Community Management tools
We compile a list of eight management tools for virtual communities, and seven management tools for physical communities. We add a comparison based on pricing, feature sets, security, users, enterprise features, available integrations, size of company, years of activity, and the location of each company. We compile our findings in the attached spreadsheet.
In the attached spreadsheet, we created two lists in separate sheets — one for community management tools for virtual communities, and one for community management tools for physical communities.
Our criteria for virtual communities was to find the companies that provide community management tools and also bring in the highest revenue. We therefore looked for lists of top community management tools for virtual users, and then identified eight tools which had the higest revenue. Our lists includes companies with revenue of $15 million and above.
For physical communities, the task was more complex as, in general, companies are more oriented towards providing tools for managing virtual communities, which some companies appropriate for their physical communities as well. Examples of this are Hootsuite and eXO Platform. Therefore, some companies listed on the virtual communities list could be used for physical communities as well. We were able to identity only seven companies which have the primary goal of serving physical communities, and those include Google Drive, Google Analytics, Flipboard, Reddit, Slack, Tweetdeck, and Trello. We were unable to provide a specific criterion of these companies being the top providers, as they seem to be the only providers that satisfy the criteria in general. All companies on our list have a revenue of $7 million or above, except for Tweetdeck which is still involved funding rounds. However, Tweetdeck is exclusively owned by Twitter, a company that has a revenue of $605 million.
Our full findings are compiled in the attached spreadsheet.