Mid-Size Family Businesses - UK

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Mid-Size Family Businesses - UK 2

Family owned business-to-consumer mid-sized UK based businesses that operate within the banking, industrials, pharmaceuticals and FMCG sectors are Day Lewis Pharmacy, Sushi Daily, The William Jackson Food Group, Acorn Stairlifts, Caffè Nero, Qualasept (QPHL), and Bettys & Taylors of Harrogate. We found these organizations by reviewing company profiles, business databases (like Fast Track) and LinkedIn profiles. However, using the above strategy we found only five UK companies that were family owned, sold directly to their customers, were within the preferred sectors and had annual sales of £200-500 million. Consequently, we expanded our scope to include those that had slighly less annual sales than £200 million. Below is a deep dive on the identified seven companies.

Day Lewis Pharmacy

The Day Lewis Pharmacy is a family business that is wholly owned by the Patel family. The company has over 300 retail pharmacies in the UK. Its leadership includes three executive directors, namely; Jay Patel, Rupa Patel and Sam Patel. The organization's Head of Marketing is Shimal Patel. Day Lewis' annual sales are £362.7 million and its headquarter is located at 2 Peterwood Way, Croydon, Surrey CR0 4UQ.

Sushi Daily

Sushi Daily is a family business whose founder and CEO (Kelly Choi) has 60% ownership of the company. This organization's parent company (Kelly Deli) has over 700 sushi kiosk across Europe (including the UK). The company is located at 2 Peterwood Way, Croydon, Surrey CR0 4UQ and it recorded annual sales of £268.1 million. The company's Group Head of Marketing is Elisabetta Salvadori.

The William Jackson Food Group

Food Group was founded in 1851 by William Jackson whose descendants have an 89% shareholding in the business. The Group comprises the following businesses MyFresh, Jackson’s Bakery, Abel & Cole, the Food Doctor, Wellocks and Belazu. These businesses mainly supply food products. Through its Abel & Cole brand, the company supplies fresh groceries directly to its customers’ homes while its other brands supply to restaurants as food inputs. The group had annual sales of £315.3m and is headquartered in the Riverside building, Livistone road, Hessle, HU130DZ. The Group’s CEO is Norman Soutar while the head of active customer marketing at Abel & Cole is Kirsty Meyer.


This company is designs, manufactures, service and installs stairlifts that assist the elderly, sick or disabled to climb stairs easily. The company has annual sales of £211.8 million and has sold over 60,000 stairlifts directly to its clients. Acorn Stairlifts is fully owned by John Jakes who is also its founder and CEO. The company’s Head of Marketing and Sales is Dana Mckinney. The organization is based at Telecom House, Millennium Business Park, Steeton, West Yorkshire, BD20 6RB.


Caffè Nero is a coffee house company whose headquarter is located at 3 Neal Street, London, WC2H 9QL. The company has over 1,000 outlets worldwide with annual sales of £299 million. The business is owned by Gerry Ford (Founder and CEO) — 60% ownership and Paladin Partners — 30% ownership. The company’s Head of Marketing is Marcus Denison-Smith.


This is a holding company for Pharmaxo Pharmacy, Bath ASU and Microgenetics. The company is unique in that it produces named patient specific medicines using its Bath ASU division while its Pharmaxo division delivers drugs to patients’ homes. The company is led by Christopher Watt whose family has a 50% ownership of the business. QPHL has annual sales of £190.9 million and is located at 3 Corsham Science Park, Park Lane, Corsham, Wiltshire, SN13 9FU. The organization’s Group Marketing Manager is Jess Robson.


This company is a family business that was founded around in 1919. The business has three main businessesBettys Café tea rooms, Taylors of Harrogate coffee and Yorkshire Tea. Customers can access the company’s products through their cafes or through their online shop. Bettys & Taylors Group Limited is located at 1 Parliament Street, Harrogate, North Yorkshire, HG1 2QU. The company has annual sales of £189.7 million. Its collaborative CEOs are Rachel Fellows, Paul Cogan, Simon Eyles and Andy Brown while the Dom Dwight is the company’s marketing director.