ERP Software Support

Part
01
of two
Part
01

ERP Software Support Analysis - Part 1

Following the request for information on ERP software support service companies based in the US, columns A-C, and rows 3-5 of the attached spreadsheet, have been updated with the required information including company name, website, and revenue. While we were able to easily identify these companies, we were unable to uncover any information on the revenue for the company Square Works. We were only able to retrieve information on the estimated revenues for 3 companies which are Alta Via Consulting, Work Wise LLC and Esoftware Professionals. After an in-depth research, we could not identify other sources, especially credible ones with information on the companies actual revenues. Kindly see a description of each company identified below.

ERP SOFTWARE service providers U. S

Alta Via Consulting

Headquartered in Palos Height, Illinois this company is focused on addressing challenges faced by their customers in the areas of management, including "blueprinting", "planning", "analysis", "control" and "decision support". The company offers ERP Support Services from providers such as SAP, tackling major post-implementation pain points such as poor data quality due to rapid data migration and "poor knowledge transfer". This company was selected because they are a US company, they have a revenue of $3.29 million, and they provide ERP support services.

Work Wise LLC

Headed by its CEO and President, Wayne T. Wedell, this company is a leading ERP and CRM solutions developer headquartered in Menomonee Falls, Wisconsin . The company prides itself on being a "Customer Inspired" company aimed at prioritizing their customers, ensuring that they support them in growing innovative businesses and achieving success. Their clientele includes companies such as Henderson, Quick Cable, ToysRUs, Deco, Flomatic and IOWA Spring. Their in-house developed ERP called Work Wise ERP was developed to help customers tackle various manufacturing challenges, work smarter, make more informed decisions driven by data, "optimize supply chain management", "streamline planning and execution", "improve communication", and thrive in their business environment. This company was selected because they are a US-based company, their revenue is $1.05 million and they provide ERP support services.

ESoftware Professionals

Headquartered in Portland, Oregon, this company was established in 1987, and is said to be the "First Microsoft Dynamics NAV solution center in North America". The company who is a Gold certified Microsoft Partner is able to customize ERP solutions for its customers. They pride themselves on their ability to assist companies "streamline business processes", "achieve regulatory compliance" and "increase ROI". They provide ERP support services for Microsoft Dynamics NAV, handling challenges such as error messages, unresponsive systems, manufacturing, web services, credit card processing, electronic data interchange or system updates. Their dedicated 12-hour ERP emergency line connects customers directly to "trusted consultants", who are ready to assist customers in resolving any issues. This company was selected because they are based in the US, their revenue is $2.42 million, and they offer ERP software support services.

Square Works

Headquartered in Boston, Massachusetts, SquareWorks is a certified Oracle + Netsuite Partner, providing ERP implementation and support services to its customers. They have a vision of transforming business application services for global organizations, working with experienced partners who have over 10 year ERP experience. These partners carefully listen to the needs of each client before recommending the best solution to the client. This company is based in the US and provides ERP support services.

Conclusion

Columns A-C, and rows 3-5 of the attached spreadsheet has been updated with relevant information on EPR software support companies based in the U.S.
Part
02
of two
Part
02

ERP Software Support Analysis - Part 2

IntRODUCTION

We have created a spreadsheet with four companies that provide ERP support offerings per your request. Those companies are SquareWorks, Alta Via Consulting, Work Wise LLC, and eSoftware Professionals.

Unfortunately, despite extensive research into industry reports, company websites, and trusted media articles, we were unable to find information on bucket hours for Alta Via Consulting, Work Wise, or eSoftware Professionals, although we did learn that eSoftware Professionals bills in 15 minute increments. As such, we have entered N/A for these companies in this category on the spreadsheet. Similarly, there was little information on pricing for Alta Via Consulting, Work Wise, or eSoftware Professionals. We searched each company's website, blog posts, and trusted third party media sources, but were unable to determine a pricing structure for these companies. We also entered N/A in the spreadsheet for this information.

SQUAREWORKS

Squareworks offers NetSuite software in a variety of different bundles, along with an option for customers to customize their bundle for their needs. They have rather complete pricing information on their website and do offer bucket hours for support, which varies according to the subscription purchased.

ALTA VIA

Alta Via only offers basic information on their website as to their services, but does offer software and support. After a search of the website, we determined that Alta Via offers no information online about pricing or support options.

WORKWISE SOFTWARE

WorkWise Software offers proprietary WorkWise ERP software. This is available in 8 different suites with 45 different applications. This software is made to order and is designed for the individual user. After a search of the website, we determined that WorkWise offers no information online about pricing or support options.

ESOFTWARE PROFESSIONALS

eSoftware Professionals uses Microsoft Dynamics NAV software, which is customized for the individual user. They offer solutions for various industries. After a search of their website, we determined that eSoftware professionals offers no information online about pricing. It appears that their support services are billed in 15 minute increments.
Sources
Sources