IT Employee Experience

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IT Employee Experience

With the growth of technology usage and innovation, employees that work in the IT field generally have higher satisfaction compared to other workers from different industries. However, several aspects experience a decline in their ratings compared to the same study from the previous year. About 28% of all software purchased by over 70 enterprises in the U.K. and U.S. have not been used in 90 days, whereas 6% has not been used in 30 days.

Experience and Satisfaction of IT Employees Statistics

  • On the question of whether they are willing to stay in the same company for another 12 months on a ten-point scale, tech employees gave an average response of 7.95. The cost of employee turnover could charge employers 33% of an employee’s annual salary due to several direct costs, such as hiring costs and training costs, while 43% of employees are willing to leave their current companies for a 10% salary increase.
  • 72% of tech employees revealed that they have a clear idea of how their company was performing which implied that the communication and transparency between employees and managers or their companies as a whole were pretty well.
  • Tech companies are relatively more satisfied with the support and appreciation from their companies when asked about several aspects on a ten-point scale such as: (1) how their companies support them in exploring their interests (7.69) and (2) how their companies recognize them when they do great work (7.38) compared to other industries with the scores of 7.58 and 7.03, respectively.
  • Only 51% of tech employees reported that they had a mentor at work. When asked to rate the effectiveness of their companies at offering help, they gave an average response of 7.78 compared to 8.25 for the previous year.
  • When asked to rate the effectiveness and seriousness their companies respond to and accept their feedback and suggestion on a ten-point scale, tech employees gave the average score of 7.36 compared to 7.58 from the previous year. Average responses to the question: “On a scale of one to ten, how open to change are we as an organization?” reached 7.39 points where it was statistically lower than the previous year, which was 8.00.
  • The usage of employee engagement software in IT and telecommunication companies is proven to increase employees' job satisfaction and productivity. For example, IT industries in the U.S. revealed that they had a rise of about 18% as compared to 2016.

Unused Systems in Companies

  • U.S. companies spent more than $30 billion on unused software, in which 60-73% of data collected are left unutilized.
  • 28% of all software purchased by over 70 enterprises in the U.K. and U.S. has not been used in 90 days, whereas 6% has not been used in 30 days.
  • On average, 67% of licensed educational software products are not used in school.

Research Strategy

We first began our research by looking through numerous website articles from reputable sources, such as Forbes and Qualtrics. However, our research team found that the information contained in these articles was too broad and not specific because it focused on all employees from many industries, although the IT field was also included.

Then we tried to browse through research studies and journal articles to find any data related to employees' experience and satisfaction statistics in the IT work field. Despite finding various notable information, our research team found that these studies were only focusing on particular IT companies with a small number of samples involved, and we concluded that those findings couldn't illustrate the experience and satisfaction of IT employees as a whole due to the limited sample and environment. Therefore, we attempted to seek additional statistic data that would strengthen our findings, remembering that previous findings were concentrating on employee experience from all industries. We also tried to avoid visiting software or any technology company report to prevent collecting biased information and attempted to find insights that only involved their employees as their subject.

Then we tried to browse annual employees' experience and satisfaction reports that involved IT employees in their researches, and our strategy was proven successful. However, we also still encountered problems, such as the fact that our sources were outdated (older than 24 months, but not older than 36 months) although they provided reliable information since they involved thousands of tech employees to come participating in their surveys compared to the found recent reports that mainly cover employees of all industries and the studies with fewer number of samples in limited workspace. Due to this reason, we included some insights into our findings.

We also found a report from a reputable organization that could help clients to understand better of what tech employees might need. The reason why the updated reports are currently not publicly available and readily accessed might be caused by the fact that they are placed behind paywalls, for example, such as this report.
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