Key Takeaways

• Most foreign patients visiting medical facilities that treat foreign patients are satisfied with services offered in different languages, including English.
• The hospitals either have English-speaking staff or use translators to serve foreign patients.
• Most of the hospitals reviewed are certified by the Japan Medical Service Accreditation for International Patients (JMIP) to treat foreign patients.

Introduction

• Center Hospital of the National Center for Global Health and Medicine is located in the Shinjuku area. The facility proactively supports foreign patients.
• In one of the reviews on Google, Anne visited Center Hospital of the National Center for Global Health and Medicine to access ear, nose, and throat (ENT) services.
• She says, “Excellent hospital for foreigners who live in Japan. Almost everyone can speak English, they have forms and signs in English and other languages.” According to her, accessing services in English offered the needed convenience.
• Although Anne found the cashier lines to be overly long, she as generally satisfied with the services offered.

• Another customer called Mali S chose Center Hospital of the National Center for Global Health and Medicine because of the availability of yellow fever vaccination. He observes that the hospital makes a thorough background check of the patient.
• Mali S was satisfied with the services offered. She notes that the doctor at the travel center was polite and kind. He also spoke excellent English.
•  Spencer Harrison also visited Center Hospital of the National Center for Global Health and Medicine and noted his satisfaction with the medical services offered.
• He visited the facility for tests and diagnosis. Spencer notes that the staff, through English translators, helped him through the process. They also helped with claiming travel insurance. Doctors were ready to help him understand treatments.  
• Another patient called AA visited Tokyo Metropolitan Hospital. The facility accepts foreign nationals living in the Hiroo neighborhood.
• AA visited the facility because he had an issue while on transit to Tokyo. He notes that many hospitals in Tokyo rejected him because he speaks only English and French. However, Tokyo Metropolitan Hospital accepted, understood his problem, and did a good job to fix it.
• AA was satisfied with the medical services offered. He notes that the staff were kind to him.
• Helio Ciffoni visited IUHW Mita Hospital after a referral by a clinic he had been receiving services from for a long time. He was satisfied with the overall services received.
• According to Helio, the facility provides services in English, has high quality and technology equipment, physical rehabilitation, and high concern for inpatient wellness.
• Aaron visited NTT Medical Center Tokyo for a medical emergency through a referral by another clinic. The facility is accredited to accept international patients.
• Aaron notes that the staff could speak English. He particularly identifies a specific doctor who went above and beyond to address his medical concerns.
• Aaron was very satisfied with the services offered- “I would give six stars just for Dr. Hayashi's commitment if I could.”
• Aston Bridgman has been visiting NTT Medical Center Tokyo for many years. He notes his satisfaction with the services, especially because of the welcoming staff, the availability of materials in English, and the highly professional medical staff.
• He notes, “You’ll also appreciate the automation that makes the admin all very quick and efficient.”