EY Advisory Leadership

Part
01
of four
Part
01

EY Wavespace - Overview

EY's wavespace is an innovative segment for focusing on collaboration and forward-thinking via technology.

Senior Officers

  • Some senior roles at EY wavespace include John Ward, head of emerging technology; Tamara Zimmerman, head of innovation and head of wavespace Canada; Sarah Lewin, brand/marketing/communications leader for wavespace and Alex Hutchinson, leader of wavespace Singapore.
  • It is likely the heads of each office report to the Chief Innovation Officer for their region. The Global Chief Innovation Officer at EY is Jeff Wong.
  • For example, head of the Dublin wavespace Helena O'Dwyer would report to chief innovation officer at EY Ireland, Frank O'Dea.

Services

  • EY wavespace is an innovative space for EY clients to help combine talent and technology.
  • Its services include a design studio, showcase environments for emerging technologies, workshops, labs and incubators and pop-up mobile services.

Recently Completed Projects

  • EY wavespace helped cruise company Royal Caribbean to help develop a digital-first strategy. They used wavespace's talent to develop a "shore-to-shop" customer experience model, leading to a new app, operating model and digital-first attitude.

Revenue/Growth

  • wavespace does not separate report revenue. It is under the EY umbrella.
  • However, in 2019, wavespace grew to 39 worldwide locations, implying it is a successful endeavor.
  • EY only opened two new wavespace locations in 2018, whereas 2019 saw six new locations. This, again, implies the service continues to grow. The service only launched in 2017, so this is the only growth history available.
  • Its latest wavespace location opened in Charlotte, NC in January 2020. Unfortunately, there is no further information about how many new locations are planned for the rest of the year.

Research Strategy

Information on senior executives within wavespace was not available. The program does not appear to have an over-arching command structure, as all the personnel on LinkedIn had command roles for their particular office/location. Using press releases, we concluded it was likely the head of each wavespace office reported to the chief innovation officer for their EY area/division, so then reports to the company's global chief innovation officer.

Further, it was not possible to find more than one example of recently completed projects by the firm. Its website has a short case study with Royal Caribbean, but it does not name any other projects or clients. We then check press releases, trade press and the media for other mentions of clients or projects. We also then check EY's annual report, but no additional data could be found. Similarly, revenue for wavespace is not reported by EY. EY's financial data is quite broad, and they do not give revenue breakdowns for each segment. As wavespace locations seem to operate fairly autonomous, given the reporting structure, revenue has not been compiled. We were able to give some insights as to wavespace's growth and success by examining its location expansion.
Part
02
of four
Part
02

EY’s Advisory Services - Americas

Life sciences, supply chain & operations, strategy, and IoT are some advisory/transaction advisory services created by Ernst & Young (EY) in the Americas. Gaurav Malhotra is the executive leader of EY Americas' IoT service, which enables businesses to accurately capitalize on IoT technology by linking technology, vendors and customers through a comprehensive business model. Jim Doucette is the executive leader of EY Americas' strategy service which provides strategic consultancy to help businesses reach optimal and sustainable performance by defining strategies that inspire both employees and clients. Glenn Steinberg is the executive leader of EY Americas' supply chain & operations service which helps businesses serve customers better through the use of modern technologies like data analytics, blockchain, machine learning, robotics and artificial intelligence. Ambar Boodhoo is the executive leader of EY Americas' life sciences service, which advice businesses on capital and transaction issues ranging from strategy to execution with the focus being large & complex investments

Internet of Things (IoT)

Strategy

Supply Chain & Operations

Life Sciences

RESEARCH STRATEGY

To gather some of the advisory/transaction advisory services created by Ernst & Young (EY) in the Americas, we examined its website and latest annual report for stand-alone specialized facilities dedicated to delivering advisory services in a specific area of business. This was a successful strategy as the above-mentioned services were found to meet this criteria.
Part
03
of four
Part
03

EY’s Advisory Services - EMEIA

Ernst & Young (EY) provides nine types of advisory services, which are digital, cybersecurity, risk, customer, emerging technology, strategy, technology, big data and analytics, and transformative index services. They also have transaction advisory services (TAS) that include strategy services, corporate finance, buy and integrate, sell and separate, and reshaping results. From advisory services, cybersecurity (data protection and privacy) and customer (customer experience) services were chosen, while strategy services and sell and separate were chosen under TAS.

Advisory Services

Data protection and privacy

  • Mike Maddison is EY's EMEIA advisory cybersecurity leader. Holding an MSc in Management of Information Systems from De Monfort University, Mr. Maddison has three decades of experience in cybersecurity, technology risk, and physical security. He has created transformation programs for end-users as well as risk mitigation strategies.
  • At EY, Mr. Maddison focuses on projects relating to cybersecurity in general, including managed services and strategy-related projects.
  • The services offered by the data protection and privacy team include helping organizations adopt the latest technologies and services in data security and data privacy, and aiding them in complying with pertinent regulations.

Customer experience

  • Laurence Buchanan is EY's EMEIA advisory digital leader. Mr. Buchanan, who also serves as a partner with EY and leader of EY Wavespace, has a long career in helping clients adjust to digital disruptions. Armed with an MA from the University of Oxford, he spent 10 years at SAP and five years with a number of consulting companies.
  • He is internationally recognized in the fields of digital transformation, customer relationship management (CRM), and customer experience. At EY, Mr. Buchanan focuses on AI, innovation, and digital projects.
  • Services that the customer experience team provides are client-centric solutions, and technologies that enhance the experience of customers.

Transaction Advisory Services (TAS)

Strategy services

  • Andreas von Buchwaldt is EY-Parthenon's EMEIA leader. Mr. von Buchwaldt is also a senior partner of EY-Parthenon GmbH. He holds a BBA from Koblenz School of Corporate Management at WHU and an MBA from the London Business School and ITESM in Mexico.
  • With over 20 years of strategy consulting background, Mr. von Buchwaldt has handled investment, growth, diversification, and post-merger projects, particularly in the digital and TMT industries. At EY, his focus of work is on digital projects as well as strategy, growth, and private equity-related projects.
  • Strategy services help organizational leaders maximize organizational value by crafting strategies that focus on growth, portfolio optimization, and profitability.

Sell and separate

  • The sell and separate team develops approaches in better strategic portfolio management and divestments, helps increase company value during a sale or other related ventures, and offers strategies during separation and deal closing.

Research Strategy

Our research made use of Ernst & Young's corporate website to obtain the necessary information being requested. The corporate website was found to be the only reliable source for this request. In the search, the company's advisory services and transaction advisory services (TAS) sections of the website were visited and, with the help of search engines, the specific information (general service, specific service, leader, bio, projects/focus) were chosen. Not all service types have a special EMEIA unit upon further research. Of the several that were found, four were picked: two from the nine general advisory services (cybersecurity, customer) and two from the five general TAS (strategy services, sell and separate).
Part
04
of four
Part
04

EY’s Advisory Services - APAC

People Advisory Services, Transaction Advisory Services, and Parthenon are three examples of specialized services offered in APAC and globally by Ernst & Young. Information about these three services and short biographies of the leaders is provided below.

People Advisory Services (PAS)

  • EY's People Advisory Services is an "integrated, comprehensive people-services offering" to meet the evolving global workforce's need for end-to-end people offerings. It combines the power of EY's Human Capital and People & Organizational Change and features an enhanced set of" joint people capabilities" to meet the most pertinent people-related business challenges.
  • PAS addresses complex industry issues by providing more than basic human resource services to address "clients' transformational and transactional agendas and management of evolving workforces, the changing role of HR in support of business strategy and the strategic deployment of talent". In addition, PAS helps clients gain value from "evolving and virtual workforces" and the changing roles of HR professionals.
  • Chris Price is the Global Leader of PAS, and his phone number is given to be +44 20 7951 2313. Darren Gibson is the Asia-Pacific Leader and can be reached at +61 2 9248 4970.
  • Darren Gibson has over 25 years of experience in HR at the "operational, tactical, planning and strategic levels". Darren Gibson is described to be a "global thought leader in talent management, workforce planning, industrial relations and rostering". He has a Master's degree in Human Resource Development and has authored white papers and articles about talent management, sourcing, rostering, and labor costing.
  • Gibson focuses on projects that involve "mobility and immigration, remuneration and reward, HR technology and systems, talent management, organizational performance, change management, organizational design, HR process improvement and M&A".

Transaction Advisory Services

Parthenon

Sources
Sources

From Part 03
Quotes
  • "What does it take to succeed in the Transformative Age? The nature of work is evolving fast, new generations are now dominating the workforce and we’re all being asked to adopt new behaviors — to be more innovative, more agile, more collaborative, more everything."
Quotes
  • "Whether you’re looking to expand into new markets, seize the next M&A opportunity or realize your growth ambitions by better managing your capital, EY can help you prepare. "
Quotes
  • "Mike helps clients to deliver strategic change in order to meet business objectives. He has lived and worked overseas and brings a wealth of experience to provide pragmatic solutions to complex problems."
Quotes
  • "EY data protection and privacy services and solutions are designed to help companies protect their information over the full data lifecycle – from acquisition to disposal."
Quotes
  • "“I believe that digital disruption creates both untold opportunities and existential threats for clients in every industry sector. I work with EY clients to help them navigate the difficult path of re-imagining their businesses model, customer experience and end to end operations, in order to survive and ultimately thrive in the age of transformation.”"
Quotes
  • "How you can keep pace without knowing the future customer’s expectations is one of the key questions in today’s business. We suggest balancing what works today with what needs to change for tomorrow."
Quotes
  • "“As a senior advisor, I want to help my clients navigate through the fundamental changes required to create a sustainable future for their businesses. By working with clients and teams in the highest respectful way, I try to demonstrate my view of a better working world, day in and day out.”"
Quotes
  • "As experienced advisors to the C-suite, EY-Parthenon helps you answer: How can I seize growth opportunities and competitive advantage? What are the appropriate revenue and profitability targets for my business to achieve its full potential? "
Quotes
  • "“Divesting a company or an asset can be complex and challenging, whatever size, market or location of the client. It not only affects the business, but the people who work in and around it.""
Quotes
  • "Our diverse divestiture teams help deliver full value from a divestiture, whether you are a corporate or a private equity fund, as we help you limit disruption, manage remaining cost structures and allow you to focus on future inclusive growth."