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Naming Conventions Benchmark
Key Takeaways
- Most of CX companies analyzed refer to their digital content security services as 'Trust and Safety'.
- Also, the use of the word 'Analytics' is consistent across the companies.
- On the other hand, none of the companies analyzed offer regulated & KYC services, such as legal claims management, privacy services, or KYC services.
Introduction
Information regarding the naming conventions used by Webhelp's competitors for their offerings compared to those used by Webhelp, i.e Teleperformance, Concentrix, Alorica, Sitel, Sykes, TTEC, TaskUS, and Accenture, has been populated in the attached spreadsheet/table.
Summary
- None of the companies analyzed offer regulated & KYC services, such as legal claims management, privacy services, or KYC services.
- Additionally, most of the companies did not offer specialist outsourcing solutions.
- Sykes is now part of Sitel Group®. The company announced the completion of the acquisition on Sep 2, 2021.
- TaskUS has not indicated on their website whether they offer data analytics or any specialist outsourcing solutions.
Research Strategy
For this research on the naming conventions used by Webhelp's competitors for their offerings compared to those used by Webhelp, we leveraged the information provided by each company on their website.