Benchmark for Naming Conventions

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Part
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Benchmark for Naming Conventions

Key Takeaways

  • Concentrix's services under the category of delivering exceptional moments are categorized into customer engagement, Gig services, and work-at-home. However, Webhelp does not offer a work-at-home service.
  • Concentrix claims to "support its client's customers with empathy, integrity, and knowledge at all stages of the customer life cycle."
  • Teleperformance categorizes its services under various segments, including CX management, analytics and consulting, Digital CX and AI, and specialized services.

Introduction

We have provided the requested information in the attached spreadsheet. A few selected findings have been provided below.

Selected Findings

  • Teleperformance categorizes its services under various segments, including CX management, analytics and consulting, Digital CX and AI, and specialized services.
  • Teleperformance divides its CX management services into 4 categories; back-office processing, finance and accounting, smart shoring, work-at-home, and multilingual support.
  • The company claims to "interpret unstructured data for sentiments, world-class analysis, customer segmentation, and perform smart enrichment for external and unstructured sources."
  • Concentrix's services under the category of delivering exceptional moments are categorized into customer engagement, Gig services, and work-at-home. However, Webhelp does not offer a work-at-home service.
  • Concentrix claims to "support its client's customers with empathy, integrity, and knowledge at all stages of the customer life cycle."

Research Strategy

We scoured through the various companies (Teleperformance, Concentrix, Alorica, Sitel, Sykes, Telus International, and Webhelp) to provide the requested information. The research team analyzed the service offerings for each company, identified similar services to that of Webhelp, and determined how it was named. Through this method, we were able to provide the requested information. Subsequently, we entered N/A into cells where we could not identify and similarity a company service and that of Webhelp.

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