UK Legal Sector Behavioral Trends
UK legal firms are implementing client self-service portals and virtual office spaces. 7% of UK law firms are using chats to interact with clients and 45% use it for internal operations.
UK Legal Firms — Trends
- About 60% of law firms have experienced a cyberattack. As a result, top UK legal firms are focusing on implementing IT services like cyber protection.
- UK legal firms such as Bates Wells Braithwaite are implementing IT services like client self-service portals which are automated, cost-effective, and profitable.
- Some of the UK legal firms are adopting iManage Work 10 which offers virtual office space for law firms. This, in turn, increases mobility for the firms and lawyers to work anywhere.
- Concerning IT services, around 23% of UK law firms are using web conferencing to interact with clients and 39% use it for internal operations. 7% of UK law firms are using chats to interact with clients and 45% use it for internal operations.
- 81% of top UK legal firms use Cloud file sharing for exchanging documentation.
Area of Focus
- Top UK legal firms state that technology is a challenge in the legal sector and most of them primarily focus on IT functions in the fields of HR and PMS. More than 50% of top UK legal firms also give priority to IT functions such as Risk & Compliance and Data Analytics.
- More than 50% of top UK legal firms have adopted IT services such as client collaboration tools and automated/semi-automated document production and are more likely to focus on smart contracts, artificial intelligence (AI), and blockchain solutions in near future.
- Around 65% of UK law firms stated that they increased their investment in technology in 2017 from 10% to 20%.
Global Legal Firms — Trends
- Global legal firms are also utilizing cybersecurity, virtual law firms, relationship management tools, and social media. However, they are not specific to purchase behaviors of IT services.
Information on some behavioral trends around IT products/services in the UK legal sector is not available in the public domain. There is limited information and lack of parameters to derive trends with respect to purchasing behaviors and decision-making factors for IT products/services in UK legal firms. Therefore, triangulation was also not possible.
Initially, we searched for information on behavioral trends around IT products/services in the UK legal firms with annual revenue of at least £5 million in various UK legal market reports and surveys such as PWC, Deloitte, HSBC, McKinsey, Businesswire, and others. Most of the information was focused on general technology trends in the legal sector and not specific to IT products/services or purchasing behaviors and decision-making factors to derive further.
As there are no precompiled report/survey to determine behavioral trends around IT products/services in the UK legal firms, we took different approaches. We tried to look at the top UK firms and then tried to derive the information on purchasing behaviors and decision-making factors from their websites and related publications such as Allen & Overy, Clifford Chance, Linklaters, Ashurst, and others. But, information from these top UK firms is focused on technology sector lawyers from a client's perspective and nothing relevant to their purchasing behaviors or decision-making process.
Later, we tried looking for companies which provide IT products and services for legal firms with a motto of deriving insights on client purchase behaviors in websites such as Dataprise, Oosha, EBC Group, CTS, CNS group, and Nasstar. But, these companies are mostly focused on services offered and revenue generated from legal sectors.
As our last resort, we expanded the scope of our search. We explored global behavioral trends around IT products/ services in the UK legal firms in various global legal market reports and case study websites. We also tried looking for collaboration of IT services/products across UK legal industry to derive insights on the purchase behaviors of IT products and services in websites such as PRNewswire, Businesswire, Market Watch, Mintel, Law Society, United Kingdom Bar Association, The Bar Council, Forbes, Martindale, and others. However, we only found extraneous data.