IT Financial Management

• Apptio introduced this product in February 2018 after buying out Digital Fuel, a technology business management company.
• The product assists in building annual budgets, managing IT spend variance, and forecasting spend shifts.
• Apptio's IT Financial Management foundation helps company leaders eliminate variance. 
• The product also assists in minimizing IT budgeting cycles.
• By decreasing budget padding with this product, companies can fully invest in their innovative digital business and fully optimize IT spending.  
• With Apptio's IT Financial Management Foundation, businesses can easily identify discretionary funds which helps them improve forecast and accountability.

Cloud Business Management

• Apptio began offering on-demand Technology Business Management (TBM) software in 2010.  
• It was not until 2013 that Apptio started calling this software, Cloud Business Management.
• Apptio's Cloud Business Management helps predict cloud spend using accurate resources.
• Through cloud business management, customers can visualize and control consumption and cost across various providers.
• The product uses machine learning-driven optimization to offer storage and data recommendations.
• Through accountability, cloud business management helps companies partner with their cloud customers in order to drive up speed and reduce costs.
•  Public cloud spend can also be tracked in multiple environments by using Apptio's Cloud Business Management.

Cost Transparency

• Cost Transparency is the only product Apptio offered when the company was established in 2007.  
• This product helps manage and optimize cost by demonstrating IT value.
•  RTB spend can also be optimized for future innovative digital businesses.
• Cost Transparency provides customers with the necessary tools to make informed and feasible staffing decisions.  
• Infrastructure trends and costs can be fully understood with the help of Apptio's cost transparency tool.
• In addition, project resources can be aligned to the necessary business priorities.  
• According to Apptio, about 5% of a company's total IT budget can be saved by using its IT cost transparency tool.

Vendor Insights

• Apptio began offering vendor insights by the end of 2018. 
•  Vendor investments can be fully enhanced for greater efficiency with the help of Apptio's Vendor Insights.
• The tool also helps companies get rid of or avoid redundant contracts by providing a centralized look at their vendor portfolio.
• Committed or budgeted spend can also be effectively managed with this tool.
• With the help of Apptio's Vendor Insights, companies can "avoid overpaying" for services that were outsourced or contracted.

IT PLANNING

• Apptio introduced IT Planning in 2011. 
• Through Apptio's IT Planning, companies can reduce their budget cycle by decreasing or eliminating errors.
• Resources can also be planned for future years with the help of this product.
• Apptio's IT Planning helps IT leaders modify budgets as they see fit.
• It can also be used for strategic plans over the next six years and helps create multi-year scenarios.  

IT BENCHMARKING

• This product was introduced in 2010. 
• Apptio's IT benchmarking tool helps companies compare their costs and justify IT spending levels.  
• Using feasible benchmark data, areas that need improvement at a company's benchmarking infrastructure can be identified and worked on.
• Using this tool, businesses can also compare their operations to peers with similar spend by revenue, geography, and industry.
• Apptio claims that its benchmarking tool builds "confidence with trusted benchmark data." 

BUSINESS INSIGHTS

• Apptio added Business Insight to its product offerings in 2014. 
• Under this product, Apptio offers SaaS Insights, Infrastructure Insights and Application Insights.  
• Through Apptio's business insights tool, companies can fully optimize infrastructure and IT investments.
• Servers and platforms which are underutilized can easily be identified with this product.
•  Data center waste can also be stopped.
• SaaS license spend and usage can be proactively managed by Apptio's SaaS insights.  
• Apptio's Business Insights helps companies focus less on activities and applications that have low impact and more on improvement efforts. 

BILL OF IT

• Apptio added Bill of IT to its product offerings in 2008.
•  Bill of IT helps IT departments defend their billing.
• It also drives accountability by revealing IT spend by departments, users, and business units.
•  Monthly billing is automated with this tool thereby eliminating the labor intensive manual billing.
• IT allocations that cannot be defended can be eliminated with Apptio Bill of IT for better cost transparency. 
• The tool also helps drive consumption behavior by getting rid of IT services that are being misused.

ADDITIONAL INFORMATION

• Subscriptions to products like Cloud Business Management make up 82% of Apptio's revenue.
• Apptio claims its customer base includes more than 40% of Fortune 500 companies which have IT spends "ranging from less than $10 million to billions of dollars." 
• When Apptio was first established in 2007, its only product was cost transparency solutions.
•  By 2009, its cost management solutions product was segmented into Service Cost Management, Business Unit Billing and Demand Management, Service Quality & Utilization Management, and Performance & Cost Benchmarking.
• The company expanded its product offerings to Service Costing, Bill of IT, Budgeting & Forecasting, Service Quality & Utilization, and IT Benchmarking by 2010.  
• Apptio started providing technology business management applications such as IT Service Costing, IT Planning, and IT Service Performance in 2011.
• By 2014, Business Insights was added to its products.

RESEARCH STRATEGY

DIGITAL TRANSFORMATION

• Apptio introduced this service at the beginning of 2018. 
• Prior to 2018, Digital Transformation was offered as part of its IT services transformation solutions.
• Digital business initiatives can be accelerated with the help of this tool.
• Apptio claims its Digital Transformation tool can help businesses take full control of their digital investments by understanding their IT spend and costs.  
• Infrastructure investments can also be optimized by identifying underutilized assets and their cost.

COST OPTIMIZATION

• Apptio introduced cost optimization at the beginning of 2018. 
• Apptio's Cost Optimization helps save IT costs.
• Through Cost Optimization, Apptio can combat overprovisioned infrastructure, underutilized software licenses, and redundant apps. 
• More informed decisions can be made using a single system of record through this tool.
• Businesses can also compare IT costs with companies that have similar spend.
• Unnecessary SaaS license costs can be avoided as this tool offers full SaaS costs and usage visibility.

CLOUD FIRST

• Apptio added Cloud First to its services in 2016.  
• Apptio's Cloud First solutions helps safeguard cloud initiatives for better transparency. 
• Apptio claims its Cloud First tool combats common multi-cloud challenges like migration analysis paralysis, feature & service overpurchase, and unchecked cloud sprawl.
• IT spend can be managed on cloud and on-premises with the help of Cloud First.
• PaaS (Platform as a service) and IaaS (Infrastructure-as-a-Service) consumption can also be managed via business units, infra, and app for more informed decisions.
• Cloud costs can also be forecast and budgeted accurately by using this tool.

AGILE & DEVOPS

• Apptio introduced Agile & Devops at the beginning of 2018. 
• Business value can be fully maximized through Apptio's Devops & Agile solutions.
• Apptio claims it can eliminate budget surprises stemming from unexpected demand, rigid budgeting processes, and disjointed budgets.
•  Underutilized resources can be eliminated which in turn helps increase IT savings.
• Budgets can be modified to immediately see the impact of these changes through Apptio's Agile & Devops.

CORPORATE SHARED SERVICES

• Corporate shared services was introduced in 2018. 
• Apptio offers a "suite of Enterprise Business Management (EBM) SaaS applications" for cost transparency.
• Apptio's Enterprise Business Solution for Corporate Shared Services offers financial management & modeling, business performance, and Bill of Services.  
• The tool facilitates an understandable and efficient engagement process for business unit partners.
• This tool can help with developing resource budgets, measuring resource costs, and communicating value.  

SERVICE TRANSFORMATION

• This service was introduced in 2012. 
• IT service investments can be aligned to business initiatives through Apptio's Service Management solutions
• It also helps plan service investments and prevents wasteful padding. 
• Apptio offers fair and transparent service billing through its Service Transformation solutions.

ADDITIONAL INFORMATION

• Apptio claims its services account for 18% of its business.
• More than 600 companies around the world make use of Apptio's solutions.
• Aetna, USAA, Wells Fargo, and Walmart are some large companies that make use of Apptio.
• When Apptio was first established in 2007, its only services were application services, infrastructure services, and desktop services. 
• By 2009, the company expanded its services and solutions to IT cost education, demand management, IT performance management, ITIL v3 financial management, and IT chargeback.
• In 2009, it also offered industry solutions for hosting service providers, financial services, and healthcare.
• IT solutions such as IT services transformation, infrastructure optimization, IT financial transparency, and cloud business management were introduced in 2011.  

RESEARCH STRATEGY:

Apptio® Agile Insights

•  Apptio Agile Insights is a SaaS solution that provides a unique combination of financial and execution analytics to measure value delivery, cost of quality and labor utilization.
• This product is the first offering in a "financial governance vision" to track value delivery, to align the investments with strategies in business, and to optimize labor investment.
• Agile Insights provides technology leaders with KPIs and trends for agile execution, views that relate agile team activity with cost, delivery, and analytics showing progress toward the transition to Agile.
• Apptio Agile Insights is in an Early Adopter program that will be made generally available in early 2019.
• It benefits infrastructure & operations by sharing the cost accountability across operations, infrastructure, and development. It drives service level improvements through quantifying support costs by business unit, application, and service.
• This product is made for CIO's who are facing tough challenges. It helps in aligning the application and business capability investments to successful business outcomes. The costs for the build-phase and the run-phase are aligned with project budgets and approvals.
• It benefits IT Finance by maintaining an accurate control on cost while development is integrated with operations. It also improves budget agility to assist in faster experimentation of the agile teams.

Apptio® Federal Insights

• Apptio Federal Insights is specifically designed for finance leaders and IT groups in federal agencies. It uses machine learning and applies them to available data sets.
• Its mission is to prevent the risk of data duplication through aligning resources to goals then modernizing the approach to IT. This way, more efficient and accurate services can be delivered to citizens and organizations.
• This product allows the user to view consolidated vendor spend. It includes applications, cloud providers, or shadow IT spend together with benchmarks.
• It helps uncover defensible insights to help in decision-making.
• It helps in experience automation to realize the importance of a repeatable Technology Business Management (TBM) solution.

Other Available Products, Services, and Solutions of Apptio 

• IT Financial Management
• Cloud Business Management
• Cost Transparency
• Vendor Insights
• IT Planning
• IT Benchmarking
• Business Insights
• Bill of IT

Research Strategy:

ISG

• Apptio partnered with Information Services Group (ISG) in September 2014. 
• This strategic partnership was formed to assist IT leaders with gaining accurate insight into operational performance.
• ISG is a well-known company that offers advisory services, technology insights, and market intelligence tools.  
• At the time, Apptio partnered with ISG to optimize and increase its customer's technology business management capabilities.
• As part of the partnership, Apptio and ISG established joint solutions to leverage the technology business management market opportunity.

KPMG

• Apptio and KPMG's business alliance was formed in 2012. 
• The partnership was formed to assist clients with enhancing their IT procedures and teams.
• KMPG announced that it will utilize Apptio's SaaS platform and IT strategy applications to help clients with IT costs.
• Through the partnership, KPMG created a consulting network for Apptio which offers IT optimization services for their clients.
• The partnership was part of KPMG's growth strategy.  
• Apptio mentioned that it will leverage KPMG's experience for its customers to fully achieve their technology business management goals.

Large ACCOUNTS

• Other than the solutions Apptio offers to its customers, the company has not developed any other innovative solutions for large clients.
•  Microsoft made use of Apptio's technology business management solution to complete annual planning and forecast quarterly processes efficiently.
• Following the merger of eBay and PayPal in 2011, Apptio's technology business management tool was used to synthesize 23 cloud platforms from both companies into one.
• When eBay and PayPal became separate entities in 2015, they were easily able to split their infrastructure without causing damage to their IT operations. This was made possible by Apptio's technology business management. 
• Apptio collaborated with Coupa Software in October 2018 via the CoupaLink program.
• The partnership will help ensure that businesses have deep visibility from the technology spending perspective.
• As described by Apptio, its platform will merge through CoupaLink to connect its "industry-standard IT cost model (ATUM®) into the Coupa Business Spend Management (BSM) Platform and provide a framework to better categorize and assign technology spend. " 

Other Partners in North America

• Apptio has about 24 partners in North America.
• Some of Apptio's partners in North America include Acliviti, Cask, Covestic, Evergreen, Infosys, Maryville Consulting Group, Nexient, Rego Consulting, Advocate, and Visionary Solutions Today.
• Other partners in this region are Tek Systems, A&M, Avantage, CIO Advise, Huron Consulting Group, Infosys, Miatomi, Proven IT Finance, RYAN, Slalom, W Group, NPI, Silo Smashers, Catalysts IT Business Management, and Clear Edge Partners.

Other Partners in Europe

• In Europe, Apptio has 18 partners.  
• ATEA, Centigo, Devoteam, DMSG, Ellix, Dr Fochler & Company, Inditango, Keyrus Management, and V Company are some of Apptio's European partners.
•  PFS Tech, Primis, Provations, Sofigate, Sopra Steria, StrataPrime, Wavestone, Weave, and Fincastle are other partners Apptio has in Europe.

Other Partners in Asia-Pacific

• Apptio has only three partners in the Asia Pacific region.
• The company's partners in this region are ITNewcom, Telstra, and DXC Technology. 
• ITNewcom, now part of MinterElisson, is a renowned IT strategic advisory and benchmarking company in New Zealand and Australia.
• Telstra is one of the main providers of internet packages, home phones, and mobile devices in Australia.
• DXC Technology is a leading multinational IT Services and Solutions company.

Technology Partners

• Apptio has 22 technology partners across the world.
• Some of the company's technology partners are Accenture Operations, BMC, Cherwell Software, BDNA, Tableau, Planview, Service Now, VM Ware Technology Alliance, Microsoft, Amazon Web Services, and 6 Fusion. 
• Citrix, Century Link, Easy Vista, EMC, HP, Oracle, Rackspace, SAP, SelectHun, Decision Lens, and Flexers are other technology partners of Apptio.

Research Strategy: