Endurance International Group - An Analysis
Endurance International Group Holdings, Inc., a company that provides web-hosting services and cloud-based platform solutions for medium and small-sized businesses, has been struggling due to poor service delivery, lawsuits, stalk holders complaints, and shady business practices.
Endurance International Group Holdings, Inc provides various software services for non-profit organizations, small and medium-sized businesses worldwide.
1. Web- hosting services
2. Website building tools
3. Malware protection solutions
4. Cloud-based platform solutions
5. Domain registration, management, and resale services
POOR SERVICE DELIVERY
Endurance International Group makes use of their own short staff personnel despite the acquisition of new hosting businesses. Unfortunately, there is not enough staff to meet the company ever-growing customer base which has lead to lower quality service for both new and existing customers.
EIG has been plagued with several large scale outages in the recent years. The most famous was recorded on August 2nd, 2013. The outage affected millions of BlueHost, HostMonster, and HostGator customers because the company's data center in Utah went down. It affected a lot of community and web services, and has been categorized as one of the biggest outages in the web hosting industry. Customers on Twitter have been quite vocal about all the problems related to the company. A few examples include:
— "Come on, Bluehost. It’s unprofessional not to respond to customers when the server has been down for 2+ hours. Not impressed" by Ana Parfenova (@anaparfenova) posted on May 29, 2015
— "What’s happened your support team?? Can’t believe our website is down over 2 weeks. Feeling ignored. Ipage not interested. Irritating." by Dave Reel (@Reeler70) posted on January 30, 2015
— "Still down. Still nothing, nada, zip from ipage. How ridiculous! You’d think if they give a link to contact them, they’d answer it!" by A. Puog (@ByondPolitics) posted on March 25, 2014.
CUSTOMERS REVIEWS RATING
Better Business Bureau, an accredited business analysis website, rated Endurance International Group, Inc. as an A+. However, the company has a total of 95 customer reviews - 92 negative, 2 neutral, and 1 positive review - and 470 customer complaints. Endurance International Group has a Composite Score of 3.71 out of 5 stars. BBB has also warned that scammers have recently been using the name of the Endurance International Group, Inc. to send scam e-mails to trick potential victims into sending them money.
EMPLOYEES REVIEWS RATING
Glassdoor, a website providing accurate employee reviews, such as pros, cons, suggestions, and recommendations, has noted that most of the employees that are working or have worked for EIG were unsatisfied. The company was rated 3.2 stars based on 298 reviews. The biggest concerns about the company revolved around "no growth opportunity", "deteriorating management team", "challenging work environment", "no clear direction", "sketchy practices", "below average pay", and others.
A CHANGE IN THE CEO OF EIG
Endurance International Group announced in April 2017 that (EIG) CEO Hari Ravichandran is to step down following issues of lawsuits, stalk holders complaints, and being accused of shady business practices. Moreover, the company have engaged the international executive recruitment firm Heidrick & Struggles to find a new fitting CEO for the company.
Gotham City Research LLC released a report titled “Endurance International Group: A Web of Deceit” where a few issues and predictions were issued about the company:
2. EIG domains have hosted spam/malware related websites, and just recently hosted websites that support terrorism.
3. EIG has benefited from the poor services it provides its customers.
EIG has been plagued with several large-scale outages in the recent years, with the most famous being the August 2nd, 2013 outage where millions of BlueHost, HostMonster, and HostGator customers lost services. Moreover, EIG domains have hosted spam/malware related websites, and, just recently, hosted websites that support terrorism. Endurance International Group announced in April 2017 that (EIG) CEO Hari Ravichandran is to step down due to lawsuits, stalk holders complaints, and the conduction of shady business practices.