PwC

•  PwC offers CX-related consulting and mapping for clients. However, they work closely with clients rather than relying on proprietary tools or technology.

Roland Berger

• Customer experience consulting is integrated overall into sales & marketing consulting for Roland Berger.

Strategy&

• As a PwC subsidiary, its offerings are not going to differ much from that of its parent, PwC Consulting.
• Strategy& helps clients understand and develop customer growth strategies, customer segmentation, experience strategy & design, value proposition development and digital customer insights & analytics.

Infosys

• Through its Infosys CX platform, Infosys offers four tiers of customer experience journey mapping services: unified sales experience, cross channel service, new product introduction and new product performance.
• Additionally, Infosys provides customer journey mapping workshops for clients.

KPMG

• While KPMG offers a variety of customer experience services that are tangential to journey mapping (e.g., customer experience & value management), it appears that the company's KPMG Nunwood unit is the firm's specialist in this area.
• Specifically, KPMB Nunwood offers customer insight & planning, customer experience strategy and customer experience design services using The Six Pillars methodology.

L.E.K. Consulting

• L.E.K. Consulting offers customer journey mapping services through its digital practice, specifically within its customer experience subgroup.
• Withing this customer experience subgroup, the consultancy offers a variety of relevant advisory services, including customer journey mapping, the assessment of cross-channel user experience and reviews of customer personalization impacts.
• Notably, it does not appear that L.E.K. uses a specific tool; rather, the company relies on its proprietary L.E.K. methodologies.
• Meanwhile, limited information is available through the media or L.E.K. specifically related to both its customer experience journey mapping process or past clients.

Deloitte

• Deloitte's customer experience journey mapping capability resides within its larger digital practice.
• Specifically within this larger area of expertise, Deloitte offers its DigitalMIX tool and related sub-services of the customer's journey and the marketer's journey.

Gartner

• Gartner's customer experience journey mapping capability resides within a much more narrow consumer strategy practice.
• While this CX strategy practice sells many tangentially helpful services, the only offering that is clearly relevant to journey mapping is Gartner's specific journey mapping service.

IBM

• Leveraging its IBM Journey Designer tool, IBM offers a variety of customer experience journey mapping services, including customer journey mapping, channel management and customer experience timeline views.
• Notably, IBM and its proprietary tool appears on a variety of lists that feature the best CX journey mapping tools available.
• Meanwhile, although neither IBM nor IBM clients have publicly discussed specific trials of the IBM Journey Designer tool, IBM has a variety of Fortune 500 clients including Anthem and Whirlpool.

Bain & Co.

• The company offers CX related services, which include customer journey mapping, consumer insights, CX transformation, touchpoint identification, automation, and customer experience design.

Cisco Systems Consulting

• The proprietary customer experience tool of the company is called Cisco CX, and the company offers CX related services including CX transformation, automation, journey mapping, CX analytics, experience design, and optimization.

Boston Consulting Group

• BCG does not have a proprietary customer experience tool as they have their unique program to approach the end-to-end digital journey of their clients. The company offers customer journey mapping, digital customer insights & analytics, and customer experience transformation under their CX solutions.

Zendesk

• Through Zendesk’s customer journey tool, Zendesk Explore, the company offers its clients the means of obtaining a deeper understanding of both their business and customers with features such as customer analytics and omnichannel analytics. Zendesk also provides curated services for businesses to “transform their CX operations”.

SugarCRM

• SugarCRM’s Sugar Customer Journey Solution helps companies map each customer’s journey through a sequence of stages based on “a progression of activities”. The company’s Sugar Customer Journey Solution is fully integrated to allow both technical and non-technical professionals to work with ease.

Autopilot

• The company’s Customer Journey Map software includes features such as customer journey mapping, customer interaction automation, and marketing operations automation. Other customer experience journey mapping services provided by Autopilot are customer journey insights and customer segmentation.

Accenture

• Accenture’s proprietary technology, Customer Experience Engine (CXE), is known to be a powerful tool with a centralized architecture that provides seamless integration across several platforms such as marketing, sales, and social. Accenture also offers CX processes and CX mapping services such as customer-centric marketing services, immersive experience services, experience design and optimization, design-led strategy, and platform strategy and architecture services.

SQM Group Inc.

• Special Tools/Technology: mySQM™ CX Insights Software Platform.
• CXJM Services Offered: Interaction perception surveys, Touchpoint transaction surveys, and CX journey mapping face-to-face interviews.
• Press/Articles/Coverage: "CX Listening Posts for Journey Mapping and CX Journey Mapping Best Practices."

Maritz CX

• Special Tools/Technology: The MaritzCX Platform.
• CXJM Services Offered: Journey Map from Client’s Perspective, Qualitative Employee Evaluation, Qualitative Customer Validation, Quantitative Customer Validation, Blueprinting Internal Influences, Customer Relationship Study, and Journey Map of Another Product/Segment.
• Press/Articles/Coverage: "MaritzCX Rolls Out Major Platform Updates to Its 1.7 Million Enterprise Users and The MaritzCX Platform: The World’s Best Customer Experience Technology Platform."

Walker

• Special Tools/Technology: None.
• CXJM Services Offered: CX Initiatives Outcomes, Innovation, and Workforce Engagement.
• Press/Articles/Coverage: "Customers of the Future of B-to-B Customer Experience and Walker CX Solution for B2B Companies."

Cloudcherry

• Special Tools/Technology: CloudCherry Data Security, CloudCherry API, and CloudCherry CEM Open API Explorer.
• CXJM Services Offered: "In-Product Customer Journey Map, Micro Journeys, Data Visualization, Customer experience performance by journey stage, Recommended Goals, 17+ Channels, Complete Journey Customization, and Customer Journey Mapping Consultation."
• Press/Articles/Coverage: "CloudCherry vs Genesys Customer Experience Platform Comparison Chart and Pros and Cons of CloudCherry: Analysis of a Popular Customer Experience Management Tool."

TTEC

• Through the TTEC Digital, TTEC offers some services related to customer experience journey mapping (CXJM) including customer experience journey mapping, CX strategy & digital consulting, CX analytics, automation and AI, learning and knowledge, contact center software and omnichannel orchestration.

Medallia

• Medallia's Experience Data Platform (XDP) supports customer experience mapping & management, action intelligence, text analytics, online experience management, journey mapping, and data integration.

Quadient

• Quadient offers CXJM related services such as customer journey mapping, customer communications management (CMC), customer experience management, customer data management, and communications design.

Heart of Customer, LLC

• Heart of Customer LLC offers customer journey mapping, customer experience management, customer journey training, customer experience surveys, CX interviews, and employee & customer engagement.

SuiteCX

• SuiteCX offers customer journey mapping, CX assessments, and applied CX services through the company's SuiteCX tool.

McorpCX

• McorpCX offers a variety of customer experience journey mapping services in the areas of creating customer understanding (e.g., persona development) and improving customer experience (e.g., journey maps) through their Touchpoint Mapping tool.

Strativity Group

• Specifically related to customer experience journey mapping, Strativity Group provides customer journey mapping consulting, customer journey insights, customer journey management, and journey management education services.

Foresee

• In conjunction with its ForeSee CX Suite tool, Foresee offers CX analysis and usability services.

TandemSeven

• TandemSeven organizes its customer experience journey mapping services into three categories: customer & user research, journey mapping, and prioritization & roadmapping.