President Jay Mehr has led and has been involved with a number of strategic initiatives at Shaw Communications such as the Total Business Transformation Initiative; corporate and operational strategy of "Focus To Deliver" program; and Shaw's next generation Video initiatives. Jay Mehr is currently the Chairman of the Board of Directors at Contemporary Calgary and Co-Chair of the National Campaign Cabinet of Pathways to Education Canada, and both him and his wife Viviane are actively involved with charities such as Pathways to Education Canada, Banff Centre for Arts and Creativity, Arts Umbrella and Canadian Art.
Jay mehr — President, Shaw communications: Initiatives and personal details
- Jay Mehr has served as the President of Shaw Communications since March 2016. His responsibilities include looking after all operational and customer-facing areas of the Shaw Communications business, including Shaw Consumer, Shaw Business, Wireless and Supply Chain.
1) total business transformation initiative:
- As Shaw Communication's President, Jay Mehr led and was involved with the companies enterprise-wide Total Business Transformation Initiative, which is designed to reinvent its operating model in order to better reach the consumer and business changing tastes and expectations.
- Under a multi-year initiative, they offered ‘Voluntary Departure Program’ to the 6,500 employees from Shaw and Freedom Mobile, with a generous undisclosed package. The company expected 650 or 10% of employees to accept the offer.
- At the end of the first phase of the multi-year initiative, about 3,300 employees accepted their "Voluntary Departure Program", representing 25% of Shaw Communications' total workforce.
- Cost savings that will be achieved through the Total Business Transformation Initiative, specifically the Voluntary Departure Program, is projected to be about $140 million in fiscal 2019.
2) "Focus to deliver" program:
- Jay Mehr has led the corporate and operational strategy on Shaw Communications' "Focus to Deliver" program, which they adopted in 2014, transforming Shaw's way of planning, organizing and executing their business in order to achieve their corporate and operational strategy.
- The "Focus to Deliver" program was designed to enhance Shaw's efficiency and growth potential by making sure that business decisions follow a customer-centric criteria. The outcome is having all aspect of their operations, which includes resource allocation, are prioritized for the impact on Shaw's valued customers.
Some changes brought by the adoption of "Focus to Deliver" by Shaw Communications in 2014 are:
- Realignment of cable and satellite operations to current Consumer and Business Network Services divisions in order to improve overall efficiency and growth as the leading network and content experience company in Canada.
- Formation of a single Technology and Network Operations team from the combination of their IT and Engineering teams, to ensure greater efficiency and effectiveness in adapting leading technology, in order to provide customers leading technology.
- Eliminated approximately 400 management and non-customer facing roles, as a result of restructuring, with investments in supply chain, marketing, pricing, procurement, network architecture and next generation products.
- In 2015, Shaw realigned its customer care operations to centralize the expertise, knowledge, training, management and other processes of the Consumer division around seven Canadian centers of expertise.
- Also in 2015, Shaw Communications' Focus To Deliver program was the driver for their ongoing progress in realigning its team compensations with both corporate performance and individual performance, by enhancing its training and development for their teams and leadership effectiveness programs for current and future leaders.
- The adoption of the Focus To Deliver program also led to developments in the company, such as the roll out of about 90,000 new WiFi zones in 2017 because of a network overhaul, the launch of Comcast's next generation cloud based X1 capabilities through FreeRange TV and BlueSky TV, the sale of Shaw Media, and the purchase of Freedom Mobile.
- Shaw's adoption of the Focus to Deliver program, led to a reduction of subscriber churn, and slowed customer losses.
3) next generation video initiative:
- Jay Mehr also led the strategic initiative of Shaw Communications for the next generation video platforms to reinvent Canada's video experience.
- In 2015, they abandoned the IPTV project to begin a technical trial partnership with Comcast's next generation cloud based X1 platform, and made Shaw the first company in Canada to capitalize on the cloud technology to bring seamless customer experience across multiple screens and devices, in and out of customer's homes.
- In 2016, Shaw Communications continued to provide next generation video products to their customers through the launch of its FreeRange TV, a cloud-based X1 platform that's considered a market-leader with over 210,000 account activations in January 2016, and more than 360,000 unique devices uses in March 2016.
- They also launched FreeRange TV Web access in April 2016, a continued progression of the next generation Comcast video road map, by extending the FreeRance customer experience from wireless mobile devices to other connected devices such as SmartTVs and laptops.
- In the second half of 2017, Shaw Communications launched the Shaw BlueSky TV, powered by Comcast's next generation X1 platform, which provided momentum to its video operations, fueled by greater choice and leading technology.
- Shaw is the first company to deploy the next generation video X1 platform in Canada, and its BlueSky TV brought features such as integrated Netflix, voice-controlled remote, and advanced search, which provides a unique video experience to Shaw's customers and has set a high standard in TV viewing in Canada.
- In 2018, Shaw continued its innovations and growth by introducing the integration of YouTube and YouTube Kids apps into its BlueSky TV platform, and the launch of their first 4K ready set top box for access to Netflix 4K.
- President Jay Mehr holds a Bachelor's degree in Commerce from the University of Alberta.
C) charity involvement:
- Jay Mehr has charity involvement with Pathways to Education Canada, with donation range somewhere between $100,000 — $499,999.
- Pathways to Canada is a registered charity organization in the education sector, involved with reducing high school dropout rates in Canada's low-income areas.
- Jay Mehr and his wife Viviane Mehr, donated somewhere between $20,000 — $29,999 to support the Banff Centre for Arts and Creativity in 2016-2017.
- Jay Mehr and his wife, donated somewhere between $10,000-$19,999 to support the Arts Umbrella, which offers bursaries, financial aids, and free-of-charge community programs to children struggling to afford arts programs.
- In 2017, Jay Mehr and Viviane Mehr, donated over $10,000 to support the Canadian Art in 2017.
- Jay Mehr is the current Chairman of the Board of Directors of Contemporary Calgary, which began as a collaboration of visual arts partners including Institute of Modern and Contemporary Art (IMCA), Museum of Modern and Contemporary Art (MOCA) and the Art Gallery of Calgary (AGC), and contributes to a global city of choice by engaging Calgarians through the arts.
- As Chairman of the Board of Directors, Jay Mehr was involved with the Centennial Planetarium project agreement between the City of Calgary and Contemporary Calgary.
- Jay Mehr is the current Co-Chairman of the National Campaign Cabinet of Pathways to Education Canada.
E) Family life
- Jay Mehr is married to Viviane Mehr, and they have 3 sons, Emmanuel, Isaac and Josh.
- Jay Mehr's wife, Viviane Mehr, is the Founder and Owner of Viviane Art Gallery, a gathering place of artists and art lovers, located at Calgary, Alberta, Canada.
F) past career path
Jay Mehr has held roles for the past 21 years at Shaw Communications, including:
- President of Shaw Communication from March 2016 till Present date (3 years, 3 months).
- Executive Vice President and Chief Operating Officer from December 2013 to February 2016 (2 years and 3 months).
- Senior Vice President of Operations from November 2010 to November 2013 (3 years, 1 month).
Jay Mehr's other Operating leadership roles at Shaw Communications from October 1996 to October 2010 (14 years, 1 month) including: