Microsoft Teams

Part
01
of two
Part
01

Microsoft Teams: Case Studies

Two case studies of companies that use Microsoft Teams and integrate it with third-party applications are Air France and Helsinki University.

AIR FRANCE

  • Air France is one of the leading airlines in its standard workflow that has adopted the capacity of Office 365 and Microsoft Teams.
  • Air France staff responsible for check-in and boarding facilities are now using Microsoft Teams to connect with colleagues in the field instead of relying on radios to communicate.
  • Sylvain Goletto, IT Exploitation Manager for Air France says, "Previously, our firstline staff, such as ground crew, and their managers had no way to share information, making it difficult to work as a team to ensure our passengers received great customer service."
  • Managers share a daily overview of ground crew schedules and responsibilities in OneNote that are stored in Microsoft Teams, and staff add these notes during the day so that everyone from check-in to boarding gate can work better together to guarantee a seamless passenger loading process.
  • Gilles Gateau, Executive Vice President, Human Resources, at Air France states that “Today, we are one of the leading airlines in terms of the tools that we make available to our employees. With our mobile work environments built on Office 365, it’s easy to see how global collaboration improves operational performance and drives future opportunities.”

HELSINKI UNIVERSITY

RESEARCH STRATEGY

To provide case studies of companies that use Microsoft Teams and integrate it or have integrated it with third-party applications, we leveraged company websites such as Microsoft and technology sites such as TechRepublic. After scouring through these sources, we were able to find pre-compiled data on case studies of companies that use Microsoft Teams and integrate it or have integrated it with third-party apps. It is important to note that Microsoft Teams is an integrated collaboration platform integrated with apps such as Microsoft's online office suite Office 365, which means it is tied to other Microsoft Office applications, such as Word and Excel, as well as its cloud storage and sharing applications such as SharePoint. PowerPoint, OneNote, Planner, Power BI and Delve are also integrated with Teams. Therefore, it is evident that all companies that use Microsoft Teams have access to all these integrated third-party apps as a result. Some of these companies include Air France and ProSiebenSat.1 Media SE whose case studies have been discussed above in the key findings section.


Part
02
of two
Part
02

Microsoft Teams: User Analysis

People who use Microsoft Teams work for all sizes of organizations from local schools to large multinationals and range from senior management to the union worker on the front line. Microsoft Teams is available in all except a few countries and is used by over 500,000 companies worldwide.

Team Users — Who They Are and What They Do

  • Air France employees who provide check-in and boarding services use Microsoft Teams to stay connected with colleagues in the field. Managers create a daily summary of schedules and employees update these notes during the day so that everyone from check-in to boarding gate knows what is happening at any given point in time.
  • Beiersdorf is a skincare company with 19,000 employees who use Microsoft Teams while working around the globe. NIVEA Creme is its leading brand and is sold in more than 200 countries. Each region has its production facilities, distribution centers and executives. Each country has variations in language, culture and local preference.
  • Teachers-in-Training at Helsinki University in Finland use Teams to collaborate with their peers and their professors.
  • Located in Germany, ProSiebenSat.1 Media SE is an independent media company with a strong presence in television and digital markets. Its employees use Microsoft Teams to collaborate with European centers from anywhere at any time on any platform.
  • UK telecom provider TalkTalk uses Teams to enable flexible working locations that allow its employees in Manchester, London, at home and on the road to work together seamlessly.
  • Teachers use the version Teams for Education to create and distribute lesson content, to archive and reuse lessons and email parents.
  • General Motors employees use Teams to connect "across geographical and organizational boundaries through a single place to access all the conversations, files, and content."

Where are They Located

How Many are There

  • In March 2019, Microsoft announced Microsoft Teams is now used by more than 500,000 organizations worldwide.
  • This usage level is an increase from 329,000 organizations from September 2018.
  • One hundred fifty of these organizations have over 10,000 employees.
  • As of July, there were 13 million daily users of Teams

Next Geographical Market


Sources
Sources

From Part 01
Quotes
  • "Today, more than 500,000 organisations around the world are using Teams to collaborate across locations, time-zones, and languages, transforming the way that people work, while helping them achieve their maximum potential."
Quotes
  • "This comprehensive guide covers everything you need to know about the chat-based communication and collaboration platform Microsoft Teams."