Customer Success Products - Gainsight
We have completed a product analysis of Gainsight Customer Success based on its product features and offerings, target customers, pricing, pros, and cons. These details have been put together in Row 3 of the attached spreadsheet. "Gainsight offers a powerful SaaS application/platform designed to transform various "customer data from multiple sources into insights and actions that drive measurable business outcomes for its clients."
- Gainsight Customer Success offers lots of features including an all-in-one customer data, automated processes, data-driven analytics and alerts, flexibility, all integrated customer service management (CSM), productivity tools, among others.
- Gainsight offers its Customer Success service to all customers including, SMBs, mid-market, and enterprises.
- Out of its many pros from product reviewers in G2 and TrustRadius, some prominent reviews include the product's presence of health scores, intuitive graphical user interface (GUI), data analytics in real-time, effective task activity, etc.
- On the other hand, some cons include a limited email-assist template functionality, missing and difficult integrations, inability to organize email templates, and so on.
While the information to address this request is mostly and readily available, we could not provide the pricing for the Gainsight Customer Success product. We searched for this data in the company's product page; however, there was none. We only saw that any intending customer would have to contact the company to get a quote. We continued by searching through tech/product review websites because consumers usually offer insights into the price of products they've used, but this was futile, too. Product review sites like Capterra, G2, and TrustRadius all indicated that one would have to contact Gainsight to get a quote. Furthermore, Capterra provided a generic analysis of the perceived cost from 659 reviews as of the time this report was compiled. Its analysis showed that the perceived cost falls in the 92nd percentile for cost — suggesting that the cost is close to being expensive. However, there was no dollar value provided; we entered 'N/A' for this in the attached spreadsheet.