Wellnow Urgent Care

• Wellnow Urgent Care is present in 38 locations in the United States.
• The organization has no medical group affiliations or hospital affiliations.
• Wellnow Urgent Care operates from its base in Jamestown, New York and covers a market territory which includes Western and Central New York, Ithaca, Cicero, Fairmount Big Flats, and Fayetteville.

Basic Services & Value Added Services

• The essential services offered by Wellnow Urgent Care include treatment for illnesses, walk-in physicals, immunizations, x-ray & diagnostics, and injuries, and.
• Value-added services of the health care providers include occupational medicine services such as Asbestos clearance, Audiograms, Blood testing/Titers, Breath alcohol test, and Chest X-rays.

Hours of Operation

• Wellnow Urgent Care hours of operation is dependent on the location.
• All of their locations are open for seven days in a week from 8:00 a.m. – 8:00 p.m., 9:00 a.m. – 9:00 p.m., or 9:00 a.m. – 10:00 p.m. Monday through Friday.
• During weekends (Friday and Saturday), the offices work from 9:00 a.m. – 4:00 p.m., 9:00 a.m. – 6:00 p.m., or 8:00 a.m. – 5:00 p.m. depending on the location.

Mass Media Presence

• The healthcare provider is present on social media channels such as Facebook, Twitter, and LinkedIn.
• They have an active participation and media presence on Facebook and LinkedIn, where they post news updates and other necessary information to their followers.
• Wellnow Urgent Care has 6,926 followers on Facebook and 1,577 followers on LinkedIn.
• Wellnow also uses its website as a mass media tool on which it has the news section for posting recent and updated occurrences in the organization.
• They also make use of the Wellnow blog for dissemination.
• Another mass media presence of Wellnow is in the WellNow Cares Community Program.
• Trusted mass media sources such as Forbes and Business Wire also publishes articles about Wellnow.

Types of Insurance

•  Wellnow Urgent Care accepts most types of insurance.
• A list of the insurances accepted by the Health Care providers includes New York & Illinois Insurance and network association insurance carriers from MagnaCare, ACPN, USA MCO, MultiPlan, MVP, and Three Rivers.

Cost for Non-Insured Patients

• All urgent care locations provide affordable rates for self-pay patients without insurance.
• They also offer secure & convenient methods to pay bills for self-pay patients.

MedExpress

• MedExpress operates about 250 centers in 19 US States.
• The organization hours of operation are 8:00 a.m. – 8:00 p.m. daily, including weekends.
• MedExpress has no medical group affiliations or hospital affiliations.

Basic Services & Value Added Services

• The core services offered by MedExpress include treatment for illnesses, wellness and prevention services, and injury treatment.
• The value-added services of MedExpress are work-related (employee) services which include workers' & company injury care, health & wellness services, occupational medicine, and on-site health clinics.

Mass Media Presence

• The healthcare provider is present on social media channels such as Facebook, Twitter, Instagram, and LinkedIn.
• They have an active participation and media presence on Facebook, Twitter, and LinkedIn, where they post news updates and other necessary information to their followers.
• MedExpress has 58,327 followers on Facebook, 2,277 followers on Twitter, 500 followers on Instagram, and 12,410 followers on Linkedin.
• MedExpress also uses its website as a mass media tool on which it has the news section for posting recent and updated occurrences in the organization.
• They also make use of the MedExpress blog for dissemination.
• Another mass media presence of MedExpress is in the MedExpress Community Connections.
• Through the Community Connections, MedExpress has been able to, assemble 3,803 First Aid kits, provide over 11,100 children with 334 Germy Hands presentations, held about 447 Teddy Bear Clinics for 21,000+ children, and provide 109 MedExpress center tours for Boy and Girl Scouts.

The base of Operations/Designated Market Territory

• MedExpress has two bases of operation in Fortress Boulevard, Morgan town, West Virginia and Canonsburg, Pennsylvania.
• Their market territory includes 19 US States, which include Arkansas, Colorado, Indiana, Kansas, Illinois, Michigan, Minnesota, and Nebraska.

Types of Insurance [17]

• MedExpress accepts most types of insurance which vary by states and centers.
• A list of the insurances accepted by the Health Care providers in its different state of operation is listed here.

Cost for Non-Insured Patients

• MedExpress locations offer affordable pricing for self-pay patients without insurance.
• They also offer secure & convenient methods to pay bills for self-pay patients.

CityMD

• Basic services: Injuries & illnesses, women's needs, rapid lab tests and screening, x-ray services, vaccinations, and physical examinations.

• Value-added services: Pediatric care, on-the-job injuries, general optometry and obstetrics.

• Number of locations: 200 locations.

• Hours of operation : Monday to Friday 8:00 am-8:00 pm, Saturday 9:00 am-5:00 pm, and is closed on Sundays.

• Affiliations: Solvhealth, Health system/hospital affiliations of CityMD are: Healthfirst, HealthPlus (BC/BS), Humana, Independence Care System, Magnacare, Medicare, MetraComp, Aetna.

• Mass media presence: According to modernhealthcare.com, CityMD agreed to remain in a contract with United HealthCare.

• The base of operations/designated market territory: New Jersey, New York, Washington.

• Types of insurance: Self-pay, and PPO, Affinity, AgeWell, CIGNA, Corvel, Coventry, Tricare United Healthcare.

• Cost for non-insured patients: Screening for diabetes and cholesterol costs between $125 and $200 at CityMD, plus additional lab fees.

Go Health

• Basic services: Aftercare and follow-up visits, dermatology, flu shots, x-rays, pediatrics, and lab tests.

• Value-added services: Vaccinations, general optometry, ear wax removal, foreign body removal, and obstetrics.

• Number of locations: 135 locations nationwide.

• Hours of operation: Every day 8:00 am - 8:00 pm.

• Affiliations: Mercy, Dignity Health, Hartford Healthcare, and Novant Health.

• Mass media presence: Built-In Chicago reported that Go Health received investment valued at $1.5 Billion.

• The base of operations/ Designated market territory: Arkansas, California, Connecticut, Missouri, New York, North Carolina, Oklahoma, Oregon, and Washington.

• Types of insurance: Aetna, Blue Cross /Regence, Care Oregon, Community health plan of Washington, Coventry, family care, First Choice, Health Net.

• Cost for non-insured patients: Basic visits cost between $165 and 190, expanded services cost between $240 and 270, advanced services cost between $250 and 350 and virtual visits cost $49.

Research Strategy:

(1) Premier ER & Urgent Care

Services, Locations, & Hours of Operation

• Premier offers ER and urgent care services for a variety of common conditions including chest pain, urinary bladder infections, allergies, cold & flu, abdominal pain, and sore throat.
• Additionally, they offer pediatric care for conditions such as ear infections, hives, pneumonia, and urinary infections, and sports injury care for the knee, shoulder, elbow, hip, back, and wrist to name a few.
• They have four emergency and urgent care locations in Woodway — Texas, Temple — Texas, Waco — Texas, and San Marcos — Texas, which operate from 7 am-9 pm, 7 days in a week.
• They also have one urgent care location in China Spring, Texas which is operational between 8 am and 8 pm daily.

Media Presence & Base of Operations

• The company has not received a lot of coverage in the media. Although they worked with a marketing & branding agency in 2017/2018, to create campaigns that would help residents in Waco-Texas familiarize themselves with the brand.
• At the moment, they operate a blog where they provide health-related information to people. However, posts are not released often and their last post was in August 2019.
• Regarding social media, they have a Facebook and Twitter page where posts are released at least one every week, but do not have any presence on LinkedIn.
• All their operations are based in Texas.

Insurance & Cost for Non-Insured Patients

• For emergency care, the company accepts these insurance providers Blue Cross Blue Shield, Cigna, Scott and White Health Plan, United Healthcare, Multiplan, Occunet, and First Health. They do not accept Medicare, Medicaid, or Tricare in their emergency care.
• For urgent care, they accept Blue Cross Blue Shield, Aetna, Scott and White Health Plan, United Healthcare, Humana, Cigna, Medicare, Tricare, Multiplan, and First Health.
• The company has not provided exact costs for non-insured patients, although they state that non-insured patients may be eligible for a discount which will reduce their expenses, however, their prices will "differ significantly" from the prices for insured patients which range anywhere between $1 and $2,800+.

(2) Fast Pace Urgent Care Clinic

Services, Locations & Hours of Operation

• Fast Pace Urgent Care Clinic provides primary, walk-in and urgent care services to the communities where they operate. Their basic services are treatments including tests, health screenings, minor injuries, and skin conditions, occupational health, prevention wellness, and monitoring & management.
• Additionally, the company provides health resources with relevant information such as medical weight loss and annual wellness plans.
• They have 103 walk-in locations in Kentucky, Tennessee, Mississippi, and Louisiana.
• Although the company has not specified its operational hours, they state that their locations are open all week with "extended hours" and do not require patients to book appointments ahead of their visit.

Media Presence & Base of Operations

• The company has received coverage in the media mostly on investment and partnership deals such as its partnership deal with Calcasieu Urgent Care, and an investment deal with CRG.
• They are also present on major social media channels including LinkedIn, Instagram, Facebook and Twitter and posts are made once every week on the average.
• Their operations are based in Tennessee, Kentucky, Mississippi, and Louisiana, with plans to expand in the future.

Insurance & Cost for Non-Insured Patients

• Fast Pace Urgent Care accepts most of the insurance providers (20+) although the accepted providers may differ by state. Some insurance providers accepted include Aetna Health Plans, AmeriGroup, BlueCross, BlueShield of Tennessee, Cigna Healthcare, Healthscope, CenterCare, Anthem of Kentucky etc.
• For non-insured patients, the company offers a self-pay pricing program where they pay an upfront office visit fee of $99. This fee caters for in-house tests and procedures for primary and urgent care services.
• They also offer behavioral health services to non-insured patients at $99 for initial visits and $80 for follow-up visits. These behavioral services are available at select locations.

Research Strategy

Urgent Team

Basic Services

• Urgent Teams basic services include urgent care, family care, women’s health, wellness care, occupational health, monitoring and management, and school and sports physicals.

Value Added Services

• Its value added services include medically-supervised weight loss, vaccinations, general optometry, gynecology, and obstetrics.

Number of Locations

• Urgent Team has over 55 various locations across the Southeast.

Hours of Operation

• Monday through Friday, Urgent Team is open from 8:00 a.m. to 8:00 p.m. Meanwhile, on Saturdays, the company is open from 9:00 a.m. to 5:00 p.m., and on Sundays, it is open from 1:00 p.m. to 5:00 p.m.

Affiliations

• The company's affiliations include Baptist Health Urgent Care as well as Sherwood Urgent Care Centers.

Mass Media Presence

• BizJournal reported that Urgent Team had a funding round that generated approximately $18 million in 2018. The Daily Times stated that Urgent Team offers flu shots.

Base of Operations/Designated Market Territory

• Its base of operations/designated market territory includes Tennessee, Arkansas, Alabama, and Mississippi.

Types of Insurance

• Urgent Team accepts several types of insurance such as Self-Pay, Medicaid, Medicare, PPO, and TRICARE.

Cost for Non-Insured Patients

• The base price for non-insured patients is $120, while flu shots and school sports physicals are $30 and $20 respectively.

MD Now

Basic Services

• MD Now's basic services include general urgent care, medical procedures, illness and injuries, physicals and health tests.

Value Added Services

• Its value added services include lab tests and screenings, immunizations and vaccines, general optometry, and obstetrics.

Number of Locations

• MD Now currently operates 42 different locations throughout South Florida in the counties of Palm Beach, Indian River, Miami, and Broward.

Hours of Operation

• MD Now is open every day from 8:00 a.m. to 8:00 p.m.

Affiliations

•  SolvHealth is an affiliate of MD Now.

Mass Media Presence

• PR Newswire reported that MD Now Medical Centers became a tenant of Investments Limited and essentially a member of the "Investments Limited Family" in 2019.

Base of Operations/Designated Market Territory

• The company's base of operations/ designated market territory is South Florida.

Types of Insurance

• The types of insurance accepted by MD Now include Humana, TRICARE, Secure Horizons, Coventry, and First Health Network.

Cost for Non-Insured Patients

• Self pay visits are usually $150, while initial evaluation visits (self-pay) for physical therapy are $95.

CRH Healthcare

Basic Services

• Under Peachtree Immediate Care, one of its branches, it offers basic services such as general urgent care, illness and injury, physicals, diagnostic testing, and ER.

Value Added Services

• CRH Healthcare's value added services include vaccinations, labs and tests, medical imaging, and obstetrics.

Number of Locations

• Under Peachtree Immediate Care, CRH Healthcare operates 17 different centers and has seven locations for Patients First. There are currently three centers for Urgent Medcare.

Hours of Operation

• From Monday to Friday, CRH Healthcare is open from 8:00 a.m. to 8:00 p.m. On Saturday and Sunday, it is open from 9:00 a.m. to 6:00 p.m.

Affiliations

• CRH Healthcare's affiliates include Urgent Medcare, Peachtree Immediate Care, and Patients First.

Mass Media Presence

• SPGlobal reported that Freeman Spogli acquired CRH Healthcare in the year 2018.

Base of Operations/Designated Market Territory

• Its base of operations/designated market territory is Huntsville (Alabama), Atlanta, and Tallahassee.

Types of Insurance

• The types of insurance plans that CRH Healthcare accepts are self-pay and PPO.

Cost for Non-Insured Patients

• At Patient First, another branch of CRH Healthcare, a routine visit costs $119, while a follow-up visit is $49 . A visit for prostate cancer, cholesterol, and diabetes screening is $49. Meanwhile, a visit for a DOT physical, including urinalysis, cost $115 and one for 10 panel drug screen (with collection) cost around $110.

Research Strategy:

New York Doctors Urgent Care

Locations

• New York Doctors Urgent Care has two locations, West Village, Manhattan and Murray Hill, Manhattan.

Basic Services & Value Added Services

• Their services include walk-in urgent care, general medical care, physicals, travel medicine, lab testing and X-rays, vaccines and immunizations, IV hydration, occupational medicine, and drug & alcohol testing. They do not distinguish between basic and value added services.

Hours of Operation

• They operate from 8 am to 8 pm.
• They are open for seven days a week, including on most holidays.

Affiliations

• The organization is affiliated with many other urgent care facilities in New Jersey, New York, and Connecticut.
• They include Excel Urgent Care of Goshen, New York, Excel Urgent Care of Fishkill, New York, The Doctors’ Office Urgent Care of Paramus, New Jersey, Hackensack Meridian Urgent Care with Behavioral Health — Neptune City, New Jersey, and Westport Urgent Care, Connecticut.

Mass Media Presence

• New York Doctors Urgent Care is present on social media platforms such as Facebook, Twitter, and LinkedIn.
• They have 511 followers on Facebook, 168 followers on Twitter, and 44 followers on LinkedIn.

Base of Operations/Designated Market Territory

• The base of operations of New York Doctors Urgent Care is Manhattan, New York City.
• Their designated market territory include Greenwich Village, West Village, East Village, Union Square, Chelsea, Washington Square Park, Soho, Gramercy Park, Murray Hill, Tribeca, Nomad, Kips Bay, Midtown East, New York City, and other Manhattan communities.

Types of Insurance

• New York Doctors Urgent Care accepts over 20 insurance providers. They include Aetna, AgeWell, Amida Care, Cigna, HIP, Empire Plan, Blue Cross Blue Shield, Fortified Provider Network (FPN), HAA Preferred Partners, Liberty Health Advantage, Healthfirst, Humana, Magnacare, and UnitedHealthcare.

Cost for Non-Insured Patients

• New York Doctors Urgent Care offers a low-cost option to Emergency Departments for non-insured patients.
• Details regarding billing can be obtained by contacting their biller, Advanced Health Partners, on 844-285-4828.

MedSpring Urgent Care

Locations

• MedSpring Urgent Care has over 60 locations after merging with ChoiceOne Urgent Care.

• They have five locations in Chicago; Bucktown-Wicker Park, Lakeview, River North, Roscoe Village-West Lakeview, and West Loop.

Basic Services & Value Added Services

• Their basic services include illnesses & injuries, athlete care, physicals, preoperative evaluations, and vaccinations.
• Their value added services include occupational medicine services such as pre-employment, preventative, and injury care.

Hours of Operation

• They operate from 8 am to 8 pm.
• They are open for seven days every week, including on most holidays.

Affiliations

• MedSpring Urgent Care is affiliated with some hospital systems and medical academic institutions across the US. They include University of Maryland Medical System and Gwinnett Medical Center.

Mass Media Presence

• MedSpring Urgent Care is present on social media platforms such as Facebook, Twitter, and LinkedIn.
• They have 2,962 followers on Facebook, 709 followers on Twitter, and 2,856 followers on LinkedIn.
• They also have a blog on their website where news reports and general wellness articles are posted.

Base of Operations/Designated Market Territory

• The base of operations of MedSpring Urgent Care is Chicago.
• Their designated market territory include Austin, Atlanta, Baltimore, Chicago, Dallas-Fort Worth, and Houston.

Types of Insurance

• MedSpring Urgent Care accepts most major insurance providers. They include Advocate HMO Network, Aetna, Blue Cross Blue Shield (BCBS) PPO/POS, Cigna, Humana, Hooray Health, Medicare, Multiplan, Tricare Standard, and USAMCO.

Cost for Non-Insured Patients

• MedSpring Urgent Care offers reasonable rates for non-insured patients which includes a discount for paying promptly.
• An estimate of the cost can only be provided during check-in depending on the purpose of the visit.
• The final cost could be different from the initial estimate after meeting with the healthcare provider.

I. Cure Urgent Care

Basic and Value-Added Services

• Cure Urgent Care's basic services include everyday care needs such as help with minor injuries and common illnesses including flu and skin rushes.
•  Value-added services include vaccination, DOT/TLC exams, travel medicine, women's health, and infusion therapy.

Number of Locations & Schedules

• Cure Urgent Care operates in two locations: the Upper East Side and the Upper West Side.
• Both locations are open between 8am and 8pm from Monday through Friday. On Saturdays and Sunday, both locations are open between 9am and 8pm.

Affiliations

• Cure Urgent Care is a member of Mount Sinai, New York's largest health system.
• It is also affiliated to the "Urgent Care Association of America (UCAOA)."

Designated Market Territory

• Cure Urgent Care is headquartered in the Manhatan Valley.
• Its operational bases are Long Island and New York City.

Costs & Types of Insurance

• Cure Urgent Care claims to provide "fair and competitive pricing" for non-insured patients with rates starting at $115 for a basic office visit. Services such as x-rays, IV therapies, and vaccinations start at $100, $50, and $45, respectively.
• Cure Urgent Care says that its accepts more insurance plans than most competitors in the area. Insurance plans accepted include Aetna, Cigna, Medicare, and Humana, among others found in a comprehensive list provided by the company.

Mass Media

• Cure Urgent Care has profiles on Facebook, Instagram, and Twitter.
• It has 1,479, 2,333, and 138 followers on Facebook, Instagram, and Twitter, respectively.

II. United Medical Doctors (UMD) Urgent Care

Basic and Value-Added Services

•  Basic services offered by UMD Urgent Care include care for injuries including sports injuries and burns as well as pediatric care for common illnesses including asthma, STIs, pneumonia, and allergies, among others.
•  Value-added services include occupational medicine such as pre-employment exams, work-sustained injuries, and yearly or sports physicals.

Locations, Designated Markets, & Schedules

• UMD Urgent Care operates in five locations: Northern Boulevard — Flushing, 14th Street — Union Square, Steinway Street — Astoria, 50th Avenue — Long Island City, and 633 Driggs Avenue — Brooklyn.
• All locations are open between 8am and 8pm on weekdays and between 9am and 7pm on Saturdays. On Sundays, UMD Urgent Care locations open between 9am and 6pm.
• According to UMD Urgent Care, its services spread throughout the "local neighborhoods in New York City."

Affiliations

•  UMD Urgent Care does not have any affiliations.

Costs & Types of Insurance

• The cost for consultation or a standard visit for non-insured UMD Urgent Care patients is $125. Pricing information for x-ray and other procedures are availed on request.
• The company accepts most major insurances. Insurance plans accepted include Fidelis, Cigna, AARP, Oxford, Medicare, and UHC Commercial, among others found in a comprehensive list provided by the company.

Mass Media

• UMD Urgent Care does not have a strong mass media presence. It only has a profile on Facebook with just two followers.

RESEARCH STRATEGY