COVID-19: Small Restaurants and Technology
Creator has expanded its technological solutions to include a safe and contact-free food delivery system.
- With lockdown measures in place as a result of the COVID-19 pandemic, "independent restaurants are adapting by offsetting their dine-in business with delivery, takeout and even drive-through services, where feasible."
- To keep their businesses afloat, independent restaurants and quick service restaurant (QSR) chains are leveraging technological solutions to be able to compete with their much larger nationwide counterparts and industry giants who are more recognized and have massive advertising budgets and broader access to operational technologies.
- Patronix which provides technology services to around 30,000 restaurants in the US said that in three days, the company saw the restaurant industry grind to a halt, and at the same time, try to include curbside pickup and delivery, change kitchen models to operate as ghost kitchens and make meal kits.
- With the end of dining-in due to the coronavirus outbreak, many restaurants are signing up to make use of meal delivery services such as Uber Eats, Postmates, Grubhub, and Doordash.
- According to Yahoo Finance, Grubhub is receiving 5-10 times its usual restaurant sign-ups.
- The uptick in the use of online ordering and digital services due to the global health pandemic has also led to an increase in fraud. As such, some restaurants are leveraging technology to protect their customers against the same.
- While the Mile End Deli in New York utilizes an online delivery portal that predates the COVID-19 pandemic, the owner of the restaurant Joel Tietolman included a new feature days after the restaurants in New York were shutdown.
- The feature allows customers to sponsor meals for medical professionals at the frontline during checkout.
- Creator, a restaurant chain in San Francisco that is famous for its robot-made hamburgers, has expanded its tech to facilitate safe and contact-free food delivery.
- A recent survey by TransUnion showed that 22% were targeted by digital fraud related to the COVID-19 outbreak. As such, LYFE Kitchen partnered with Olo, a mobile and online food delivery platform and Punchh, a customer engagement and loyalty platform, for their ATO fraud prevention systems.