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What are the 10 most popular add-ons/plugins/apps for the Helpdesk/Ticketing service: Zendesk and how much do they cost?
Hey! Thank you for your request for a list of the 10 most popular plugins for ZenDesk.
METHODOLOGY
In order to search for the most popular ZenDesk plugins, I searched their third-party app marketplace and filtered the app list by ratings which are the metric that most closely correlates to popularity.
After filtering the app list to view only apps with at least a 4-star rating, I filtered them again to see what app got the most ratings.
THE LIST
ONE: TIME TRACKING
This popular plugin has 2,550 ratings and an average of 4 stars.
It helps users track time spent on tickets.
It is free to use and offered by Zendesk.
TWO: ANSWER SUGGESTIONS
This plugin has 2,362 ratings and an average of 4 stars.
It provides users with answer suggestions based on their knowledge base.
It is completely free and offered by Zendesk.
THREE: JIRA
This plugin has 1,580 ratings and an average of 4 stars.
It allows users to escalate and link between JIRA tickets and Zendesk tickets.
it's free and is offered by Atlassian.
FOUR: CHEERLEADER
This plugin has 1,058 ratings and an average of 4 stars.
It simply offers to cheer a user up while he/she is working on responding to tickets.
It is free and was authored by an individual named Brian Greenbaum.
FIVE: SHOW RELATED ANSWERS
With 768 ratings and an average of 4 stars, this is one of the most popular plugins for Zendesk.
It allows the user to view related tickets that might make it easier for a help desk agent to answer a client's question as the problem was already solved.
It is free to use and offered by Zendesk.
SIX: PATHFINDER
This plugin has 600 ratings with an average of 4 stars.
It allows a user to see which help related articles did the user view before asking for help.
It is a free plugin offered by Zendesk themselves.
SEVEN: SELECT AN ADDRESS
This plugin has 602 ratings with an average of 4 stars.
It allows a user to choose the email address from which a ticket sends updates.
This is a free plugin from Zendesk themselves.
EIGHT: JIRA LEGACY
This plugin has 562 ratings with an average of 4 stars.
JIRA Legacy plugin helps users to display related information from a linked JIRA ticket. This plugin is compatible with the legacy version of JIRA.
It is free to use.
NINE: SHOPIFY
This popular plugin has 443 ratings and an average of 4 stars.
The plugin helps users to display Shopify related customer order details right in ZenDesk.
The plugin is completely free.
TEN: MAILCHIMP ACTIVITY
This popular plugin has 279 ratings and an average of 4 stars.
Mailchimp Zendesk app helps users to send email campaign straight from Zendesk and see past customers interactions (via Mailchimp) right next to the customer ticket in Zendesk.
This plugin is free to use.
SUMMARY
I provided you with a list of the most popular Zendesk plugins as they appear in the Zendesk marketplace.
A couple of obvious insights are that:
1. All popular plugins are completely free to use, mostly because they offer added functionality for users of other products that already paid to use those third party products.
2. Most popular plugins are offered by Zendesk themselves.
Thanks for using Wonder! If you have any other questions, don't hesitate!