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Business Statistics: Poland

The number of new businesses registered in Poland in 2016 was 43,523. However, information on the total number of businesses in the country of Poland, what proportion of all businesses are Sole Traders, what proportion of all businesses have less than 10 employees, what proportion of all businesses have less than 250 employees, and what proportion of all businesses have less than 50m EUR in annual turnover in revenue was not available in the public domain.


  • The number of new businesses registered in Poland in 2016 was 43,523.
  • "An enterprise may be a corporation, a quasi- corporation, a non-profit institution, or an unincorporated enterprise."
  • In 2018, Poland had 823 companies listed on the stock exchange as can be extracted graphically.
  • According to European Fact Sheet, the 2018 SBA listed 1,695,991 as the total number of businesses in Poland as of 2017.
  • The total number for the non-financial business economy of microbusinesses or sole trader/proprietor businesses in Poland as of 2017 was 1,623,093 and this represented 93.1% of the total businesses in Poland.
  • The total number of persons employed in Poland by these micro-businesses for the non-financial business economy is 3,445,505 people.
  • Microbusiness for the non-financial business economy has 1,623,093 enterprises in Poland with 3,445,505 employees.
  • Small Businesses for the non-financial business economy has 54,781 enterprises in Poland with 1,177,609 employees.
  • Medium-sized businesses for the non-financial business economy has 14,821 enterprises in Poland with 1,585,267 employees.
  • Large businesses for the non-financial business economy has 3,296 enterprises in Poland with 2,907,128 employees.
  • "In 2016, the non-financial business economy in Poland in had 1,620,219 with firms that had 0 to 9 employees which are likely to be sole proprietorship firms."
  • "In 2016, there were 3,315 enterprises with 250 employees or more in Poland."


We began this research by visiting world/global organizations that publish statistics about various countries with Poland inclusive in a bid to find the total number of businesses in the country of Poland, what proportion of all businesses are Sole Traders, what proportion of all businesses have less than 10 employees, what proportion of all businesses have less than 250 employees, and what proportion of all businesses have less than 50m EUR in annual turnover in revenue. The global economy only gave us data as regards to companies listed on its stock exchange. Therefore, this data did not provide us with relevant information.
We then searched archives, records, and reports published by the World Bank for any insight into finding the total number of businesses in of Poland along with the other requested information. However, we could only find metrics related to doing business in Poland. We also searched records in the Organisation for Economic Co-operation and Development (OECD), which provided us with the total number of enterprise employees. However, the OECD database did not offer any specifications on the class of employees such as non-economic data or agricultural data.
Since we could not find data from world organizations we visited business statistical sites such as Statista to find data for the requested information. We found limited data for the non-financial business economy in Poland, but could not use this data to calculate the total number of businesses in the country or any other data about these businesses. We also attempted to find regional statistics. However, of the regional statistics that we found, the data could only be used for a particular sector and not the whole of Poland's business industry. For this reason, it would not be possible to triangulate the data because the estimate would not be based on fully-contextualized data.
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Co-working Space: Poland

The three major co-working space providers operating in Poland are Reaktor, Idea Hub and Clockwork.


  • Reaktor's website can be accessed here.


  • Idea Hub's website can be accessed here.


  • Clockwork's website can be accessed here.


In order to identify the major co-working space providers that are operating in Poland, we first looked up for a pre-compiled list of major co-working space providers in Poland. However, these type of lists were not publicly available.
Then, we consulted "Poland Coworking Space Providers Association" hoping to find a report on the growth of the providers' locations. We found the report "Coworking Europe" which shared insights on the growth of co-working spaces in Poland.
Lastly, we looked up for top websites that offer co-working spaces like Spacing and Coworker.com. By doing so, we hoped to find the number of providers that the websites are working with in order to triangulate the number. We found that these websites give locations and prices of the co-working spaces that are available. With this strategy, we were able to find a list by EU-Startups that gave the top 10 best spaces in Warsaw, which is the capital city of Poland. In the top 10 list, we separately checked each co-working space provider to establish the ones that had more than three work stations in Poland.
We found there are 174 locations offering flexible workspaces around Poland, but only three of them met the three or more locations criteria.
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Registering a New Company: Poland

The process of starting up a new business in Poland is manageable in that the steps to be taken are quite clear, and the requirements are also given.


  • Starting a business is relatively easy as one can register at the appropriate town or community administrative office.
  • The registration process is initiated by an application for entry into the register of trade, which usually costs about 100 PLN.
  • The applicant would need to choose at least one category from the classification of activity.
  • After receiving written confirmation of a trade registration, the applicant would need to apply for a REGON number from the National Statistics Agency. The REGON is used on several other forms so the applicant will be blocked without it. The applicant will then have to register at the ZUS (Social Insurance Institution) and apply for a tax number (NIP) at the tax office.
  • It is possible to get a subsidy for setting up a business. This will require addressing the department of business development. European Union (EU) citizens will need to find out the available EU-programs because the programs and subsidies offered are prone to change.
  • After going through this process, the business is ready for kickoff.
  • Note that, in general, all documents have to be validated through signature and a company stamp.


  • The process of starting a business in Poland can be long, taking about 37 days to complete the various procedures.
  • In Poland, EU citizens or those within the European Economic Area (EEA) do not need a work permit to work, but people from outside these areas require a work permit as well as the appropriate visa.


  • The process can take between one hour to one whole week.
  • A bank account has to be opened in person in Poland, and it requires a personal visit to the bank branch by a representative of the company. It is not possible to open a bank account through an attorney in Poland in any Polish bank.
  • Polish Banks can only examine foreign documents that are translated into the Polish language by a sworn translator.


  • Poland offers a desirable market for foreign investments. The country offers many business opportunities and a suitable environment for opening a new business.
  • While it is desirable for opening new businesses in many industries, it is also desirable for starting a small business.
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FinTech Climate: Poland

Poland is the biggest FinTech market in Central and Eastern Europe, with an estimated value of €856 million. According to research by Accenture, there are around 100 companies innovating the Polish FinTech


  • With an estimated value of €856 million. Poland is the biggest FinTech market in Central and Eastern Europe.
  • There are approximately 100 companies innovating the Polish FinTech, according to research by Accenture.
  • Warsaw, home to nearly 45% of startups in the country is also a hub of financial technology in the region. The Global Financial Centres Index (GFCI) ranks capital of Poland as the 12th most competitive major Financial Centre in CEE, and 45th in the world.
  • The ’Welcoming Innovation Revolution’ report by GE Global Innovation Barometer 2016 shows clearly that 83% of Polish companies are highly interested in new technologies. The 2018 edition of the report proves that the innovations in Poland are driven mainly by SME’s.
  • Poland has one of the most technologically advanced banking sectors in the world.
  • Polish banks are driving innovation with constant investment in improvements and novelties in various areas such as modern sales channels (including online channels), remote client service technologies and digitalisation of traditional branches or new payment methods.
  • About 15.5 million Poles use banking services online at least once a month, according to Polish Bank Association. The use of mobile banking technologies is also widely spread.


  • Poland is also one of the most attractive markets in terms of outsourcing. Currently, there are 524 foreign companies with Business Process Outsourcing (BPO), Shared Services Centres (SSC) and Research and Development hubs (R&D) employing over 244.000 people (according to ABSL). One of the crucial elements of the Polish BPO industry is outsourcing for global financial institutions.
  • Names like Credit Suisse, Citi and UBS have made Poland their home for all outsourcing and customer support. It is speculated that Brexit will not only increase the workload for these ‘back-offices’ in Poland and the CEE region but also accelerate the relocation of middle-office services.
  • With the cost of operating a business of any size in England continuously increasing, many more FinTech entrepreneurs will be looking to scale their business elsewhere. Poland is properly poised to be the major European FinTech hub attracting foreign entrepreneurs to come and run their business there. One of them is Rene Skaflestad, CEO of the Norwegian FinTech startup Liber Finance Group, who chose Warsaw as their headquarters.


  • The FinTech industry is undergoing both vertical and horizontal growth, rise of B2B services and closer cooperation with financial institutions. These are three strongest trends, which might impact CEE in the next 24 months.
  • An electronic survey conducted by FinTech Poland Foundation and Obserwatorium.biz showed that major domains where Polish FinTech companies operate are financial platforms and electronic payments.
  • A report by Deloitte indicates that Poland does not mean much on the FinTech map of the world. According to the report, "Warsaw — the only Polish city that matters as a FinTech hub — is not included among the top cities in the category of the so-called new hubs, i.e. those located in developing markets."
  • While Polish FinTechs (there are more than 100 such companies) are worth about €900 million (according to Deloitte’s estimates from a few quarters ago), they are not popular with investors. In 2016, on the Polish FinTech market only a few acquisitions of negligible value transpired. During the same time, transactions with a value of US$62 million were concluded in Sweden.
  • Many FinTechs are targeting the piece of the financial market pie which is not regulated because the regulated sub-sector is dominated by banks.


  • In the FinTech industry in Poland, financial platform occupy the lion share in terms of amount of businesses at 25%, followed by crowd funding and P2P lending at 13%, digital and mobile payments at 13%, data analytics/machine learning at 13%, personal finance management at 6%, and cryprocurrency at 13%.
  • The majority of services in the FinTech industry are intended to be used by other companies (B2B) or banks themselves. Only half of the FinTech ventures dedicate any of their services and/or products to consumers. This is not surprising, as 76% of Polish startups provide B2B services, according to the Startup Poland Foundation.
  • Polish FinTech companies focus mainly on a domestic market but simultaneously try to launch their product in foreign markets. The size of the local market is big enough to let FinTech ventures generate a significant income. On the other hand, it is too small to be meaningful on a global scale.


  • The climate for FinTech in traditional financial institutions is positive and still improving. This is because of the maturity of the banking sector and their level of advancements.
  • Major banks disrupting the FinTech industry in Poland include Alior Bank, ING Bank, mBank, Pekao SA, PKO BP, BGŻBNP PARIBAS Bank and BZ WBK.


  • Success in the FinTech sector is determined by several factors, and Poland fulfills all of them. These include geopolitical location (very good in Poland’s case), financial infrastructure (also very good), human resources (Poles are well-educated and willing to work) and the ability to conduct research and to use outsourcing (there are over 450 outsourcing companies operating on the Polish market).
  • Poland also has a good regulatory environment for FinTech businesses as well as government goodwill towards FinTech businesses. Institutions like the Polish Development Fund are providing sensible help in the development of FinTechs.
  • One of the major factors affecting growth of FinTech businesses in Poland is lack of a coherent ecosystem, in which FinTechs could grow and fully develop.
  • Specialists indicate that in a certain sense this innovative banking sector inhibits the development of Polish FinTechs, as it constitutes excessively strong competition on the local market.
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FinTech Companies: Poland

Ten fintech companies that operate in Poland and received series A, B, C or D funding in 2018 or 2019 are Creamfinance, Ipos, AioCare, Shoplo, Brand24, CallPage, Busfor, Packhelp, SALESmanago, and Tuatara Capital. Complete details about each company are listed below.


  •  Funding Received/Year: In 2019, the company received $30 million in series C funding.
  •  Description: Creamfinance is one of the reputable consumer loan startups that offers its clients multiple credit loans across international markets. The company accesses applications through analyzing credit intelligence and applicant’s online data from both traditional sources and online platforms.
  •  Website: https://www.creamfinance.com


  •  Funding Received/Year: This project is funded by the Joint Polish Investment Fund and received $1.1 million in series A funding on February 3, 2018.
  • Description: AioCare is a portable spirometer that lets patients monitor their respiratory functions. This Polish startup produces the personal system that not only monitors but also treats pulmonary ailments.
  • Website: https://aiocare.com/patient


  • Funding Received/Year: On March 22, 2019, the company reported having raised €360k in series A funding from the president of sCard as well as the founder of Inteligo and former head of PZU.
  • Description: Founded in 2016, iPOS is geared towards simplifying daily routines of merchants through its duo cash terminals. These terminals consist of basic functionalities of payment terminals as well as tracking and offering remote store managing solutions.
  • Website: http://ipos.pl/


  • Funding Received/Year: The company received series A funding in the amount of €730k in February 2019.
  • Description: Founded in 2011, in Warsaw, Shoplo is an established eCommerce platform which helps small scale businesses sell throughout the globe. The company was estimated to be worth ~$4 million in 2017. The startup ownership is said to be, accelerator, subsidiary, and venture capital.
  • Website: https://www.shoplo.com/

5. BRAND24

  •  Funding Received/Year: Its latest Series B funding was held on May 6, 2018, raising PLN 1.5 million.
  • Description: Brand24 is a reputation monitoring service that allows customers to track online mentions, hashtags, etc. This company allows instant access to social media mentions that its consumers' businesses depend on.
  • Website: https://brand24.com/


  •  Funding Received/Year: Callpage's last funding round was for series A funding on July 31, 2019; the company raised $4.5 million.
  • Description: Founded in Kraków, this startup assists commercial sites in converting views into sales calls. They accomplish this through an instant callback to real phone numbers.
  • Website: https://www.callpage.io/


  • Funding Received/Year: Busfor received series C funding on May 15, 2019, raising $4.5 million.
  • Description: The company is a startup that operates in the bus transport industry. Currently, it manages more than 300 buses in its inventory and works with more than 500 travel agents. The firm was initially called Gillbus.
  • Website: https://busfor.com/


  • Funding Received/Year: Its series A funding round occurred on March 18, 2019, raising $10 million.
  • Description: Packhelp is a packaging custom solution company for both online and offline firms. The company’s packages include products, eco-friendly mailers, and shipping packages.
  • Website: https://packhelp.com/


  • Funding Received/Year: Received series A funding on Feb 8, 2018, of $3.4 million.
  • Description: FinAi is a fintech company that uses big data and innovative technologies while creating an outstanding user experience. Founded in Nov 2016, it supports its customers in making "smarter, easier, faster and more convenient financial decisions.
  • Website: https://www.finai.com/en/


  • Funding Received/Year: Its latest funding was series B funding held on May 16, 2019, raising $206.8 million.
  • Description: Tuatara Capital offers businesses user analytics for conversion rate optimization. Its portfolio includes big data real-time analysis to clients.
  • Website: https://tuataracapital.com
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Digital Services Trends: Poland

Cloud Banking, BLIK, Online and mobile banking, Voice Banking, and Conversational banking are five of the trends that affect the digital services that are offered to businesses in the Polish financial services sector.



  • Business units and IT executives upgrade with an enterprise-level cloud solution which will be mix and match hybrid and multi-cloud solutions based on their organizational needs, maturity, and readiness; most organizations choose a multi-cloud approach.
  • A public cloud provides products-as-a-service offerings that can help banks implement business operation models to improve revenue generation, customer insights; contain costs, deliver market-relevant products quickly and efficiently, and help monetize enterprise data assets.


  • According to Deloitte, “Companies across the global financial services industry have been on the public cloud journey for the last three-to-five years, with tremendous acceleration over the past 12–18 months.”
  • IBM and other major cloud computing companies support banks and help them stay compliant with the recommendations of the European Banking Authority on cloud computing.
  • Public cloud solutions are expected to dominate the market over the next decade, while business constraints such as security concerns and the limitations of existing infrastructure make it difficult for companies to fully adopt the public cloud.


  • Idea Bank, Poland, offers an entire financial ecosystem for their clients, from cloud-based internet banking to an Uber-style ATM.
  • Idea Bank also won an award for the best innovation at BAI Retail Delivery in 2015 LINK, and this was the most notable feature for both the EFMA and BAI Awards.



  •  The Polish Payment Standard (PPS) was created by a tie-up between six Polish banking institutions; it has embedded BLIK into banking apps so that customers can transfer money, use ATMs, and use it to pay online or in stores.
  •  BLIK offers one-click purchasing, ATM withdrawals and peer-to-peer payments via smartphones.
  • The success of BLIK also highlights the “readiness of the Polish consumer to migrate to digital-only payment options.”


  •  BLIK provides its users, both consumers and merchants, with contactless payment services at all Mastercard-branded payment terminals across the globe, like Mastercard.
  • BLIK is taking advantage of Mastercard virtual debit cards, which are tokenized by Mastercard Digital Enablement Service (MDES), to offer its services.
  • BLIK's services will enable its customers to access the most convenient point of sale payment experiences throughout the world, as per the Polish Payment Standard.
  • BLIK is very popular in Poland, with 91 million transactions completed in 2018.


  • Poland’s BLIK Partners With Mastercard, Netflix And Uber For Payments.
  • According to Reuters, “people who use Polish payment system BLIK will soon be able to pay for things like Netflix and Uber with it.”
  • mBank of Poland also offers BLIK services at no additional fees, and can be used on any telephone with the mobile application installed.
  • mBank also organized BLIKOMANIA in 2019, which gives prizes to consumers using the feature the most.



  • The investment expenditure of banks on new technologies is expected to rise in 2019, due to the implementation of PSD 2, that is, a directive changing the landscape of payment services.
  • The increase will also be seen due to the creation of the Polish API standard, that is, a unified interface for access to bank accounts for third parties.
  • Polish banks are also starting to monetize the electronic tools provided to their clients.
  • All major Polish banks offer online services, from balance-cheque functions to cash transfers and deposits. These are available in the national currency, the Polish zloty (PLN) and foreign currencies.


  • According to Business Insider Intelligence, 56% of credit unions surveyed saw an annual increase in mobile wallet adoption, while 53% saw an increase in transactions.
  •  Over 7 million Polish account holders regularly used mobile banking applications in 2018, according to the Polish Banking Association.


  • PKO Bank Polski’s IKO mobile banking application was the “best on offer”, for the second time in a row, according to Britain’s Retail Banker International magazine’s global ranking.
  •  Nine million people downloaded mobile applications, and are using locally developed services like Blik.



  • The continued rise of voice assistants, like Alexa, is influencing another trend in voice banking.
  • Voice interaction with digital touchpoints could generate about $3 billion in annual cost savings.
  • With technology companies applying for banking licenses and banks becoming more technological, the market for retail banking is intensifying, and voice banking is a most likely solution to how consumers will interact with, and use financial products.
  • Voice interaction will effectively convert human input into standardized data structures/process automation via APIs and RPA/IPA (robotic and intelligent process automation) to integrate customer requests with core banking systems without significant technology investments.


  • Voice-interaction devices, like Alexa, had sales of over 100 million units in the first three years of their availability; 52% of all smart speaker owners use their devices daily.
  • Twenty to thirty per cent of all mobile phone searches are currently done by voice. This figure is expected to increase to over 50% by 2020.


  • PKO BP is working on a “Talk to IKO” service option, which will enable the application and other new services to be steered by voice, that is, voice banking.



  • Chatbots, or Virtual Assistants, “simulate the activities of agents in the Call Center” and can duplicate the human way of learning questions and specific languages, which is used to operate on the known data functioning on all kinds of chat applications.
  • The financial sector is using Chatbots for customer service automation, quickly replacing traditional channels such as toll-free lines or application forms.
  • Customers also appreciate virtual assistants because they solve their problems instantly.
  • Companies providing financial services are focused on supporting clients’ active money management through applications-based on communication technologies.
  • Forward-looking financial institutions” are investing in chatbots to deliver ‘contextual insights’ to the right person at the right time and through the preferred channels.
  • Financial institutions have begun transitioning to ‘conversational banking’ and are viewing chatbots as “new age contact centre executives, minimizing TAT and costs”.


  • According to eMarketer, 43% of consumers of a survey prefer to address any issues they have with their banking provider via chatbots, more than visiting a branch (35%) or finding the answer on a website (35%).
  • About 90% of bank-related interactions will be automated by 2022.
  • Banks are likely to save an estimated $0.60 on average per chatbot interaction, and address more customer questions.


  • Aviva Investors’ Chatbot: Virtual Assistant, Aviva24, is available through the website and acts as an investment advisor.
  • The Polish-speaking Chatbot is a part of the help centre, responsible for the chat channel, which supports the voice helpline and application forms.
  • The chatbot has a built-in database of pre-ready answers, which it constantly uses to resolve 30-60% of the most common customer inquiries.


To identify the trends in terms of digital services being offered to Polish businesses in the financial services sector, we scoured through industry reports such as those from Deloitte, PwC, JP Morgan, TheMoneyCloud, Braincode, and Business Insider, among others. We identified the trends from the industry reports that highlighted the current and different types of digital products/services offered to businesses. Some services are common to businesses and consumers, but we only focused on the business aspects of the services.

We took the trends identified above as current, based on the frequency of their mentions. We included those that were mentioned as a trend or identified as an industry-disruptor across at least two industry reports.

To identify the companies driving each trend, we identified those who have been following the trend or have plans to implement it. To do this, we leveraged a source from 2016, in conjunction with an industry report from Deloitte.
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Google Pay Statistics: Poland

There are 300,000 Google Pay users in Poland and 401,379 Google Pay payments by volume per year. Additionally, the number of Google Pay payments by value is EUR 92,000,000 and the number of merchants in Poland that accept Google Pay is 400,000.


  • The number of Google Pay users in Poland is 300,000.
  • The number of Google Pay payments by volume is 401,379 per year.
  • The number of Google Pay payments by value is EUR 92,000,000.
  • The number of merchants accepting Google Pay in Poland is 400,000.



We began this research by looking through credible articles, business journals, and databases for Google Pay statistics in Poland. However, some of the requested information could not be readily found on the internet. However, after compiling various relevant data, we were able to extrapolate the necessary information.
We were able to find the value of the annual card payment in Poland. In addition, we found the market share of all the mobile POS payments currently in Poland that are linked to payment paid by the cardholders. Using the market share of the mobile POS payment providers, we were able to determine the number of Google pay payments by value using this formula: Percentage market share of Google Pay multiplied by Total Annual Card Payment
2% of 4,600,000,000 = EUR 92,000,000

Once we calculated the value of Google Pay payments, we divided it by the average value of transaction per user to get the number of Google Pay payments by volume (92,000,000/229.21 = 401,379 per year).
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Apple Pay Statistics: Poland

After an extensive search through global payment statistics sources, regional and national statistics sources, and Apple-focused websites, it was concluded that data for Apple Pay Poland is limited in the public domain. This limited information could be because Apple Pay was launched only recently in Poland. Although none of the requested data points could be provided, some useful findings have been provided below.


  • Apple only recently launched Apple Pay in Poland and saw a massive adoption of the product by users in the country.
  • According to The Mac Observer, Google Pay had about 300,000 users in 2018 after its launch in 2016, and it took Google Pay about four months to reach 25,000 users in Poland. However, it took Apple Pay ten days to reach about 200,000 users.
  • With 64% of people living in Poland using smartphones, Android has a market share of about 95% while iOS has a share of about 2.32%.
  • There are 253 million Apple Pay users globally.
  • There have been more than 10 billion Apple Pay transactions in 2019.
  • Apple Pay has a 70% share of the global card payment volume.
  • In 2017, it was estimated that about 87 million people used the Apple Pay app worldwide.


The research team started by looking through reputable global resources such as Statista, Payment Cards & Mobile, and DMR in a bid to unearth data to how widely used in Apple Pay is in Poland, the number of Apple Pay users, the number of Apple Pay payments by volume and value in Poland, and the number of merchants accepting Apple Pay in Poland, but we could not find any relevant data specific to Poland.
Next, we tried to search for regional and national level statistics and publications to see if we could extract any relevant statistics. For this, we searched through sources like Statistics Poland and Inteliace Research. While we found that in recent times, Poland's payment market has been experiencing explosive growth, there was no information on Apple Pay in Poland.
Finally, we opted to search through websites that provide content on Apple products such as Apple Pay's official website and MacRumors to see if there was any available statistics on Apple Pay in Poland. While we found that Apple Pay is in 24 countries around the world, there was no relevant Poland-specific data.

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Digital Banking: Poland

According to STX Next, digital banking in Poland is thriving and very common, with 91% of Poles making online payments and 15.5 million using online banking services at least once a month. In 2018, 44% of all Poles used the internet for online banking, and about 60% of smartphone owners in Poland have used mobile banking, the third-highest figure in Europe. People in Poland access digital banking using websites and digital mobile banking apps, with 38% accessing online banking services using a smartphone, and 6.27 having and using a mobile banking application at least once a month. mBank customers access digital banking money transfers via Facebook and mobile phones. Detailed information is in the next section.


  • According to STX Next, digital banking in Poland is thriving, with many new apps and trends being released in the market regularly.
  • The popularity of online and mobile banking in Poland continues to grow and is causing bank networks to shrink rapidly.
  • Banks are increasingly investing in new digital banking technologies and all major banks in Poland offer online services, from cash transfers and deposits to balance-cheque functions. Nearly all banks in Poland have also launched digital transformation programs, incubators, and accelerators.
  • People in Poland love digital banking with a MasterCard study revealing that over 91% of Poles who responded "make online payments at least once a month." This figure is higher than the European average for those who make online payments which is 85%.
  • According to the Polish Bank Association, around 15.5 million Poles use online banking services at least once a month, with mobile phone technology banking widely spread as well.
  • The European Banking Federation states that at the end of 2017, 35.5 million Poles had access to online banking services.
  • According to Statista, in 2018, 44% of all Poles used the internet for online banking, with usage being higher, at 57%, among people who had used the internet within the last three months.
  • About 60% of smartphone owners in Poland have used mobile banking, the third-highest figure in Europe.
  • A Deloitte’s CEE Fintech report valued Poland's Fintech market at nearly €860 million, putting the country in the lead in that part of Europe. The country's Fintech market primarily serves electronic payment methods and financial platforms.
  • Also, research conducted by Deloitte concluded that Poland is among the leading countries in digital banking, with Polish banks mBank, ING, and Bank Millennium named as digital leaders.
  • Approximately 100 companies are innovating in the Polish FinTech, and the areas they work in include electronic payments, loans, credits, financial platforms, and transactions. The major domains operated by Polish FinTech companies are financial platforms and electronic payments.



To provide information on how common digital banking is in Poland and how people access digital banking services, our strategy was to find relevant information in industry databases and publications. This strategy led us to sources such as Warsaw Institute, European Banking Federation, STX Next, BrainCode, and D-Rating, which provided information on the digital banking sector in Poland. Relevant information from these sources was included in our findings. We also found information on how Polish bank customers access digital banking from specific banks such as mBank. The information was included in our findings.
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Digital Banking By Industry: Poland

Some industries in Poland that have most embraced digital business banking services operate in the financial sector, crowdfunding & P2P lending sector, digital & mobile payments sector, big data analytics & machine learning sector, personal financial management sector, and the cryptocurrency sector.


  • According to Braincode digital agency, the financial platform industry (financial services industry) is one of the industries with the highest uptake of digital business banking services in Poland.
  • The financial services' industry represents about 25% of business organizations using Fintech services in Poland.
  • The Fintech revolution across the world is democratizing payment solutions, advancing digital banking services, and shaking "up the world of payments and investments."
  • Poland represents the largest FinTech market existing in Central and Eastern Europe.
  • The Polish Fintech market is valued at €856 million.
  • It is the 12th most competitive and significant Financial Centre in Central and Eastern Europe and is rated 45th in the world.
  • Fintechs are known to offer "digital-only" banking services.



  • The digital & mobile payment industry/sector is one of the industries with the highest uptake of digital business banking services in Poland.
  •  About 13% of businesses using Fintech services in Poland are from the digital & mobile payments' industry/sector.


  • The big data analytics & machine learning industry/sector is one of the industries with the highest uptake of digital business banking services in Poland.
  • About 13% of businesses in Poland using Fintech services are from the big data analytics & machine learning industry.


  • The personal financial management industry/sector is one of the industries with the highest uptake of digital business banking services in Poland.
  • About 6% of businesses in Poland using Fintech services are from the financial management industry.


  • The cryptocurrency industry/sector is one of the industries with the highest uptake of digital business banking services in Poland.
  • About 6% of businesses in Poland using Fintech services are from the cryptocurrency industry.


Research included publications of digital agencies such as BrainCode. We researched industries that have had the highest uptake of digital business banking services in Poland. Braincode revealed that the financial services' industry of Poland is one of the sectors with the highest uptake of digital business banking services. The financial services' industry represents about 25% of business organizations using Fintech services in Poland. It also revealed statistics that identified sectors with the highest uptake of Fintech services across Poland. We researched the link between FinTechs with digital-only banking services and Electronic Money Institutions (EMIs). This process revealed that Fintechs are known to offer "digital-only" banking services. For some time, Fintechs have been advancing (leading) digital banking services, and shaking "up the world of payments and investments." Since Fintechs have been leading the innovative world of digital-only banking services, we assumed that the percentage of various industrial sectors in Poland with the highest patronage to FinTechs would represent the industries that have had the highest uptake of digital business banking services in Poland. This assumption is reasonable because of our definition of digital business banking services. Note that, digital business banking services are defined as banking services offered to businesses by digital-only banks/EMIs (they do not include traditional banks that may also offer some digital services).
We have assumed that there are little insights into companies that have had the highest uptake of services from Electronic Money Institutions (EMIs) in Poland. This is because the battle of Fintech just ended, while the struggle of TechFin (which deal with EMIs) has only commenced.

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Challenger Digital Banks: Poland

Poland is emerging as a world leader in digital banking. Some top challenger digital banks that offer digital banking services to businesses in Poland have been recognized for their growing Polish business market penetration and the specialized digital services that cater to their business clients.





We first researched top digital banks that offer digital banking services to businesses in Poland from multiple credible sources like The First News and Emerging Europe. We then gathered more in-depth data about these banks from their company websites and reports to complete our findings.
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English Usage: Poland

The population of Swedish people that speaks English is 5,430,317. The population of Polish people that speaks English is 7,546,680. 


  • From statistics of people who speak Swedish and English in Sweden, it was reported that Swedish is the first and primary language with 92.72% of people speaking it.
  • While, English has a 53.97% usage in Sweden.
  • From statistics of people who speak Polish and English in Poland, it was reported that Polish is the primary language with 95.15% of people speaking it.
  • While English has only a 19.85% usage in Poland.
  • The population of Sweden is 10,061,733 million as of Friday, August 16, 2019. This statistic is based on the latest United Nations estimates.
  • The population of Poland is 38,018,544 million as of Friday, August 16, 2019. These statistics is based on the latest United Nations estimates.


  • The use of spoken English is on the rise, especially with the younger generation in Poland.
  • The country is a “strong, dynamic economy and a gateway to emerging markets of Eastern Europe,” and there are over “300 flights a week between the UK and Poland.”
  • The CEE region which Poland is a member country “has widespread use of English as the business language.”
  • The Swedish business culture can be different when compared to other countries, but the use of English is still prevalent in Swedish businesses. However, it is always advisable to learn as much Swedish when interacting with people within the country.
  • Business meetings can still be held with the use English language due to the exemplary implementation of English in most of the country’s educational levels.



To find the statistics of the use of the English language in Sweden and Poland, we utilized various statistical database sites. We found a statistical website that discussed the statistics of Swedish and Polish people that speak English. We then decided to look for the population of both countries to approximate the number of people that speak English. The calculations can be found below.
Additionally, we also found surveys that studied the prevalence of the use of English words in magazines and shows in Poland and Sweden. We used this source as a reference for the usage of the English language in the media of both Poland and Sweden.


The Population of Sweden that speaks English=10,061,733*53.97%=5,430,317 Swedish people Speak English.
The Population of Poland that speaks English=38,018,544*19.85%=7,546,680 Polish people speak English.