Competitive Landscape: BJC HealthCare

Part
01
of five
Part
01

BJC HealthCare Competitive Analysis Part 1

Key Takeaways:

  • Ascension Borgess Health and Fitness Center employs 3,327 people.

Introduction:

  • The report below identifies and provides the required information on BJC Healthcare's competitors. We mainly used employee count to determine competitors since it was the most readily available data point for all competitors. Where available, bed count and other metrics have been provided.

Ascension Borgess Health and Fitness Center

  • Established in 1927 and operating in St. Louis, Missouri, this healthcare facility employs 3,327 people. It also records 17,029 annual admissions.

Pros

  • The most cited pro is 'good benefits' mentioned in 151 reviews.

Cons

  • A total of 108 reviewers complained that the hospital was short-staffed.

Saint Agnes Hospital

  • Established in 1862 and located in St. Louis, Missouri, this hospital employs about 3,267 people. The facility also offers 276 beds. There were no reviews for St. Agnes on all major review sites, including Glassdoor and Indeed, and, therefore, the research team elected to use the reviews for its facility in Fond du Lac, WI., because the employee count of the other competitors in the list with reviews deviated by over 1,000.

Pros

  • The reviewed facility has an overall rating of 3.7/5. A reviewer appreciated the benefits offered by the company, and another one said that the company's staff were friendly.

Cons

  • A reviewer complained that the working hours were long.
    • "There hrs can be cut."

SSM Health Care Corporation

  • Established in 1987 and operating in St. Louis, Missouri, the healthcare facility employs 4,043 people.

Pros

  • 'Good benefits' is the most cited pro with 70 reviews. Another top pro is cited as 'great benefits' with 49 reviews.
  • Cons

  • Complaints about the upper management accounted for 35 reviews.

Genesys Regional Medical Center

  • Established in 1997 and located in St. Louis, Missouri, the healthcare company employs 3,171 people.

Pros

  • The most pronounced pro is the 'work-life balance' mentioned in 203 reviews.
    • "Great culture with good diversified and talented team members to work with Good Work life balance and very flexible work hours Competitive pay."
    • "Flexible work environment, Good work life balance."

Cons

  • One of the most cited cons also relates to work-life balance. It is mentioned in 28 reviews.
    • "Bad culture with no accountability or work life balance. pay is below average.'
    • "No work life balance. Company treats you like a number and not a person. Constant layoffs. No job security or transparency."

Research Strategy

To provide the required information, the research team considered competitors with employee counts that are as close as BJC Healthcare's 3,600 as possible. We then leveraged sites such as Indeed and Glassdoor to find the top employee reviews. However, we had to replace two Ascension-affiliated facilities that were previously presented in the initial report because they did not have any reviews on major review sites, including Glassdoor and Indeed. These are Ascension Macomb Oakland Hospital and Ascension Online Care. Notably, it was not possible to find data on the other metrics such as bed counts, admission counts, and staff retention. Our research entailed searching through each company's website. We also leveraged the public domain for media resources, employment- and healthcare-focused resources with the required information.
Part
02
of five
Part
02

BJC HealthCare Competitive Analysis Part 2

Key Takeaways:

  • Founded in 1984 and based in Chicago, Illinois, the hospital has about 6,512 employees.
  • Founded in 1982 and based in Chicago, Illinois, the hospital employs about 4,326 people.
  • Started in 1951 and based in Chicago Illinois, the organization employs 2,626 people.

Introduction:

  • The report below identifies and provides the required information on BJC Healthcare's competitors. We mainly used employee count to determine competitors since it was the most readily available data point for all competitors. Where available, bed count and other metrics have been provided.

Ann and Robert H Lurie Children's Hospital of Chicago

  • Established in 1984 and based in Chicago, Illinois, the hospital has about 6,512 employees. The non-profit pediatric facility has 364 beds, over 70 specialists, and records over 808,200 visits annually.

Pros

Cons

  • On Glassdoor, the most cited con is 'low pay' in 15 reviews.
    • "Very very low pay. Management has told my team directly they "know we are replaceable". If you speak out about racism within the institution you get a meeting with the administrator. People are quitting in huge waves because morale is so bad and management will not listen to suggestions."
    • "High turnover, low pay, management is out of touch with what their employees need."
    • "Low pay, very low raises. Work you like a dog. Disorganized. Management rarely involved or communicates with their employees. Opportunities are rare. No diversity or inclusion it seems to appearr."

Northwestern Memorial HealthCare (NMHC)

  • Established in 1982 and based in Chicago, Illinois, the hospital employs about 4,326 people, with 1,500 and 1,000 being employed physicians and residents, respectively.

Pros

Cons

  • The most cited con was "feeling of personal appreciation.
    • "Lots of hidden agendas by leadership that are not well communicated. You can fail at something that you did not even know was an expectation. Competetive peers do not help you succeed. but the job pays very well. The technology is top notch and the end-users and departments are very appreciative."
    • "I felt supported, appreciated and paid well. Manager and coworkers were all positive and hard working. There were cuts on PTO accruwal, and 401k with covid, but also a few months of hazard pay at the beginning. It was 2-3 more dollars an hour."

Cons

  • One of the most support con is 'poor support."
    • "Poor supports in place for handling abusive nursing staff."
    • "Leadership, lack of diversity, favoritism, unsupportive of furthering education, lack of flexibility."

Shirley Ryan AbilityLab

  • Founded in 1951 and based in Chicago Illinois, the organization employs 2,626 people.

Pros

  • The most cited pro for the company is the 'work environment' as per 14 reviews.
    • "Amazing work environment/building, good location, kind people, and great labs to do research in."
    • "Great colleagues, good benefits, nice work environment."
  • The organization was also described as a 'great place' to work in 13 reviews.
    • "This place is number one hospital for rehab. Great place to learn and be exposed to this type of work if you are interested in this field."
    • "A great place to learn and grow."

Cons

  • The employees also complained about the management's unwillingness to listen.
    • "Caseloads continue to increase with no salary raise or additional Care Managers hired. Upper management does not listen to the departments concerns about quality of care declining; they just want the beds filled."
    • "Money first mentality for a patients forward model. Upper management doesn't have much clue how to run a business, and the trickle down from that is vicious."

Swedish Covenant Health

  • Established in 1907 and based in Chicago, Illinois, the company employs about 2,321 people.

Pros

Cons

  • Also, five reviewers were not satisfied with the management's responsiveness.
    • "Upper management is bad, some coworkers are bad and like drama, not enough break hours and low starting salary."
    • "*UPPER management sucks. Our Assistant Director is bias, a hypocrite and doesn't even care about our department."

Sinai Health

Pros

  • Nine other reviewers were also pleased about the benefits offered.

Cons

  • The most cited con with six reviews is the underpayment of company researchers.
    • "Research community greatly underpay (recent improvement, but not really helpful)."
    • "There is no sufficient research funding."
  • Another important con with three cons was that the leadership does not care about front-end workers.
    • "Poor leadership and senior leadership does not care for the front-line medical staff."
    • "Top heavy administration totally out of touch with their front line staff who face numerous struggles. poor morale results, further distancing staff from management."

Research Strategy

To provide the required information, the research team considered competitors with employee counts that are as close as BJC Healthcare's 3,600 as possible. We then leveraged sites such as Indeed and Glassdoor to find the top employee reviews. Notably, it was not possible to find data on the other metrics such as bed counts, admission counts, and staff retention. Our research entailed searching through each company's website. We also leveraged the public domain for media resources, employment- and healthcare-focused resources with the required information.
Part
03
of five
Part
03

BJC HealthCare Competitive Analysis Part 3

Key Takeaways

  • "Established more than 120 years ago, Children's Mercy Hospital is a pediatric medical center that employs a total of 9,965 individuals, including over 800 doctors."
  • "St. Luke's Hospital of Kansas City serves as one of Kansas City's largest faith-based care hospitals. The hospital currently employs 4,767 employees, including over 600 physicians."
  • "Research Medical Center, which is a part of Kansas City's HCA Midwest Health, operates as a provider of specialized, complex healthcare, with at least 1,087 employees."

Introduction

Five competitors to BJC HealthCare in Kansas City, Missouri, based on the number of employees, include Children's Mercy Hospital, University Health (formerly the Truman Medical Center), St. Luke's Hospital of Kansas City, North Kansas City Hospital, and Research Medical Center.

BJC HealthCare Competitors in Kansas City, Missouri

Children's Mercy Hospital

Pros

  • The most cited pro for Children's Mercy Hospital is that it provides employees with great benefits, with a combined 54 mentions on Glassdoor.
  • "Great benefits, great organizational culture, supportive of opportunities for advancement, very understanding of family commitments and work-life balance."
  • "Great benefits, hospital management really seems to care about employees, great resources available to all employees."
  • One of the most commonly mentioned pros is that the hospital provides a great work life balance, with 11 mentions on Glassdoor.
  • "Great work life balance. Decent benefits. Good co-workers."
  • "Ability to advance, benefits are good, work life balance can be good depending on department you work in."

Cons

  • One of the top cons for the hospital is that upper management is holding it back, with eight mentions on Glassdoor.
  • "Very heavily loaded in upper management, they spend salary dollars on high level personnel and forget about the people actually doing the work."
  • "New CEO and upper management have all changed in the last two years. It’s all about money now. Stressful work environment. Constant push to do more, with less."

University Health, formerly Truman Medical Center (TMC)

  • Established in the year 1976, University Health (formerly the Truman Medical Center) operates as a hospital and medical school located in Kansas City, Missouri. Currently, the hospital employs a total of 5,244 employees. According to the FREIDA database, the hospital has 249 staffed beds and 12,775 annual admissions.

Pros

  • The most commonly mentioned pro for University Health is that there are "great benefits and people to be around", with around 21 mentions on Glassdoor.
  • "Teaching hospital with state-of-the-art knowledge. Excellent physicians and great benefits."
  • "Everyone is really sweet and willing to teach. Great benefits."
  • The second most commonly mentioned pro for University Health is that it is "a great place to work", with 14 mentions on Glassdoor.
  • "I love working at Truman, the pay is competitive, benefits are great. One may never find a job well everyone is perfect. But those are learning moments. Overall it is a great place to work. It will teach one how to adjust to diversity and cultural differences."
  • " Truman is a great place to work. I love my boss, the flexibility and the benefits are great!"

Cons

  • The most common con for University Health that employees discuss on Glassdoor is that the patients are rude, while upper management does not have compassion, with nine mentions.
  • "Rude patients and upper management lacks compassion."
  • "Upper management doesn't put employees first."
  • Another con for the hospital is that there is a high turnover rate, with six mentions on Glassdoor.
  • "Understaffed, high turnover,low pay, difficult to move up/get promoted."
  • "High turnover, bad culture, does not support work/life balance, rude management."

St. Luke's Hospital of Kansas City

St. Luke's Hospital of Kansas City serves as one of Kansas City's largest faith-based care hospitals. The hospital currently employs 4,767 employees, including over 600 physicians. Additionally, it 482 staffed beds and 23,205 annual admissions, according to the FREIDA database.

Pros

  • The most commonly mentioned pro for St. Luke's Hospital of Kansas City is that it offers terrific benefits, salaries, and learning environment, with 11 mentions on Glassdoor.
  • "Work is enjoyable. Great co-workers . Great benefits."
  • "Great benefits, salary, good teaching hospital."

Cons

  • The most commonly discussed con for St. Luke's Hospital of Kansas City is that upper management does not provide adequate support, with six mentions on Glassdoor.
  • "Upper management losing loyalty of employees since Gary Olsen left as CEO. Too much floating of nursing staff and staff schedule manipulation."
  • "Lack of effective communication from upper management, lack of proper training, moderate turnover rate, overtime is very frowned upon."
  • Another con mentioned by employees on Glassdoor is that it offer low pay and that the pandemic has halted raises, with six mentions.
  • "Very low pay. Starting NP pay is less than top of the scale RN."
  • "Low pay, raises halted due to COVID-19 . Employees spread too thin to cover workload."

North Kansas City Hospital

Pros

  • The most cited pro for North Kansas City Hospital is that it offers terrific benefits and the employees are nice, with eight mentions on Glassdoor.
  • "Good communication, good benefits, high-quality patient care and access to resources, good CEU reimbursement."
  • "Friendly Staff, great care, good benefits."
  • The second most commonly discussed pro for the hospital is that it has an admirable work environment, with seven mentions.
  • "Good benefits. Positive work environment. Good and caring staff with good outcomes."
  • "Flexible scheduling. Good compensation. Mostly positive work environment. Free parking."

Cons

  • On Glassdoor, the most commonly cited con for the hospital is the improper use of nurse practitioners, with four mentions.
  • "Location. No pediatrics. No skilled nursing. No behavioral health. No utilization of nurse practitioners."
  • "Like all hospitals, we work short a lot which means that you may be primary nurse for up to six patients."
  • The second most commonly mentioned con for North Kansas City Hospital is that it is hemorrhaging from staff losses and increased work demands caused by the pandemic, with three mentions on Glassdoor.
  • "Suffering staff losses combined with increased work demands due to COVID."
  • "No training manager, so everyone trains you in their way. (Which is fine) but then it isn't consistent. Leaves room for holes in training. Understaffed, due to covid. If you become part time or full-time and they give you a set schedule. Its set to change based on their needs. Doesn't matter if you are the main person there, they will pull you and state "its within your other job requirements." Sometimes that can be for areas you haven't worked in or been trained in for over a year."

Research Medical Center

Research Medical Center, which is a part of Kansas City's HCA Midwest Health, operates as a provider of specialized, complex healthcare, with at least 1,087 employees. As listed on its LinkedIn profile, the hospital has around 590 staffed beds.

Pros

  • One of the most commonly mentioned pro for Research Medical Center is the tuition reimbursement, with three mentions on Glassdoor.
  • "Tuition reimbursement up to around $3,000 for FT employees. $200 to use towards CEUs. Level 1 trauma so you get to see interesting cases. Employee only daycare option."
  • "I enjoyed the couple people I worked with. The tuition reimbursement was a great perk."
  • The workers operating at the hospital are also one of the most mentioned pros for the Research Medical Center on Glassdoor, with three mentions.
  • "Good people. Really good teamwork."
  • "I enjoyed the couple people I worked with. The tuition reimbursement was a great perk."

Cons

Research Strategy:

To determine competitors of BJC HealthCare in Kansas City, Missouri, we focused on hospitals with similar employee counts to BJC's 3,600 workers. We excluded St. Luke's affiliated locations, outside of St. Luke's Hospital of Kansas City. After identifying multiple competitors to BJC, we utilized their official websites, medical/healthcare databases, and the employee review site Glassdoor for relevant information regarding bed count, annual admissions, and employee sentiments toward the hospitals. Also, we searched for any available reports published by the hospital for details on staff retention and recruitment efforts, although this information was unavailable. Additionally, we scanned through press releases published by the hospitals, as well as press distribution sites for this information, however, this research path did not provide us with useful insights. We also consulted third-party healthcare sources/databases to find the missing information. Nonetheless, we could not locate a source providing information on their staff retention or recruitment efforts.
Part
04
of five
Part
04

BJC HealthCare Competitive Analysis Part 4

Key Takeaways:

  • UC Health, The Christ Hospital, TriHealth Healthcare, Good Samaritan Hospital of Cincinnati Ohio, and Bon Secours Mercy Health are the identified competitors to BJC HealthCare in Cincinnati, Ohio.
  • UC Health employs about 12,512 people.
  • The Christ Hospital employs about 7,995 people.
  • TriHealth Healthcare employs 3,909 people.

Introduction:

  • The report below identifies and provides the required information on BJC Healthcare's competitors. The research team used employee count to determine competitors since it was the most readily available data point for all competitors. Below is an overview of the findings, as well as an explanation of the methodology used.

UC Health

  • Established in 2010 and located in Cincinnati, Ohio, the health facility employs about 12,512 people.

Pros

Cons

The Christ Hospital

  • Established in 1981 and located in Cincinnati, Ohio, the facility employs about 7,995 people.

Pros

Cons

  • "High turnover" and 'short staffing' are mog the most cited cons featured in seven reviews each.
    • "Understaffed department with high turnover rate results in overworked employees who get little recognition."
    • "Not enough training, high turnover rate in the department, managers take advantage if employees, put in departments with not enough training, have to find own coverage for PTO, unfair treatment. No recognition for hard workers."
    • "Always short staffed and overworked."

TriHealth Healthcare

  • Established in 1896 and operating in Cincinnati, Ohio, the facility employs 3,909 people.

Pros

Cons

  • General complaints about 'TriHealth' and 'upper management,' account for 24 and 22 of all reviews, respectively.
    • "Upper management is disconnected from employees."
    • "Pay at TriHealth is below market average despite market raises given yearly."
    • "The management is horrible. TriHealth even sends the managers to leadership training once a year and they still are unprofessional."

Good Samaritan Hospital of Cincinnati Ohio

  • Established in 1852 and located in Cincinnati, Ohio, this health facility employs 3,323 people.

Pros

Cons

  • The most cited cons for the company are 'high turnover' and the fact that it is owned by HCA. The former and latter complaints recorded six and five reviews, respectively.
    • "High turnover for management and staff."
    • "They are owned by HCA, worst company I have worked for."
    • "Management is terrible. High turnover rate. Rn rate is below market value compared to other hospitals."
    • "High turnover. Shortstaffed frequently."

Bon Secours Mercy Health

  • Established in 1983 and located in Cincinnati, Ohio, the facility employs 1,200 people.

Pros

Cons

  • Over 12 employees complained about the effect of the company's merger.
    • "Closing of offices that came with the merger were disheartening."
    • "Quickly changing with bon secours, mercy health merger."
    • "Lots of change with the merger."
    • "Merger - issues adopting and changing functional elements of connect care charting system."

Research Strategy

To provide the required information, the research team considered competitors with employee counts that are as close as BJC Healthcare's 3,600 as possible. We then leveraged sites such as Indeed and Glassdoor to find the top employee reviews. However, we had to replace St. Elizabeth Healthcare, a closer competitor based on employee count, because it did not have any reviews on major review sites, including Glassdoor and Indeed. Notably, it was not possible to find data on the other metrics such as bed counts, admission counts, and staff retention. Our research entailed searching through each company's website. We also leveraged the public domain for media resources, employment- and healthcare-focused resources with the required information.
Part
05
of five
Part
05

BJC HealthCare Competitive Analysis Part 5

Key Takeaways

  • St. Jude Children’s Research Hospital based in Memphis, Tennessee, employs 5,693 professionals and has 69 beds.
  • Baptist Memorial Hospital located in Memphis, Tennessee, employs 5,182 workers and has 736 beds.
  • Regional One Health, established in 1829, employs 4,208 professionals and has 382 beds.

Introduction

Methodist Healthcare, St. Jude Children’s Research Hospital, Baptist Memorial Hospital, Regional One Health, and Methodist University Hospital are five competitors to BJC HealthCare in Memphis, Tennessee.

Methodist Healthcare — Memphis Hospitals, Memphis

  • Established in the year 1935, Methodist Healthcare is based in Memphis, Tennessee, and is the largest non-profit healthcare organization in Memphis with over 12,938 employees. According to the AMA Residency and Fellowship database (FREIDA), Methodist Healthcare has 1362 beds and has recorded over 63,558 annual admissions. In 2020, this healthcare organization recorded 297,733 emergency department visits.

Pros

  • Several employees have stated on Indeed that working for Methodist Healthcare offers many opportunities to learn and grow.

Cons

  • Several employees stated that they have no complaints working for Methodist Healthcare on Indeed.
  • An employee stated that while the pay is known to evolve, the organization has “Bad management”.

St. Jude Children’s Research Hospital

  • The organization’s strategic plan for 2021 states that competitive compensation packages are offered to its healthcare professionals to ensure the retention and recruitment of the best scientists, doctors, and nurses. According to the report, the pay compensation for the hospital’s senior executives is decided by a compensation committee that holds independent directors. The healthcare organization’s pay packages “target the 60th percentile of the markets”.

Pros

  • Employees have cited “great benefits” and “great place to work” as two of the most widely stated pros on Glassdoor, with 86 and 69 mentions, respectively.

Cons

  • Over 17 employees have stated that they have no complaints working for St. Jude Children’s Research Hospital.
  • Commonly, employees believe that St. Jude Children’s Research Hospital is still growing and needs to adopt a more modern approach in managerial aspects.
  • One employee has stated that many changes were made due to the pandemic that could have been handled differently and better.

Baptist Memorial Hospital

  • Baptist Memorial Hospital was established in 1912 and is based in Memphis, Tennessee. According to the Cause IQ database, the hospital employs over 5,182 workers. The hospital has about 736 beds and has recorded more than 54,000 emergency department visits and 27,000 annual admissions.

Pros

  • The most common pros stated by employees on Glassdoor are that the hospital offers great benefits and has a state-of-the-art facility.
  • Other frequently stated pros include “good benefits, fair pay, good coworkers” with 18 mentions and “good work environment” with 12 mentions.

Cons

  • “No growth opportunities if you aren’t a nurse” has 16 mentions on Glassdoor.
  • “Need more ancillary staffs on my unit, low pay” has 13 mentions on Glassdoor.
  • “Poor management, not hiring people when needed” has 12 mentions on Glassdoor.

Regional One Health

  • Established in 1829, Regional One Health is the oldest hospital located in Memphis, Tennessee. With over 4,208 employees and 382 beds, Regional One Health serves approximately 11,861 admissions each year. Regional One Health has also reported 57,253 annual emergency department visits and 6,217 annual inpatient surgeries.

Pros

  • The most cited advantages by Regional One Health employees on Glassdoor are great benefits, a great place to work, good pay, and the best trauma center.

Cons

  • Some commonly cited cons by the employees of Regional One Health on Glassdoor are short-staffed, underpaid, and poor management.
  • Poor management that doesn’t take patient safety into consideration” was mentioned 3 times on Glassdoor.

Methodist University Hospital

  • The Methodist University Hospital was established in 1921 in Memphis, Tennessee, and has over 583 beds in its facility. According to the hospital’s LinkedIn profile, the number of employees ranges between 1,000 to 5,000.

Pros

  • Some of the most commonly cited pros by the employees of Methodist University Hospital on Indeed are good benefits, ability to grow, and can take paid leaves.

Cons

  • Employees have commonly cited that Methodist University Hospital would need to improve the overall satisfaction of employees, in managerial aspects, and create a more inclusive work environment.
  • An employee stated that there is “drama, disrespectful staff, not enough pay” and titled the review as “This place is madness”.

Research Strategy

To determine the competitors to BJC HealthCare in Memphis, Tennessee, we focused our search on looking for hospitals with similar employee counts to BJC’s 3,600 professionals. An extensive search through national directories of non-profit healthcare organizations, reputable media sources, and industry-specific reports provided a list of hospitals with the required information. Each hospital on the list was then individually researched to identify the number of employees, number of beds, and annual admissions. While the required figures for each hospital were available in the public domain, information on their staff retention and recruitment efforts was limited. We also leveraged information from sources like Glassdoor, Indeed, and other third-party websites for employee reviews.

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From Part 05