In the past 10 days, Carfax announced that its service shops have implemented creative safety/preventive strategies including "white-glove pick-up and drop-off options." Carfax's Public Relations Director said that the stay-at-home order has caused significant drops in retail sales of used cars, but there is nothing specific to the recent negative economic impact on the company. Also, Carfax has only made one statement in the past 10 days.
- Carfax has not made any press statements/releases since February 26, 2020, and its blog focuses primarily on automotive advice and news. A search through the public domain for any statements from media resources and third-party sites did not provide any relevant information.
- On April 28, 2020, Carfax announced on its Facebook and LinkedIn profiles that its service shops nationwide have "implemented creative strategies to help keep their employees and customers safe, such as white-glove pick-up, and drop-off options for those who need essential work done on their vehicles."
- In an interview with MotorWeek on April 28, 2020, Carfax's Public Relations Director Emilie Voss discussed the impact of COVID-19 on the used car industry and the expected changes in the future. She mostly provides information on the economic impact of the pandemic on the used car market (the market in which Carfax operates), with almost no mention of Carfax.
- Voss said that pre-COVID-19 2020 was "shaping up to be a record year" for the entire used car industry. However, the stay-at-home order has caused significant drops in retail sales and dealers have been forced to close "the sales side of the business" in most states.
- Voss also reported that they have been seeing some positive trends on the consumer side as customers are still looking to buy from their listings. She also said that they have seen "customer-dealer connections reach pre-COVID-19 levels" in the last few days.
- Voss adds that while it may be difficult to predict how the pandemic will affect their business and the overall used car market, there might be an influx of newer used cars in the market in the coming four to six months as many vehicles come off lease, which would mean lower prices. However, prices of used vehicles aged less than three years may go up in the next two years since the pandemic has impacted manufacturers' ability to produce new vehicles.
- Carfax, Inc.'s Carfax for Police introduced virtual events on how Carfax's data can be of help the police. The first webinar was held on April 30, 2020, for the benefit of the New York police, and the second targeting Florida police is scheduled for May 5, 2020. These are the only signs of the company's current innovation based on a review of the company's website, communication portals, social media channels, and the public domain.
- On April 28, 2020, Carfax posted on its social media accounts that its service shops have implemented creative safety/preventive strategies including "white-glove pick-up and drop-off options."
- Additionally, Voss made some statements on how dealers are adopting to the current situation in an attempt to meet customer needs. In the first weeks of the stay-at-home period, they started offering online financing and shopping experience. Also, dealers are only accepting scheduled showroom visits, making home deliveries, and going to owners' homes to service vehicles.