Professional Services Competitive Landscape
The attached spreadsheet features information regarding Directly CX automation platform competitors Nuance, 7.ai, and Bold360 based on the current services offered, the typical new client workflow, and services offered 2-5 years ago (if changed). These requirements were unearthed from the individual company websites along with mentions across market research and industry reports.
In retrieving the data, we had to filter the press and news releases by the company over the span of five years. We manually searched for any major announcement regarding service improvements and updates, which were often highlighted as important company releases and featured in other business and AI (artificial intelligence)-related websites. We found out that these AI-based customer experience and engagement companies have been updating the services they offer to clients often drive by AI that is continually evolving.