Performance Management Tools Review

Part
01
of two
Part
01

Lattice Reviews Analysis

User reviews of Lattice are overwhelmingly positive — the platform currently sports a 4.6/5 average rating across 481 reviews on G2 and a 4.5/5 average rating across 33 reviews on Capterra — but users are somewhat divided about which features stand out, which are successfully implemented, and which need improvement. A representative sample of 40 reviews from these sites can be found in the attached spreadsheet, and an analysis of this sample can be found below.

Findings

  • Lattice's UI/UX is both extremely common and fairly controversial amongst its user reviews. Over half (24) of the reviews in our sample mentioned the platform's UI and/or UX in some capacity, and opinions on it varied somewhat widely.
  • 12 reviewers in our sample found the UI and/or UX a positive attribute — easy to use or otherwise effective — while 8 felt that it left something to be desired (often because they felt it was not easily navigable).
  • 4 additional users praised the UI overall, but thought it left something to be desired in certain areas, such as in the platform's OKR functionality.
  • 17 of the 40 reviews in our sample mentioned Lattice's goals functionality, with most mentions being positive. Goal reminders, and flexibility in this regard, is often important to users, with some preferring frequent (weekly) reminders while others feel that frequent or multiple reminders are excessive.
  • 13 of the 40 reviews in our sample mentioned Lattice's review functionality, and again most users praised it.
  • 9 of the 40 reviews in our sample mentioned Slack integration, a feature that was universally praised. Reviewers found Lattice's integration with Slack highly valuable across the board, and some even wanted more of it.
  • 6 of the 40 reviews in our sample mentioned Lattice's update feature, which they universally found useful.
  • 5 of the 40 reviews in our sample mentioned Lattice's 1:1 meeting management functionalities. Most found these functionalities useful, but some felt that they could be more developed.
  • 5 of the 40 reviews in our sample mentioned Lattice's OKR functionalities in some capacity. Reviewers generally found these functionalities useful, but some found them challenging to navigate, and others wished they could be integrated with external software to track time or other metrics.
  • 2 out of 40 reviews in our sample mentioned Lattice's customer support, with both praising it.
  • 2 out of 40 reviews in our sample mentioned Lattice's organizational chart feature, with both feeling that it is useful.
  • 2 out of 40 reviews in our sample noted that Lattice's data and analytics features are highly useful.
  • One user pointed out that the platform's text editor leaves a lot to be desired in terms of flexibility.
  • One user praised Lattice for its communication tools.

Your research team employed the following strategy:

To provide an analysis of user reviews of Lattice, we first set out to review all user reviews across multiple review sites. G2 had the most substantial base of user reviews in this regard, with 481 total reviews of the product. Capterra and GetApp both featured 33 Lattice reviews — in fact, both sites featured the same reviews. Tech.co reviewed Lattice, but because this review is less a user review than it is a professional review, we opted to exclude it from the reviews utilized in our survey. Thus, we had two reservoirs of user reviews from which to draw: G2, and the reviews featured on Capterra and GetApp.

We reviewed all reviews on these sites. After this was complete, we selected a representative sample (in terms of both rating and content) of 40 reviews. 32 of the selected reviews came from G2, given that this site featured an exponentially greater number of reviews than Capterra and GetApp; the remaining eight reviews came from Capterra. After these reviews were selected and entered into the attached spreadsheet, we conducted the quantitative and qualitative analysis found above.
Part
02
of two
Part
02

15Five Reviews Analysis

15Five has impressively strong user reviews, on average — a 4.6/5 average rating across 1,165 reviews on G2, and a 5/5 average rating across 658 reviews on Capterra — but users have varying preferences regarding which of the platform's features are best, which could use improvement, and where the platform is lacking. A representative sample of 40 reviews from these sites can be found in the attached spreadsheet, and an analysis of this sample can be found below.

Findings

  • 15Five's 'High Fives' feature is frequently mentioned in user reviews, with a majority of reviewers in our sample (22 out of 40) mentioning it. The feature is akin to a Facebook 'like,' allowing users to praise others' accomplishments easily and virtually — indeed, one user called 15Five "Facebook at work" without the need to minimize the window.
  • Some found that the integration of High Fives and similar features across the platform (such as emoji icons), which contributed to an almost social media-like feel, helped drive engagement. Similarly, others found their team using the feature more than expected.
  • Still, some users wished that 15Five "was more integrated with Slack or other workflows."
  • 15Five's 1:1 meeting features were mentioned by 15 out of 40 reviews in our sample. These features were fairly controversial, with many users praising them while others called them ineffectual or "clunky."
  • 15Five's Weekly Check-In feature, which prompts users with weekly questions about their work and their satisfaction with the workplace, was mentioned in 13 out of 40 reviews in our sample.
  • While the Weekly Check-In feature was widely praised, some users felt that once a week was too frequent for a check-in. Providing additional flexibility in this regard may be beneficial.
  • The platform's UI and/or UX was mentioned by 11 out of 40 reviewers in our sample. Most thought that the platform's UI was easy to use, although some found it unnecessarily complicated, and others thought that it was not intuitive in certain areas, such as the 1:1 functionality.
  • 15Five's communication tools were mentioned by 9 out of 40 reviewers in our sample. These tools were universally praised, with several users saying that the platform provided them with a safe and easy way to communicate with superiors or other colleagues without feeling embarrassed or burdensome.
  • 15Five's goals features were mentioned by 8 out of 40 reviewers in our sample. These features were largely applauded, but some users felt that additional flexibility could be beneficial in some respects, such as the timeline of goal completion targets.
  • 5 out of 40 reviewers in our sample mentioned the emails 15Five sends. This feature was fairly controversial; several users felt the platform's emails were excessive, while others felt that they were necessary and even desired that more frequent emails be sent. Some flexibility in this regard may be beneficial.
  • 5 out of 40 reviewers in our sample mentioned reports, which are the '15Fives' for which the platform is named; reviewers generally found these reports convenient and effective.
  • 2 out of 40 reviewers in our sample mentioned 15Five's reminder features. This may include emails, but may also include in-platform reminders. Both users found these reminders useful.
  • Some users felt that 15Five's data analytics functionalities were lacking, and desired a more in-depth mechanism by which to leverage the insights gleaned from the platform.
  • Others felt that the platform would benefit from increased integration with other software solutions in the HR space.

Your research team employed the following strategy:

To provide an analysis of user reviews of 15Five, we first set out to review all user reviews across multiple review sites. G2 had the most substantial base of user reviews in this regard, with 1,165 total reviews of the product. Capterra and GetApp both featured 658 15Five reviews — in fact, both sites featured the same reviews. Tech.co does not appear to have reviewed the product. Thus, we had two reservoirs of user reviews from which to draw: G2, and the reviews featured on Capterra and GetApp.

We reviewed all reviews on these sites. After this was complete, we selected a representative sample (in terms of both rating and content) of 40 reviews. 25 of the selected reviews came from G2, given that this site featured a substantially greater number of reviews than Capterra and GetApp; the remaining 15 reviews came from Capterra. After these reviews were selected and entered into the attached spreadsheet, we conducted the quantitative and qualitative analysis found above.
Sources
Sources

From Part 01
From Part 02