Healthcare Food Services Sector
The top 3 Healthcare Food Services in the U.S. that specifically serve nursing homes and/or assisted living facilities are Morrison Healthcare, Unidine, and Glendale Dining Services.
1. Morrison Healthcare
- Morrison Healthcare offers "food, nutrition, and support services."
- They have 650 hospitals and healthcare systems across 1,850 locations.
- Their Nutrition Care Model offers support to nutrition professionals, helping them reduce costs as they work with patients.
- Morrison Healthcare's Patient Dining Program gives them autonomy in choosing their own meals while increasing patient satisfaction scores.
- This company offers catering services, just like a full-service restaurant. They visit patients, take their orders, and deliver to their desired venue. They do this using their MyDining software, which informs the dining associates whether the patient's order is appropriate based on their diet requirements and food allergens.
- The company also provides a "Dining On Call" option, which acts as room service for patients. This gives the patient more control over their dining experience.
TOP IN THE INDUSTRY
- Morrison Healthcare has been named the "Best Management Company Concept" by the Food Management Magazine. Furthermore, in 2019, it won the "Best Place to Work in Healthcare."
- Morrison Healthcare has been in business for 90 years, serves over 650 hospitals with 1,850 locations.
- The company has an annual revenue of $319.2 Million.
- Unidine serves the corporate healthcare and senior living industries.
- They serve 32 million meals across 200 facilities nationwide each year.
- They have 4200 team members.
- They advertise high-quality cuisine with a flexible menu that allows for customization, along with patient education and services like in-room dining
- Unidine offers an approach called 'Lead With Dining' that integrates nutrition and exceptional dining experiences that will improve patient satisfaction and clinical outcomes, enhance community leadership, and improve employee health and wellness. (Source 4)
TOP IN THE INDUSTRY
- They were named Rodale 100 in 2015, ranked #14 on Food Management's Top 100 List in 2015, and named to BBJ's Pacesetter's List.
- The company has an annual revenue of $119.4 Million.
3. Glendale Senior Dining, Inc.
- The company serves the following groups: Independent Living Communities, Assisted Living Communities, Continuing Care Retirement Centers, Skilled Nursing Homes, Drug & Alcohol Rehabilitation Centers, and Specialty Care Communities.
- They promise "fresh, quality food and skilled, caring services to for-profit and non-profit communities."
- Glendale Dining Services assisted living communities with "fresh, restaurant-inspired cuisine, resident choice and highly skilled hospitality services."
- Their menu is both fully-compliant and flexible, making customization one of their top components.
- They focus "on resident choice and engaging dining experiences with a focus on fresh food, exceptional variety and skilled, compassionate hospitality services."
- Glendale Dining Services sources local ingredients and caters to different dietary needs such as offering organic, gluten-free, and plant-based alternatives as meal options.
TOP IN THE INDUSTRY
- Glendale Dining Services has received praise from the Rockingham County Rehabilitation and Nursing Center
- Glendale Dining Services serves approximately 270,000 meals annually, employs roughly 1,019 workers, of which 553 are in New Hampshire
- Glendale Dining Services has an annual revenue of $16.4 Million.
We began by looking for the top companies in healthcare food services. We defined top as companies with the highest performance (awards, recognition and years of experience), size (number of employees, facilities, and number of served clients), and their revenue. We also chose companies that specialize in serving the healthcare food industry, thus excluding any companies that serve multiple or several industries like Sysco foods and Sodexo.
Once we determined our top list, we began looking for the information regarding each companies' price/pricing structure for their services. First, we looked for the data in each companies' official website, as well as press releases, news, and annual reports. Unfortunately, this research method did not yield any positive results. However, we were able to find quotes for each company's services.
We then looked for this information in reputable third-party sources such as Business, Health Market Industry, IBIS, Statista, Bloomberg, Reuters, and Deloitte. Based on this approach, the pricing structure for the companies' services in the list could not be found. What we found was the general industries' market value which is not necessarily relevant to the pricing structure of the top providers. We then looked for the total industry size and volume to attempt and determine the price for the services they provide. This strategy was not doable in the given time since this attempt uses broad and general data that doing a triangulation will require a much longer time.
Finally, we searched for the companies' number of clients, with the hope of triangulating the answer based on each client's spending on such services. Unfortunately, we could not gather any relevant data regarding the client's spending on such services offered by these companies. We assume that one of the possible reasons for their pricing unavailability could be due to its confidentiality for the company's competitive advantage.