AIR FRANCE

• Air France is one of the leading airlines in its standard workflow that has adopted the capacity of Office 365 and Microsoft Teams.
• Air France staff responsible for check-in and boarding facilities are now using Microsoft Teams to connect with colleagues in the field instead of relying on radios to communicate.
• Sylvain Goletto, IT Exploitation Manager for Air France says, "Previously, our firstline staff, such as ground crew, and their managers had no way to share information, making it difficult to work as a team to ensure our passengers received great customer service."
• Managers share a daily overview of ground crew schedules and responsibilities in OneNote that are stored in Microsoft Teams, and staff add these notes during the day so that everyone from check-in to boarding gate can work better together to guarantee a seamless passenger loading process.
• Gilles Gateau, Executive Vice President, Human Resources, at Air France states that “Today, we are one of the leading airlines in terms of the tools that we make available to our employees. With our mobile work environments built on Office 365, it’s easy to see how global collaboration improves operational performance and drives future opportunities.”

HELSINKI UNIVERSITY

• With collaboration and communication at the core of teaching profession, The Viikki Teacher Training School at the University of Helsinki chose Microsoft Office 365 and its collaboration features such as Teams, to empower collaboration between students and their teachers.
• Jani Kiviharju, Mathematics and ICT teacher at the Viikki Teacher Training School reports, "“With Teams and OneNote, there’s finally a great way to share and distribute materials that have been used in class, and it’s easier to continue with things where we left off.”
• The University of Helsinki is also preparing today's educators as one of the world's leading educational institutions, with the expertise and tools they will need to keep up with the technological knowledge of future student generations.

RESEARCH STRATEGY

Team Users — Who They Are and What They Do

• Air France employees who provide check-in and boarding services use Microsoft Teams to stay connected with colleagues in the field. Managers create a daily summary of schedules and employees update these notes during the day so that everyone from check-in to boarding gate knows what is happening at any given point in time.
• Beiersdorf is a skincare company with 19,000 employees who use Microsoft Teams while working around the globe. NIVEA Creme is its leading brand and is sold in more than 200 countries. Each region has its production facilities, distribution centers and executives. Each country has variations in language, culture and local preference.
•  Teachers-in-Training at Helsinki University in Finland use Teams to collaborate with their peers and their professors.
• Located in Germany, ProSiebenSat.1 Media SE is an independent media company with a strong presence in television and digital markets. Its employees use Microsoft Teams to collaborate with European centers from anywhere at any time on any platform.
•  UK telecom provider TalkTalk uses Teams to enable flexible working locations that allow its employees in Manchester, London, at home and on the road to work together seamlessly.
• Teachers use the version Teams for Education to create and distribute lesson content, to archive and reuse lessons and email parents.
• General Motors employees use Teams to connect "across geographical and organizational boundaries through a single place to access all the conversations, files, and content."

Where are They Located

•  Ninety-one percent of the Fortune 100 companies currently use Microsoft Teams.
• It is in 181 markets and has support for 44 languages with more to come.
• The users are located in almost every country. See below for more information.

How Many are There

• In March 2019, Microsoft announced Microsoft Teams is now used by more than 500,000 organizations worldwide.
• This usage level is an increase from 329,000 organizations from September 2018.
•  One hundred fifty of these organizations have over 10,000 employees.
• As of July, there were 13 million daily users of Teams

Next Geographical Market

• Microsoft Teams is embedded in the Microsift Office 365 application and is, therefore, already available in all markets. The only places it is not available are in countries that have blocked internet access for political reasons. These five countries are Cuba, Iran, North Korea, Sudan, and Syria. 
•  This spreadsheet shows the list of all companies where Team's Audio conference functions are available using the country's telephone infrastructure.