Community Management tools

Part
01
of one
Part
01

Community Management tools

We compile a list of eight management tools for virtual communities, and seven management tools for physical communities. We add a comparison based on pricing, feature sets, security, users, enterprise features, available integrations, size of company, years of activity, and the location of each company. We compile our findings in the attached spreadsheet.

METHODOLOGY

In the attached spreadsheet, we created two lists in separate sheets — one for community management tools for virtual communities, and one for community management tools for physical communities.

Our criteria for virtual communities was to find the companies that provide community management tools and also bring in the highest revenue. We therefore looked for lists of top community management tools for virtual users, and then identified eight tools which had the higest revenue. Our lists includes companies with revenue of $15 million and above.

For physical communities, the task was more complex as, in general, companies are more oriented towards providing tools for managing virtual communities, which some companies appropriate for their physical communities as well. Examples of this are Hootsuite and eXO Platform. Therefore, some companies listed on the virtual communities list could be used for physical communities as well. We were able to identity only seven companies which have the primary goal of serving physical communities, and those include Google Drive, Google Analytics, Flipboard, Reddit, Slack, Tweetdeck, and Trello. We were unable to provide a specific criterion of these companies being the top providers, as they seem to be the only providers that satisfy the criteria in general. All companies on our list have a revenue of $7 million or above, except for Tweetdeck which is still involved funding rounds. However, Tweetdeck is exclusively owned by Twitter, a company that has a revenue of $605 million.

Our full findings are compiled in the attached spreadsheet.

Sources
Sources

Quotes
  • "Inside companies, Jive-powered enterprise networks dramatically improve employee productivity, alignment and innovation. Externally, Jive supports vibrant customer and partner communities that drive higher sales, better service and greater satisfaction. Category: Online collaboration software. "
  • "Features: • Enterprise social network • Reporting and performance insights • Activity streams • Document collaboration • Impact metrics • Smart recommendation • Advanced gamification module • Shared communication portal • Detailed user communication activity data Price: $12 per user / month Users size: Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees) "
Quotes
  • "Those are the tools I could probably do without, but they still are important players in my team at times. "
  • "That’s the most important of the three for sure. I have the browser extension on at all times, just in case I overlook some mistakes I make. On top of that, I use the main version of the tool almost every day in case I need to check up on longer pieces of content, like this post, for instance. It helps me get rid of the things that I might overlook without it, like repetitive words or wordiness."
Quotes
  • "Productivity & Document Collaboration • Microsoft Office • Microsoft Office 365 and SharePoint Online • Google Drive & Docs • Google Groups • SharePoint Connector Email • Microsoft Outlook • Microsoft Outlook Web Access 2010/2013 & Outlook on the Web • Gmail Cloud Storage • Box.com • Dropbox Real-Time Communications and Conferencing • Jabber • Skype for Business • WebEx CRM • Salesforce Opportunities & Chatter Connector Other Systems • Exchange DL • Jive Anywhere (brings Jive collaboration to every website). • LinkedIn • StreamOnce: Stream external activity from these and other apps into Jive: o Bugzilla o Evernote o Facebook o Jira Bug Sync o Twitter • Basic and Advanced User Sync Add-Ons* Support for Custom Integrations • Developers can build integrations with third-party systems using Jive’s SDKs, REST API, and webhooks. Includes access to the Jive iPaaS. "
  • "o Help employees discover and connect with all the people, expertise, content, and know-how they need to do their jobs. Drive collaboration at every level: team, departmental, enterprise-wide and beyond. Keep your entire workforce—even remote and deskless workers—informed and aligned 24X7 with Jive’s full-featured mobile app."
  • "o Security & Compliance  Basic and advanced user permissions: Fine-grained permission control (e.g., who can create content, comment, create groups, etc.).  CDN caching and anti-virus for uploaded files  eDiscovery: Search Jive for content related to specific users, and export the results for use in third-party eDiscovery management tools.  VPN: Allows Jive to access resources in your customer’s internal network (e.g., directory services).*  Private certificate for custom domain name*  Complies with accessibility standards  Complies with ISO, SOC2, and other certifications  IP Restrictions: Control which IP addresses are accessible from your Jive Community. "
Quotes
  • "o Everyone Aligned and In the Know  With gorgeous news pages, media-rich blogs and compelling videos, no one will ever miss the memo again. o Targeted Communications  Get the right message to the right people, with targeted news streams and auto-subscriptions. o Actionable Insights  See at a glance who's reading your content, who's spreading the word and how to improve communications for greater effect. o Company-Wide Dialogue  Go beyond top-down, one-way communications. Spark real conversation that gives everyone a voice and ensures buy-in. o No More Silos  Jive turns disconnected organizations into cohesive teams where all employees contribute and share your company's vision. o Engage Mobile and Remote Employees  Jive's rich mobile experience keeps everyone looped in, wherever they go and however they work. "
Quotes
  • " The right audience engagement tools in place, your audience will return to your website organically and regularly. It’s also less expensive to encourage your current website visitors to engage than it is to purchase new eyeballs on an ongoing basis. Not only will you save on marketing and advertising costs, but you’ll also increase your pageviews, attention time, online interactions and – most importantly – your advertising and subscription revenues."
Quotes
  • "CORE Plus is one of three package costing tools developed by MSH – the other two being the Community Health Planning and Costing Tool for costing community health service packages and the HOSPICAL hospital costing tool for costing hospital service packages."
Quotes
  • "The problem is that most social media management tool websites don’t do a good job of describing what they do and listing all the features in a way you can do a fair comparison. The biggest issue is the prices. It’s extremely confusing - particularly because prices of some features aren’t displayed on the website. Sometimes tool websites don’t display their prices at all!"
Quotes
  • "Lithium takes information security and privacy of personal data very seriously. We fully support and abide by the data privacy principals established in the EU Directive on Data Protection as well as all other applicable local privacy laws and regulations. Our security controls and mechanisms are based on the ISO 27001 global security management standard and we conduct external security audits and independent security testing on an annual basis."
Quotes
  • "o Deliver real business value with a vibrant community experience • Lithium online community software leverages the power of the crowd to transform your website into a social destination and build a deeper relationship with your customers—resulting in increased sales, lower service costs and accelerated innovation. "
Quotes
  • "Leverage the crowds of large consumer social networks to fuel your community with more registrations. Capture more leads from your website with a one-click logins to your community software. "
Quotes
  • "eXo pays particular attention to the detection, fixing and prevention of vulnerabilities. For that, a dedicated team consistently follows a vulnerability tracking plan using advanced methods and tests. Third-party library vulnerabilities are also monitored thanks to the security detecting features of Nexus Pro. Maintenance releases are issued periodically and delivered to our customers to give better and up-to-date protection."
  • "The eXo Platform solution provides a high level of flexibility in managing user and group access rights through fine-grained permission settings at different levels of the product. Permission management is based on groups and the group memberships granted to each user. A user can belong to several groups with different membership levels according to his/her role(s) in the organization."
Quotes
  • "With a very friendly dashboard users can immediately get feedback for their products and services as well as valuable insights that can influence customer mood and ultimately the customer trends. Having an online community dedicated for customers does seem like a very intelligent move from a business perspective. "
  • "o GetSatisfaction supports integrations with the following business systems and applications: • Salesforce • Marketo • SugarCRM • Facebook • Hootsuite • Google Analytics • Badgeville • GoodData • Zendesk • Desk.com • Citrix online • Constant Contact • MailChimp • ExactTarget • Yammer • JIRA • Velaro "
Quotes
  • "Give your customers, members, and prospects one secure location to interact, engage, and build value. Higher Logic’s Online Community platform is flexible, scalable, and easy to work with, allowing organizations of any size to create a vibrant community of their own."
Quotes
  • "At Sprout Social, one of the ways we help keep you secure is by always forcing your web browser or mobile app to encrypt communication to and from our servers. Sprout Social employs SSL encryption every time you send personal or password data with our services; even though you do not see a padlock in the mobile app, the data you send is encrypted."
  • "The security of our users at Sprout Social is of the utmost concern but you can take extra steps to help safeguard your profiles from being hacked. Sprout Social requires customers to use a password that is at least 8 characters long; however, you can strengthen the security of your own account by creating longer, more complicated passwords."
Quotes
  • "All Plans Include -Sites automatically upgraded to each latest version of vBulletin -Scalable capacity to match your needs -High-performance servers optimized for vBulletin -Large 100GB storage allocation included with all sites -Site security from a world-class data center -Automatic daily backups"
Quotes
  • "We are pleased to provide this advance notice that in the weeks ahead all vB Cloud forum sites will be migrated to SSL (Secure Sockets Layer/TLS 1.2)."
  • "This will help ensure the privacy of your site's users and prevent hackers from stealing user credentials such as passwords and authentication cookies. Your site's pages will now be served via HTTPS. This prevents so-called "man-in-the-middle" attacks, and is particularly valuable for users accessing your site via Wi-Fi. Your users will see the green padlock indicator in their browser, assuring them of the security of your site."
Quotes
  • "Dynamic tools for content discovery Customizable content modules provide enhanced content discovery, engaging users into deeper site visits. The vBulletin search has been re-architected to significantly improve the quality of its results, further facilitating content discovery."