CX Consulting Market

Delivered September 23rd, 2019. Contributors: ChristianN, Praise O. and

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CX Consulting Companies - 1

Some customer experience consulting companies located within the Midwest are Price WaterHouse Coopers Advisory, McKinsey Consulting, Bain and Company as well as MaritzCx Consulting. The details have been outlined below.
PRICE WATERHOUSE COOPERS ADVISORYPWC has a reported annual revenue of $12.25 billion within the 2019 fiscal year.
The company has a reported having 60,000 employees within a 2018 research study. 
PWC provides customer centric products and services through analytical data, metrics and surveys in sectors such as healthcare, financial services and household goods. They also offer advisory services, digital risk solutions and strategy consultation for customer enhancement growth.
Pricing is provided through contacting the company directly regarding each product and service offered on the website. Once contacted, the company will go through a consultation process to determine the best possible pricing available.
The company has an office based in Chicago, Illinois.
MCKINSEY CONSULTINGMckinsey Consulting has a reported annual revenue of $8.8 billion within the 2019 fiscal year.
The company’s employee growth has extended to 30,000 persons in 2019.
The company provides services such as consulting and digital marketing to customers. It seeks to provide “cravable” products that are customer centered.
The company provides pricing solutions through three channels Price Advisor, Markdown Adviser, Promotion Advisor, Deal Advisor, Promotion Offer, and Advisor and Market Vision.
The company has offices in Illinois, Ohio, Minnesota, Pennsylvania and Missouri.
BAIN AND COMPANY CONSULTING Bain Consulting has a reported annual revenue of $3.87 billion within the 2019 fiscal year.
The company has 9,000 employees based on a 2019 research study. 
Bain Consulting offers advanced analytics, consumer data and marketing tools to provide a customer centric approach for businesses. They offer this through their data marketing techniques and digital tools.
Pricing is offered through the Bain Pricing Navigator. This is done by providing the company with a “dynamic view of workflow” and allows flexibility in completing pricing for customer engagement.
The company has an office in Chicago, Illinois.
MARITZCXThis consulting company has an estimated annual revenue of $212.5 million.
The company has an estimated 1,199 employees in a September 2019 research study.
Maritzcx provides data collection services, survey tools, mystery shopping services and digital customer experience services all with precise consumer data collection tools.
The company offers pricing and scheduling after the company has performed a product training analysis through their training dashboard. This provides an output on the specific service requirements and then displays the best price based on this analysis.
The company has locations within the Midwest regionm, including in states such as Kansas, Missouri, Michigan, Tennessee, Minnesota, Illinois and Ohio.
RESEARCH STRATEGY When conducting this study, the research team looked primarily at the official company websites of PWC, McKinsey Consulting, Bain and Company and Maritzcx. We also looked at market research channels such as Crunchbase and Craft as well as the consultation website, Consulting to obtain the top players within the customer experience consulting sphere. 

Regarding the pricing information, though we looked at various sources, we could not obtain the information requested. For all the companies listed, we looked at Analytic data companies such as Capterra, the G2Crowd and Trust Pilot but the information was not listed. The website stated that these companies do not provide their pricing information publicly, and will have to be contacted on their website in order to obtain pricing details. 

The research team also looked at Statista, Crunchbase and Entrepreneur, but did not find the pertinent details sought for. The websites provided details on each company and the services they offered as well as employee counts rather than pricing information. This could be because the company provides these details to potential clients only and will not specify their pricing information to the public. 

Another avenue we looked at was business news outlets such as Bloomberg, Forbes and Business Insider. There was information on the companies profile and their business efforts, but no specific details on pricing information. The research team provided instead, the methods potential clients need to take in order to receive pricing details on each of the consulting providers’ websites.

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CX Consulting Companies - 2

Accenture, Centric Consulting, Prophet, and Walker Information are four major customer experience consulting firms in the Midwestern part of the US. 
ACCENTUREAccenture's revenue at the end of the 2018 fiscal year was $41 billion.
The company has a total of 482,000 employees.
The customer experience solutions provided by Accenture include differentiated service experience, "customer enablement and channel integration," "service-enabling technology and architecture," "service operations and analytics," service workforce and processes, transactions, and processing.
For product pricing and inquiries, Accenture provides the option to contact them directly. They respond within one to two business days.
Accenture has offices in Chicago IL, Indiana, Ohio, Kansas, Michigan, and Minnesota, among others.
WALKER INFORMATIONWalker Information has an estimated annual revenue of $49.1 million.
It has between 51-200 employees.
Walker Information provides customer experience strategies, customer and employee insights. It drives action and results by implementing action initiatives. It also uses technology and tools to accelerate CX strategies.
Walker Information provides the option to contact them directly for further information about their products and pricing.
The company's headquarters is located at 8940 River Crossing Boulevard,
 Indianapolis, Indiana.
PROPHETProphet has an estimated annual revenue of $120 million.
It has between 201-500 employees.
Prophet offers "end-to-end experience strategy, touchpoint design, service design, and product creation" services.
To receive information about Prophet's product pricing, the company provides the option to contact them directly.
Prophet has an office located at 564 W Randolph St., Suite 700, Chicago, Illinois.
CENTRIC CONSULTING Centric Consulting has an estimated annual revenue of $144 million.
It has 702 employees.
Centric Consulting's customer experience and design services include strategy & business design, customer innovation, and digital channel build.
Centric Consulting provides the option contacted directly, to obtain information regarding their product pricing.
Centric Consulting has offices located in Chicago, Indiana (Indianapolis), Ohio (Columbus and Cincinnati), and Missouri (St. Louis)
RESEARCH STRATEGYWe began our research by doing a general search for CX consulting companies in the Midwest and found some companies which had offices in that region. We then cross-referenced them with the companies identified in the previous report to ensure that there were no repetitions. After identifying four such companies, we proceeded to fulfill the requested details. We were unable to find official company reports stating the revenues of three of the companies. As such, we resorted to using the record provided by a third-party site, Crunchbase. We found the 2016 revenue for Centric Consulting from Inc. but used Crunchbase's estimate to ensure uniformity with the revenue estimate for Walker Information and Prophet. We leveraged company reports and the LinkedIn databases of the companies to provide the number of employees.

All four companies did not provide any information regarding their product pricing. Instead, they provided contact forms with which to contact them directly for such information. As such, we have provided links to the same. Regardless, we researched data analytics companies such as Capterra, the G2Crowd, and Trust Pilot to obtain the product pricing. We also checked business media outlets such as Business Insider to see if any information regarding the pricing of the solutions for any of the requested companies might be documented. However, this information was unavailable. As such, we concluded that the companies did not wish to disclose the pricing of their products and would only provide such information upon direct contact with them. We ranked the companies by revenue.

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CX Consulting Companies - 3

Capgemini Consulting, Tata Consulting Services, Cognizant Technology Solutions, and Deloitte Consulting are four major customer experience consulting firms operating in the Midwest. 

CAPGEMINI CONSULTINGThis is a customer experience consulting firm with an estimated revenue of $15.42 billion. 
The company now has 213,470 employees.
The consulting firm provides various customer experience services. These include E-commerce strategies, omni-channel capabilities, UX design & UI/visual design and Branded experiences.
Capgemini allows potential clients to write to any of their experts listed on the website. The experts will provide details on the specific service they provide, and from there, the client will be able to negotiate pricing with the company.
They have offices in Illinois, Ohio, Missouri, and Minnesota.

TATA CONSULTANCY SERVICESThis customer experience consulting firm has an estimated revenue of $14.9 billion.
As of June 2019, the company had 436,641 employees. 
Tata Consulting provides services that include IoT, which provides generated performance data to enhance the customer experience. The firm also offers Customer Intelligence Insights which help provide captivating experiences customers are seeking.
Potential clients are able to navigate the contact us page of the website in order to receive immediate consultation and pricing information. Another option is using the Connected Intelligence Data Lake service to receive a free 30-day trial of a service. If suitable, the client will be able to negotiate pricing with a consultant.
Tata Consulting currently has offices in Ohio and Illinois.

COGNIZANT TECHNOLOGY SOLUTIONSCognizant Technology Solutions’ estimated revenue of $14.8 billion.
The company has 288,200 employees as of June 2019. 
Cognizant Consulting offers Artificial Intelligence systems to record insights for customer experiences. They also have 'Go Asset Light' application which allows for testing of products which tries to suit customer needs. Finally, it offers Edge computing which provides digital infrastructure to keep the pace of customer demand.
Pricing is available through a contact button located on each offered service or product the company provides. From there on, the client will choose their preferred service. At that point, the price can be negotiated.
The company has offices in Illinois, Indiana, Iowa, Missouri, and North Dakota.

DELOITTE CONSULTINGThe company has an estimated revenue of $13.3 billion.
Deloitte has 312,028 employees based on a May 2019 research study. 
The consulting firm offers digital marketing, consulting services, and M&A services for amplified customer experience and data collection within the consumer industry for clients to streamline their marketing practices.
Deloitte offers pricing arrangements and consultation through two options on its website. These are the contact form and a telephone number where potential clients can reach out to the Deloitte company and speak with a consultant directly. 
The consulting firm has offices in Iowa, Illinois, Michigan, Ohio, and Wisconsin. 

RESEARCH STRATEGYWhen conducting this study, the research team looked primarily at the official company websites of Capgemini Consulting, Tata Consultancy Services, Cognizant Technology Solutions, and Deloitte Consulting. We also looked at market research channels such as Craft and the consultation website, Consulting, to obtain the top consulting firms within the customer experience consulting sphere. 

When seeking the pricing information, though we looked at various sources, we could not obtain the information requested. For all the companies listed, we looked at Analytic data companies such as Capterra, the Go2Crowd and Trust Pilot, but the information was not listed. The website stated that these companies do not provide their pricing information publicly and will have to be contacted on their website in order to obtain pricing details. The research team also looked at Marketing 91, NASDAQ and Mintel but did not find the pertinent details sought for. The websites provided details on each company and the services they offered but did not offer pricing information. This could be because the company provides these details to potential clients only and will not specify their pricing information to the public.

 Another avenue we looked at was business news outlets such as Forbes, Bloomberg, Forbes, and the Financial Times. There was information on the companies profile and their business efforts, but no specific details on pricing information. The research team instead provided the methods potential clients need to take in order to receive pricing details on each of the consulting providers’ websites. 