Trimble Competitive Landscape
Trimble has a global footprint and has many offices that span across North America, Asia, Europe, Australia and Oceania. The company is continuously looking for ways to reach more customers, keep them engaged and using innovative technology to keep them satisfied.
- Trimble promises its customers that it’ll use innovative technology to provide solutions for transportation, transform farming, boost productivity, and improve geospatial and safety.
- It aims to provide economic breakthroughs for its customers and also help in the fight against climate change by helping them to reduce their environmental impact.
- The company has positioned itself as innovative and as “a world leader in transforming how work is done across multiple industries and professions”.
- All the solutions offered by Trimble cater to customers’ needs in a more direct way because their solutions are industry-specific.
- It serves as a connection between the physical and digital world and uses data analytics to promote productivity and sustainability.
- Trimble has customers globally, in regions such as North America, Asia, Europe, Australia and Oceania.
- The company has offices in at least 40 countries but has customers in more than 150 countries worldwide.
- Its customers are from a wide variety of industries which include Agriculture, Geospatial, Government, Rail, Telecommunications, Forestry, Field Service Management and many more.
Overall customer perceptions
- Trimble has an overall customer rating of 4.6/5 star according to Featured Customers. A breakdown of the customer reviews showed that the company has a 4.6/5 star rating based on testimonials, 4.7/5 stars based on case studies and 4.9/5 stars based on customer videos.
- In the Forestry category, customers have expressed satisfaction with various products from Trimble which has helped to make some processes easier and their overall respective businesses have seen improvements, for example, with the use of digital maps and a planning system in place.
- It has a 4.1/5 star rating on Facebook, specifically in the area of Agriculture. Customers have expressed disappointment in their customer service while two customers have expressed satisfaction in their investment returns.
- Regarding their product, one customer complained of having to spend much money to have their system working after making a purchase with the company.
- Trimble provides customer and dealer training to its customers across the various industries for which it offers products that are considered to be world-class.
- It has a wider customer base as it supplies products such as soil information system, rail solutions, imaging software, GNNS augmentation, driver logs, calibration laboratories, and geodetic control which span across industries like Agriculture, Construction and Operations, Geospatial, Natural Resources, Transportation, Utilities and Government.
- In the agriculture industry, Trimble has helped to save on cost by 30% and increase yield by 30%.
- In Construction, it has helped to reduce rework by up to 50%.
- When compared to traditional solutions, there was a 25 — 50% increase in efficiency in the Geospatial industry while in the transportation industry, fleet utilization was increased up to 30%.
- Trimble’s quality management system is compliant with ISO 9001:2015 requirements.
- It has also received numerous awards including Best Company Culture, Best Company for Diversity, Best Company for Women and Best Company for Work-life Balance among others.
- The CFForest: SilvaPRO is considered to be “a versatile, all in one application” by the Head of Forest Planning of the Forest Management Association Pirkanmaa.
- The SVP for one company thought the CFHarvest solution was “user-friendly tools for contractors to manage work orders.”
- A distribution manager believed that the CFLogistics: WSX solution helped to improve “haulage productivity and supply chain planning and execution”.
- The Trimble’s GNSS infrastructure used in geodetic control is considered to be the most advanced which gives unified control, is cost-effective, reliable, scalable and applicable to use in several areas which will result in increased returns on investments.
- Past and/or current employees have complained about lack of opportunities for growth, nepotism, “bad middle management”, and others mentioned that there are no cons working with the company “until your manager fires you".
- The company has a 3.9/5 star rating as a company to work for.
- A small percentage of employees, who reviewed the company on Comparably, complained of having to work over 12 hours per day.
- In the Construction Logistics category, products such as the TVG850 and the TVG950 are already known to have WNRO- related issues based on the company’s testing and analysis.
- Customers who use products such as the CrossCheck and TFMA VIA are cautioned of the possibility to still experience some issues, although the products are classified as compliant.
- In the Geospatial category, there is the possibility of customers experiencing the inability to have their devices read network licenses for Trimble Business Center software and Trimble RealWorks survey software due to cloning as a result of some server operations.
Topline Competitor Comparison
- Trimble has and reaches a very wide customer base because it operates from offices in the North America, Asia, Europe, Australia and Oceania. However, while its other competitors might have a similar footprint, Exact Metrology operates mainly in the U.S.
- Trimble recently announced its expansion in the GNSS department where it will now use LTI Laser Rangefinders, which was not observed for its competitors (Exact Metrology, Keyence, and Leica Geosystems). This new technology will enable Trimble® TerraFlex™ field software to support “TruPulse® 200 series and 360° series laser rangefinders” remotely.
- Trimble is expanding its global Virtual Reference Station (VRS) networks footprint by claiming a better position in the Canadian and New Zealand markets with two recent acquisitions. It has acquired “Cansel Survey Equipment's Can-Net and AllTerra New Zealand's iBase networks” which enables the company to offer more as it relates to high-accuracy corrections/applications, for experts in the agriculture, geospatial or construction fields. No similar acquisitions or expansions were observed among its competitors.
To provide a competitive analysis of Trimble, we consulted the company’s website, press releases and customer tips, customer reviews and resolution sources. For additional information about customer perception and weakness in the company we looked at customer reviews in sources such as the company’s social media, and other review sites such as Glassdoor, Comparably and Featured Customers.