Sandbox Accounts

Part
01
of three
Part
01

Sandbox Accounts - Birdseye and Binary Fountain

Both BirdEye and Binary Fountain use open source RESTful API sandboxes to carry out their different customer management tasks. These details on these companies APIs sandboxes are included in the attached spreadsheet row 3 and 4, columns C to H. The details are also included in the sections below, and a research methodology about how these findings were uncovered.

BIRDEYE RESTful API SANDBOX

How BirdEye's RESTful API Sandbox Works

BirdEye's RESTful API Sandbox Features

  • To access BirdEye RESTful API sandbox, the user must use a BirdEye account with a unique API Key and Business ID to send customer data to BirdEye to send out review requests.
  • Users must also ensure that their customer management platform can integrate with an open REST API. The API Key is generated on the users BirdEye account, by clicking on the 'Account' tab on the left navigation rail of the users’ BirdEye dashboard.
  • Its top features include the ability to create, search, get, update, and delete businesses customer reviews.

BirdEye RESTful API Sandbox is Free

BirdEye Pricing

BINARY FOUNTAIN

How Binary Fountain RESTful API Sandbox Works

Binary Fountain RESTful API Sandbox Features

Binary Fountain REST API Sandbox is Free

Binary Fountain Pricing

  • There is no pricing information provided on Binary Fountain website. Reviews on Capterra and Software Suggest confirm that the platform has not published its pricing online.

RESEARCH METHODOLOGY

We uncovered most of the details regarding the sandbox accounts for BirdEye and Binary Fountain on each website's developer or support page, or both. We also sourced for in-depth information on the types of API sandboxes these businesses use by exploring other tech websites such as Github and XMLdation, a smarter payments testing platform. For Binary Fountain, there was no pricing information included on its website. In addition, reviews of the platform on Capterra and Software Suggest showed that the company has not published its pricing information on its website. While no website confirmed whether they charge for their sandbox accounts, we examined the type of sandbox account each website uses and found out that they are based on open-source tooling, which according to Xmldation, is created directly using a "swagger file using open source swagger codegen." Therefore, we concluded that it is unlikely that BirdEye and Binary Fountain charge for their sandbox accounts. The information is included in the attached spreadsheet row 3 and 4, columns C to H.
Part
02
of three
Part
02

Sandbox Accounts - Qualtrics and Medallia

Medallia has a sandbox environment for its Admin Suite, while Qualtrics does not appear to have a sandbox. The details for Medallia are provided in the attached spreadsheet, row 6, while additional insight into Qualtrics is provided below.

Qualtrics

  • A comparison of Qualtrics to Salesforce that was published by Finances Online in August 2019, showed that Qualtrics does not have a sandbox, while Salesforce does.
  • To further confirm this information, we did a thorough search of the company website. There were mentions of a sandbox on the Qualtrics website were in reference to integrations with other platforms, such as Salesforce, and working with the sandboxes on those other platforms. There was no mention of a sandbox in any product descriptions.
  • The only other mention of a sandbox on the site was in a post on the community discussion boards. A poster was asking a question and mentioned "our sandbox." However, it is not clear from the post if this is a Qualtrics sandbox or related to another platform. Regardless, without any other evidence to corroborate the existence of a sandbox, we determined the company does not have one.
  • Somewhat related to the idea of having a sandbox environment, Qualtrics did provide guidance on how to test a survey before making it live.

Medallia

  • Medallia does offer sandboxes as part of its Admin Suite, but there are very few details available on the features offered. Although we completed column D, row 6 in the attached spreadsheet with basic information on Medallia's sandbox, we were unable to provide details on the sandbox features, whether the sandbox is free for all, and pricing information for the software.

Research Strategy

Our research began on the websites for Qualtrics and Medallia as they would be the best source for information. To find information on sandboxes, we examined product pages, news stories, and press releases. Although we were able to determine that Medallia has sandboxes using this strategy, we were not able to find the other missing details, including pricing. Neither company provides pricing data on their website.

Next, we proceeded to look for review sites and comparison sites for software products, as we thought people who had reviewed or analyzed the software may have provided some of the data we needed. For this research, we examined sites such as Finances Online (which confirmed that Qualtrics did not have sandboxes), G2, and Capterra. Although these sites summarized the features of the software, and provided feedback from actual users, there were none of the details we needed on pricing or sandbox features.

Finally, we examined the social media accounts for each company. For Qualtrics, we were only looking for pricing information as we had already confirmed they did not have sandboxes, and for Medallia we were looking for pricing and sandbox features. Qualtrics has both a Facebook page and a Twitter account. Unfortunately, a detailed search of the posts for the last two years did not provide any information on pricing. For Medallia, we examined posts going back two years on both Facebook and Twitter looking for details on pricing or additional information on the sandbox features. Unfortunately, these searches were not successful.

Based on our research, we concluded that the pricing information for both Medallia and Qualtrics is not publicly available.
Part
03
of three
Part
03

Sandbox Accounts - Salesforce and Marketo

An analysis of the sandbox features for Salesforce and Marketo has been conducted. A deep dive into these findings has been provided in the attached spreadsheet. An overview of this information has also been provided below.

SALESFORCE

  • Salesforce has a sandbox feature.
  • The sandbox is an area that is separated from the actual production, and anything done in the sandbox will not change or affect the production itself.
  • Multiple sandboxes can be created and managed at the same time. Depending on the sandbox's type, they can be used for both developing and testing, or for testing exclusively.
  • A sandbox is created by making a copy of the production's metadata.
  • The sandbox feature is available in Salesforce Classic and in Lightning Experience and can be accessed in the following editions: Professional, Enterprise, Performance, Unlimited, and the Database platform.
  • To access the feature, users need to have the following permissions: view setup and configuration permissions (to be able to view the sandbox), or 'manage sandbox' permission (to create, edit, launch, or remove a sandbox).
  • There are four types of sandboxes: Developer Sandbox, Developer Pro Sandbox, Partial Copy Sandbox, and Full Sandbox.
  • Specific pricing information regarding sandboxes can only be obtained by contacting the user's Salesforce account manager.

MARKETO SANDBOX

  • In Marketo, a sandbox is an environment used for testing an instance prior to the instance being implemented within the actual production.
  • The sandbox starts out as an empty draft but will include any features that are available within the user's production. A user can ask the Marketo support team to make a production copy to fill in the sandbox, but the copy will not be able to carry everything over.
  • The actual production itself will not be affected by what happens within the sandbox, however, users can choose to move their created program to their production if they wish.
  • The sandbox feature in Marketo is an add-on feature. Therefore, it is not included within the cost of a standard Marketo subscription.
  • There does not appear to be any limitations regarding which bundles a sandbox can be added to, based on an analysis of the Marketo website.
  • The sandbox supposedly costs 10% of the production's base cost, as of 2016.

RESEARCH STRATEGY

To fulfill this request, insights were pulled from the companies' official websites, which were able to satisfy the majority of the information requested. However, it should be noted that some pricing information in the spreadsheet regarding Salesforce is from insights published by a Salesforce representative in 2015. This information was relied on because it is the most direct answer to the question that is publicly available. This was determined after an analysis of the Salesforce website, any information published by Salesforce regarding Sandboxes, as well as third party resources that list prices for Salesforce products, such as this list published in 2019 which does not provide any information regarding the cost of a sandbox license. Information published by a Salesforce representative in 2018 seems to corroborate this information. Although they don't go into as much detail, they do corroborate that a pricing determination can only be made by contacting a Salesforce account manager.

In the case of Marketo, some pricing information located was from 2016, also due to the fact that it appears to be the most direct answer publicly available. Additionally, this appears to be the most recently published information that answers this question. This was determined after an analysis of all official product documentation regarding sandboxes provided by Marketo, as well as a deep dive into the Marketo user forums, and third-party websites that discuss costs related to Marketo. Overall, the 2016 data was the only information we were able to locate that directly addresses the price of the sandbox feature.
Sources
Sources