List of Awards and Speaking Engagements

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Executives Topics of Expertise (1)

Jaime Dimon talks about unemployment efforts, wealth inequality, and employee development while Satya Nadella focuses on innovation, company culture, and positive leadership. Donna Morris' interviews and articles cover diversity, customer experience, and employee retention.

Jamie Dimon

1. Unemployment

  • J.P. Morgan Chase's CEO, Jamie Dimon, often talks about the unemployment situation in the country and the future of the jobs market.
  • He has written articles covering topics like the unemployment faced by U.S. service members when they return home, and the importance of creating job opportunities to benefit the economy, businesses, and communities.
  • He has also talked about job opportunities and employment in interviews, like the one with Fortune Magazine about the future of job hunting and how skills are becoming a bigger differentiator than degrees.

2. Wealth Inequality

  • One of his topics is the wealth gap between middle-class employees and high-class workers.
  • In a recent interview with CNBC, he said "The wealthy have been getting wealthier too much, in many ways. So middle-class incomes have been kinda flat for maybe 15 years or so, and that’s not particularly good in America."
  • This topic was part of the company's initiatives, as it was explained in his article "Why We’re Giving Our Employees a Raise."

3. Employee Development

  • Employee development through training and skills education is one of the topics Dimon writes about and is an important aspect of being a J.P. Morgan Chase employee.
  • The topic of development and education, particularly of work skills has been covered by Dimon in multiple occasions, focusing on the importance of investing in employees, how investing in employee education can solve problems in the economy, why investing in training is part of a leader's role, developing skills in Colorado's Youth, etc.

Satya Nadella

1. Innovation

  • Satya Nadella, CEO of Microsoft, is known for his desire to transform and evolve, he often covers articles focused on these.
  • Some of his articles explore his point of view on Microsoft's changes, such as the desire to reinvent their productivity model, digital transformation, reinventing business model, and promoting innovation programs.
  • He also discussed his vision about the importance of pushing for innovation in an interview with McKinsey.

2. Company Culture

  • Since he took control of Microsoft in 2014, Nadella has fought to transform the culture of the company.
  • As he explained in a conference held in San Francisco, he took the company after Microsoft acquired Nokia. Integrating both companies and employees under the same roof was one of his first tasks.
  • Microsoftworks with different lines of business, products, and brands, this led the company to face rivalry, not only with its competitors but also between Microsoft's departments.
  • His decision to partner with Apple for iPad software, and to create initiatives and projects that integrate the different areas inside the company created a culture of collaboration and healthy competition.
  • His approach to company culture has been discussed in multiple news and articles published by him.

3. Positive Leadership

  • Nadella often talks about the importance of creating leaders who care for their employees and their personal interests, and how Microsoft has applied this to their business model.
  • He focuses a lot on positive leadership and has covered this topic in different interviews and articles, including the Berret-Koehler Publishers, and his leadership model been adopted by multiple companies.
  • His positive leadership model believes that every leader must have clarity, energy, and success, and this is the model that his company follows to prepare leaders on every level.

Donna Morris

1. Diversity

  • One of the topics Donna Morris, CHRO of Adobe, talks the most about is diversity in the workplace.
  • Through her articles, she covers the importance of creating a diverse and inviting environment in the company, and how she worked to implement this in Adobe.
  • She also talks about women in leadership positions, how being diverse is not enough, gender pay parity, creating a workplace where everyone feels welcome, etc.
  • She has also shared Adobe's strategy for a multi-generational workplace and the benefits of having employees from different age ranges.

2. Customer Experience

  • As the executive vice president of customer and employee experience of the company, Morris redesigned her role and worked hard to create a culture focused on the people.
  • She talks at length about how customer experience is directly impacted by employee experience and how by working on the second, the results that Adobe obtained were great,
  • As part of her customer experience strategy, she reinvented the approach to the customers, locations, subscription model, and more.

3. Employee Retention

  • Donna Morris changed the review process of the company and created the Check-in program, which improved the retention of employees in Adobe.
  • Her initiative not only includes the importance of selecting the right people for the job, but also on measuring them on what's important to reduce the risk of failing, and increase the number of reviews throughout the year.
  • She also modified the compensation program of Adobe's employees and motivated them to participate more, and has talked about this on different articles.
  • Since she started managing human resources, the company's workforce has increased by 226%.

Research Strategy

To determine the topics and areas of expertise of each executive, we studied their experience and projects through their LinkedIn and company profiles; after this, we analyzed the articles authored by them on LinkedIn, in the company's websites, and topics that are often covered in their interviews. We determined the three topics that are covered more often by comparing the different sources.
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Part
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Executives Topics of Expertise (2)

Maria Martinez focuses on topics like customer success, diversity, and career development, while Jon Herstein often talks about customer success, customer retention, and leadership education.

Maria Martinez

1. Customer Success

  • Maria Martinez is the Chief Experience Officer and Vice President of CISCO and has experience in customer experience, customer success, and global success through her work with Salesforce, Microsoft, Motorola, AT&T, and Embrace Networks.
  • She spoke about the organizational, financial, and strategic journey of Customer Success that CISCO has gone through, how this model has led the company to grow, and her personal experience in the field during the conference of the Technology Services Industry Association (TSIA) and the Pulse Customer Success conference in 2019.
  • She also covered how focusing on customer experience leads to more benefits in Dublin's Technology Summit of 2019, through her "Customer-Centric Approach To Success" speech and in CISCO's San Diego and Las Vegas summits.

2. Diversity

  • As a Puertorican, Martinez has a passion for diversity and inclusion, which is a topic she often covers and is asked about. Thanks to her dedication, CISCO was named one of the most diverse companies in the world by Forbes.
  • She redefined the business model of the company making it more inclusive, as her success story explains.
  • According to her blog, she also implemented The Multiplied Effect program, which asks CISCO leaders to sponsor employees that are diverse and help them to achieve success within the company and has worked on programs to include more women and Latinas in the technology industry.

3. Career Development

  • One topic she is passionate about is career development. The Multiplied Effect program is only one of her initiatives to lead employee development.
  • She is a pioneer in the STEM program, which looks to develop current and potential employees by providing opportunities to young girls and attract them to technology and engineering careers.
  • Martinez also implemented the DevNet Automation Exchange program, an initiative that seeks to accelerate the learning process of software development, security, coding, and prepare future IT professionals.

Jon Herstein

1. Customer Success

  • As Chief Customer Officer and Senior Vice President of Customer Success of Box, Jon Herstein is passionate about customer success, having worked in similar areas in the past in Accenture, Informatica, and NetSuite.
  • He spoke about customer success and the initiatives taken by Box to achieve customer success at the Customer Success 100 Summit of 2019.
  • Herstein also spoke about customer success at the Pulse 2014 and 2018 events and how it helps drive growth within an organization.
  • In an interview with the Customer Think podcast, Herstein talked about customer delight and how companies can deliver value.

2. Customer Retention

  • As part of his business model, Herstein focuses on six pillars that he believes every CCO should have, customer experience, the voice of the customer, customer centricity, customer relationships, customer advocacy, and tough leadership.
  • He also spoke about how this model is a strategy for customer retention followed by Box and how they've become industry leaders in retention rate.
  • In the Traction Conference of Vancouver 2019, Herstein spoke about how these pillars help create happy clients.

3. Leadership Education

  • A topic Herstein often discusses is leadership education through the BoxWorks initiative, which brings innovators and leaders together to share ideas and topics and learn one from another.
  • As the leader of the initiative, he believes that this program helps leaders understand their business potential and provide the tools to improve it.

Research Strategy

To identify three topics and areas of expertise of each executive, we analyzed their experience and professional projects on their company and LinkedIn profiles, articles they've authored on LinkedIn, social media posts, articles in the company's website, and topics that are often covered in their interviews and that they are asked about the most. We selected the three top topics based on repetition across all sources.
Sources
Sources