Manager Coaching and Career Conversations

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Part
01

Manager Coaching and Career Conversations

Manager coaching is important for engaging employees, which affects profit, customer outcomes, productivity, and absenteeism. Coaching also are important for employee retention, morale and self-confidence, and to guard against burnout. Case studies for Google's Project Oxygen and the Centennial Municipal Government were also included to support how manager coaching is important for companies.

FINDINGS

CASE STUDY 1: GOOGLE'S PROJECT OXYGEN

CASE STUDY 2: CENTENNIAL MUNICIPAL GOVERNMENT

Sources
Sources

Quotes
  • "The findings also showed nearly 9 in 10 workers (89%) agree that office pools help build better team camaraderie and 58% completely or strongly agree."
  • "research indicates that the short-term distraction is outweighed by the boost to employee morale (73%), engagement (79%) and satisfaction (84%) in the long-term."
  • "coaching helps improve self-confidence and morale; 80% of professionals who received coaching reported an improvement in their self-esteem, and 63% saw a positive change in their overall wellness."
Quotes
  • "Coaching helps individuals work on behaviors that will guard against burnout. According to a 2017 study by Kronos, “[N]early half of HR leaders (46 percent) say employee burnout is responsible for up to half (20 to 50 percent, specifically) of their annual workforce turnover.”"
  • "Employees of companies with strong coaching cultures are more engaged than those at organizations who do not. That’s 62% vs. 50%, respectively, according to a joint report between Human Capital Institute and the International Coach Federation."
Quotes
  • "As of December 2016, 87% of talent leaders thought employee retention was critical to their strategy."
  • "One study conducted by Deloitte in 2016 found that millennials planning to stay with their employer for more than five years were twice as likely to have a mentor (68%) than not."
  • "There are some major benefits to mentoring circles, including expanding a company’s knowledge base, helping colleagues understand possible career paths, building relationships and encouraging problem-solving."
Quotes
  • "The majority of the U.S. workforce (51%) is not engaged, according to Gallup's State of the American Workplace report. "
  • "Business or work units that score in the top quartile of their organization in employee engagement have nearly double the odds of success (based on a composite of financial, customer, retention, safety, quality, shrinkage and absenteeism metrics) when compared with those in the bottom quartile. Those at the 99th percentile have four times the success rate of those at the first percentile"
  • "highly engaged business units realize a 41% reduction in absenteeism and a 17% increase in productivity. "
  • "In high-turnover organizations, highly engaged business units achieve 24% less turnover. In low-turnover organizations, the gains are even more dramatic: Highly engaged business units achieve 59% less turnover."
  • "Highly engaged business units achieve a 10% increase in customer ratings and a 20% increase in sales"
  • "When taken together, the behaviors of highly engaged business units result in 21% greater profitability."
Quotes
  • "Engagement is a key driver of business performance and yet over 85% of employees report being not being engaged"
  • "Employees are 3x more likely to be engaged when they have regular and meaningful conversations with their managers. More engaged teams deliver key bottom line metrics in the areas of customer satisfaction, profitability, productivity, and absenteeism."
Quotes
  • "The good news is that managers can improve their coaching skills in a short amount of time (15 hours), but they do have to invest in learning how to coach in the first place"
Quotes
  • "A manager's emotional response is contagious, too, so if the manager is disengaged, disengagement cascades down to the team -- in fact, Gallup analytics find that 70% of the variance in workgroup engagement is caused by managers."
  • "Actively disengaged employees cost the U.S. economy $483 billion to $605 billion each year in lost productivity. "
  • "So, perhaps it's not surprising that the engagement rate of U.S. employees, 34%, seems to mirror the engagement rate of managers, 35%"
Quotes
  • "Employees who strongly agree that their manager holds them accountable for their performance are 2.5x more likely to be engaged."
  • "Managers account for 70% of the variance in employee engagement."
  • "Employees who receive daily feedback from their manager are 3x more likely to be engaged than those who receive feedback once a year or less."
Quotes
  • "Engagement results skyrocketed from 4.02 to 4.50 in one year, placing the City of Centennial in the 98th percentile for employee engagement, according to Gallup's database."
  • "Employee turnover shrank from 42% to 1%. "
  • "City leadership offered strengths coaching sessions to all employees."
  • "Managers implemented a strengths-based performance review structure, where previously there was none"