the Parking Services Department. This KPI is further measured by the following two KPIs:
CONCLUSION
To wrap it up, this list provides 53 Key Performance Indicators (KPIs) currently being used or recommended for usage by parking service departments in government entities. Some of these KPIs overlap, or are stated in different ways. Selections from these 53 KPIs can be tailored to meet the needs of almost any parking service agency.
Thanks for using Wonder! Please let us know if we can help with anything else!