Healthcare Food Services Sector

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Part
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Healthcare Food Services Sector

The top 3 Healthcare Food Services in the U.S. that specifically serve nursing homes and/or assisted living facilities are Morrison Healthcare, Unidine, and Glendale Dining Services.

1. Morrison Healthcare


SERVICES
  • Their Nutrition Care Model offers support to nutrition professionals, helping them reduce costs as they work with patients.
  • Morrison Healthcare's Patient Dining Program gives them autonomy in choosing their own meals while increasing patient satisfaction scores.
  • This company offers catering services, just like a full-service restaurant. They visit patients, take their orders, and deliver to their desired venue. They do this using their MyDining software, which informs the dining associates whether the patient's order is appropriate based on their diet requirements and food allergens.
  • The company also provides a "Dining On Call" option, which acts as room service for patients. This gives the patient more control over their dining experience.


TOP IN THE INDUSTRY

2. Unidine


SERVICES
  • They advertise high-quality cuisine with a flexible menu that allows for customization, along with patient education and services like in-room dining
  • Unidine offers an approach called 'Lead With Dining' that integrates nutrition and exceptional dining experiences that will improve patient satisfaction and clinical outcomes, enhance community leadership, and improve employee health and wellness. (Source 4)


TOP IN THE INDUSTRY

3. Glendale Senior Dining, Inc.

  • The company serves the following groups: Independent Living Communities, Assisted Living Communities, Continuing Care Retirement Centers, Skilled Nursing Homes, Drug & Alcohol Rehabilitation Centers, and Specialty Care Communities.
  • They promise "fresh, quality food and skilled, caring services to for-profit and non-profit communities."

SERVICES
  • Glendale Dining Services assisted living communities with "fresh, restaurant-inspired cuisine, resident choice and highly skilled hospitality services."
  • Their menu is both fully-compliant and flexible, making customization one of their top components.
  • They focus "on resident choice and engaging dining experiences with a focus on fresh food, exceptional variety and skilled, compassionate hospitality services."
  • Glendale Dining Services sources local ingredients and caters to different dietary needs such as offering organic, gluten-free, and plant-based alternatives as meal options.

TOP IN THE INDUSTRY

RESEARCH STRATEGY:

We began by looking for the top companies in healthcare food services. We defined top as companies with the highest performance (awards, recognition and years of experience), size (number of employees, facilities, and number of served clients), and their revenue. We also chose companies that specialize in serving the healthcare food industry, thus excluding any companies that serve multiple or several industries like Sysco foods and Sodexo.

Once we determined our top list, we began looking for the information regarding each companies' price/pricing structure for their services. First, we looked for the data in each companies' official website, as well as press releases, news, and annual reports. Unfortunately, this research method did not yield any positive results. However, we were able to find quotes for each company's services.

We then looked for this information in reputable third-party sources such as Business, Health Market Industry, IBIS, Statista, Bloomberg, Reuters, and Deloitte. Based on this approach, the pricing structure for the companies' services in the list could not be found. What we found was the general industries' market value which is not necessarily relevant to the pricing structure of the top providers. We then looked for the total industry size and volume to attempt and determine the price for the services they provide. This strategy was not doable in the given time since this attempt uses broad and general data that doing a triangulation will require a much longer time.

Finally, we searched for the companies' number of clients, with the hope of triangulating the answer based on each client's spending on such services. Unfortunately, we could not gather any relevant data regarding the client's spending on such services offered by these companies. We assume that one of the possible reasons for their pricing unavailability could be due to its confidentiality for the company's competitive advantage.
Sources
Sources

Quotes
  • "Our Nutrition Care Model brings needed resources and tools to assist nutrition professionals to manage patients safely and reduce costs in the process."
Quotes
  • "Morrison Healthcare Wins Best Management Company Concept."
  • "Modern Healthcare Names Morrison Healthcare a Best Place to Work in Healthcare – 2019."
Quotes
  • "Unidine’s Healthcare Culinary Group develops food and dining management programs with a focus on population health for patients, hospital employees and your community."
Quotes
  • "2016 – UNIDINE NAMED TO RODALE 100"
  • "2015 – UNIDINE RANKED #14 ON FOOD MANAGEMENT’S TOP 50 LIST"
  • "2015 – UNIDINE NAMED TO BBJ PACESETTERS LIST"
Quotes
  • "Unidine now serves over 32 million meals annually, operating within more than 200 facilities nationwide and employs 4200 team members."
Quotes
  • "Glendale Dining Services was founded as a division of Café Services, Inc. to bring senior living and long-term care communities creative, memorable dining experiences managed by trusted hospitality, culinary and operations professionals."
Quotes
  • "In food services for assisted living, there’s a fine balance between satisfying residents’ demands for more diverse, upscale dining experiences and providing the personalized care and nutritional quality they need to live well."
Quotes
  • "To meet growing demands for more variety and individualized services, skilled nursing homes are moving away from institutional-style approaches to food service, towards more personalized models designed around resident requests."
Quotes
  • "Delivering more choice and better quality across the long-term care continuum."
Quotes
  • "Glendale runs kitchens at 30 senior care centers in five states, including eight in New Hampshire."